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“Cracking hotel - great staff - lovely rooms” 5 of 5 stars
Review of ARCOTEL Onyx

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ARCOTEL Onyx
4.5 of 5 Hotel   |   Reeperbahn 1 A, 20359 Hamburg, Germany (St. Pauli)   |  
Hotel amenities
Ranked #18 of 316 Hotels in Hamburg
Certificate of Excellence 2014
london
Top Contributor
84 reviews 84 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
49 helpful votes 49 helpful votes
“Cracking hotel - great staff - lovely rooms”
5 of 5 stars Reviewed December 2, 2013

I stayed here on a business trip in October for 3 days. It is an excellent hotel with brand new well appointed rooms. The value for money is unreal and the staff are very helpful and friendly.
I have no complaints at all about this hotel and wouldn't hesitate to stay here again.

TIP - You can add breakfast for 15 euros a day upon check-in. Do it. Its an excellent breakfast with lots of hot and cold selections (even Prosecco) and not your usual European Hotel array of uninspiring pastries.

Great hotel for the money.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, December 4, 2013
Dear Raoulduke,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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392 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
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English first
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 27, 2013 via mobile

So I was a little concerned about my prepaid 3-night stay after reading some accounts. My 3-night package included breakfast, a 1-day Hamburg pass and 1 bottle of water. Room was spacious and clean. Many outlets to plug in your many electronics. Pain in the neck to always have to log back on the internet. Can't they make it easier...Breakfast buffet had many choices. Front desk assisted us in so many different ways from finding out the nearest laudromat to reserving tickets for a show. Granted being at the foot of the red-light district may not be eveyone's cup of tea, hotel was close to U and S train stations. We would stay at the hotel again.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, October 31, 2013
Dear guest,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 17, 2013 via mobile

Booked and prepaid for two rooms through Expedia which guarantees you a late check in/ arrival. After a 12 hour drive from the uk arrived at 2330 to be told the hotel was now overbooked. No more rooms available! Gunter [--], manager on duty, allegedly, at home!

Stayed October 2013
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, November 5, 2013
Dear Glynn,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write us a note on TripAdvisor. Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We regret that you were not completely satisfied with your stay.

The day you did arrive we had a little problem with our booking system and we were overbooked. On arrival we offered you and your colleague to share a room, because there was just one room left for both of you.

We tried to better the situation by giving you and your colleague the junior suite and invited you to our breakfast buffet.

You did prepay the two rooms, but on departure we told you, that we booked one room back on your credit card.

We are really sorry for this situation and we will promise you that this is not the ARCOTEL standard.

We would like to thank you again for staying with us and hope you will give us the opportunity to show you our high standards and quality at ARCOTEL Onyx in the future.

Kind regards
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 14, 2013

If I had to pick the best hotel service in my entire trip, it would have to be the one here. Great service - the front desk staff are sweet, warm and incredibly helpful.
They have free standard wifi which is good enough considering how much the other hotels are charging.
Great location - at the beginning of the red light district so it's kinda interesting but slightly further away such that it's not dinghy.
Very modern rooms and amenities compared to the other hotels I've stayed across Germany so I'm a happy camper. Favorite hotel in Germany so far.

Stayed October 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, October 23, 2013
Dear guest,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 8, 2013

I Stayed at this hotel recently when visiting Hamburg with 3 friends and was very impressed. The hotel is a 25 euro taxi ride from the airport and is situated right at the start of the Reeperbahn. For us the location was excellent and as the hotel is at the start of the Reeperbahn you are able to escape the noise and goings on with ease should you wish. The staff were friendly and gave us some excellent tips as to which bars to try. The lay out of the hotel was superb and we all enjoyed out stay. I would recommend this hotel to anyone staying in Hamburg. The only thing that I was slightly disappointed with was the quality of the towels provided. The bath towels were very small and thin and went against everything provided. Overall this was an excellent hotel and we thought that the rates were also very good.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, October 10, 2013
Dear guest,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX
Top Contributor
70 reviews 70 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed October 6, 2013

That was going through my mind as the taxi pulled up to the front of the hotel coming from the train station. I could not recall why I had made reservations at this place, so far from the center of things and in a very uninteresting and perhaps sordid area. Wow, was I wrong. The hotel is not located near the center of H. and some distance from the tourist area but, as I found out, the location turned out to be great, at least for us, because it was not near the tourist area and it was right at the top of the Reeperbahn.

First, the hotel is very modern with black appliques of some sort on the windows that from the outside give a sleek and distinctive look. The rooms are well furnished and comfortable. Our room had a walk in shower with a glass door, and a separate WC. We were high enough so that the noise was not a bother although given the construction I don't think it would be a problem in any room. Also, the area is quiet, even at this end of the Reeperbahn.

We were met by a very friendly and gracious and helpful staff and this was the story all the time we were there. They were always very helpful and did not seem to mind my usual many questions about this and that. I would characterize this as a business hotel or a special destination hotel as opposed to a tourist hotel, but now I would advocate it as the latter if you are the type that likes to get away.

The good stuff: first, you are about 50 yards away from the underground that takes you with in block of the Rathaus and then continues on to the train station, so getting there and leaving by train are quite easy.
Second, you are within easy walking distance to the Landungsbruken, interesting because that is where a lot of shipping takes place, the location of the fish market and the site of a great little restaurant, that blew our minds, called River Kasemattin. ( The food, mainly fish, was just delicious. The place is very casual and not too expensive). Third, you are right at the top of the Reeperbahn, which is a major tourist attraction. It is a very interesting and thoroughly energetic place. A center strip in the street has a stage and performances are held there, and, of course the south side (the good side) is lined with bars and cafes populated by all kinds and ages. There are two live theatres, one showing broadway type and on showing local talent and productions. ( It sells out quickly). Of course, a few block down is the erotic element. Young girls line the side streets but are no bother to anyone but the single male. (There is a police station across the street where they line up). I did not venture further down to where it gets really thick but , taking reasonable precaution, I did not feel threatened or in any danger.
Fourth, you are very close to a metro station and can get into the city center and back in just minutes and also get to the train station.

The only drawback was breakfast . They wanted 20 Euros and it was not a very large buffet. We went into the city center and had a pastry and coffee and on of the ubiquitous Starbucks. But, when we were walking to Peterstrasse I noticed an outdoor café on Holstenwall called "Fee" ( believe that was it) maybe 20 minutes from the hotel that looked like a good possibility for a breakfast on the patio.

The hotel is not cheap but I felt that we got our moneys worth in terms of location, staff and hotel rooms and furhishings.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, October 9, 2013
Dear Joe W.,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are delighted to hear that you enjoyed your stay with us. We are committed to making you feel at home when you are away from home.

We would like to wish you all the best and look forward to welcoming you again at ARCOTEL Onyx in the near future.

Yours sincerely,
ARCOTEL Onyx Hamburg

SVANTJE NAGEL
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 3, 2013

A return to hamburg after 24 years,6 over 50 young at heart men ,went for a up market hotel.Thats what we got ,very modern looking and clean .Ideal location for night live and exploring
The city parks docklands and city centre
Only complaint of hotel ,
price of drinks and shower not very good

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review, October 4, 2013
Dear Garry P.,
thank you very much for staying at the ARCOTEL Onyx and for writing this feedback.
It is great to hear that you enjoyed your stay with us and had a good time exploring the city of Hamburg.
We would like to welcome you back soon and wish you all the best.

Kind regards from Hamburg St. Pauli,

JANA SCHMITT
Assistant Front Office Manager
ARCOTEL Onyx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ARCOTEL Onyx

Address: Reeperbahn 1 A, 20359 Hamburg, Germany
Location: Germany > Hamburg > St. Pauli
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #18 of 316 Hotels in Hamburg
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — ARCOTEL Onyx 4.5*
Number of rooms: 215
Official Description (provided by the hotel):
The ARCOTEL Onyx Hamburg is located directly on the Reeperbahn, at Millerntor. With its semi-transparent elements, the hotel’s façade alludes to the popular and rare semiprecious stone which gave the hotel its name, and attracts a lot of attention in Hamburg’s trendy neighbourhood of St. Pauli. Located conveniently in the heart of the city, the hotel is the perfect starting point for trips to the harbour, the historical Speicherstadt warehouse district, and visits to musical and theatre shows. High-quality materials and functional design create an atmosphere of extravagance and exclusive flair in the hotel’s interior. 215 spacious rooms and suites provide the best of modern comfort for a new generation of guests demanding a new level of service. The entire hotel has WLAN internet access. Our BAR WIENER CAFE provides the perfect place to socialise in a sophisticated lounge atmosphere. Bar snacks, delicious home-made cakes and refreshing drinks leave no wish unanswered. Guests who want to relax and unwind have free access to the attractive spa and fitness area of the ARCOTEL Onyx. And our high-end seminar room is equipped with state-of-the art technology to create a professional meeting atmosphere. ... more   less 
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