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ARCOTEL Onyx: Traveler Reviews

4.5 of 5
Reeperbahn 1 A, 20359 Hamburg, Germany
Hotel amenities
ARCOTEL Onyx
Ranked #14 of 321 hotels in Hamburg
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90 reviews from our community

    Trip type
Traveler rating
    59
    24
    5
    0
    2
Date Rating
Kassel
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Great location”
4 of 5 stars Reviewed January 30, 2013

Nice, new, modern hotel in a great location right at the beginning of the Reeperbahn. The hotel is about a 2 minute walk from the UBahn stop St. Pauli so perfect for getting around. Even though it's right next to the madness of the Reeperbahn we found the hotel very quiet and peaceful. The best of both worlds. Would definitely stay again.
You can walk about 10 minutes towards the Schanzen Area for lots of quirky cafes that are great for breakfast.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask GraheadKassel about ARCOTEL Onyx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review
January 31, 2013
Dear Graheadkassel,

thank you very much for staying at the ARCOTEL Onyx and taking the time to write this wonderful feedback.

It is great to hear that you enjoyed your stay with us and had a good time in Hamburg.

We are looking forward to welcome you back and wish you all the best.

Kind regards,
ARCOTEL Onyx

JANA SCHMITT
Ass. Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Slovakia
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
40 helpful votes 40 helpful votes
“modern a little bit funky design, clean, spacey and just nice!”
4 of 5 stars Reviewed January 23, 2013

I stayed here for couple nights. It is located at the end of red light district (which does not bother you at all), very safe, next to train station, close to waterfront and within 15 minutes walk of very bohemian area of the city. The old city center is like 20-25 min by walk or just few minutes by car.
Rooms are nicely appointed, quality fixtures, great windows, very modern, comfortable bed, nice bathrooms. There are lots of yellow colour in interior, so if you hate yellow, stay away:) For me it felt good in grey rainy Hamburg.
Service was impeccable.
I would stay in this hotel again.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Petrzalka about ARCOTEL Onyx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review
January 26, 2013
Dear Petrzalka,

thank you for staying at the ARCOTEL Onyx and for writing this feedback.
It is a pleasure to hear that you enjoyed your stay and that we could bring a little sunshine into the grey days you spend in Hamburg.
We would like to welcome you back soon and wish you all the best.

Kind regards,

JANA SCHMITT
Ass. Front Office Manager
ARCOTEL Onyx
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Amsterdam, The Netherlands
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Amazing service, nice decor”
5 of 5 stars Reviewed January 12, 2013

The service in this hotel is a breath of fresh air. They care. It was my boyfriends birthday and they brought a bottle of prosecco, a home made cake and a card with handwritten wishes of all staff. It started the day extra special. The exterior and interior of this hotel looks gorgeous and unique. Definitely recommend it if you want a nice relaxing stay.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask joandjoontour about ARCOTEL Onyx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review
January 15, 2013
Dear Jo & Jo,

thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.
It is wonderful to hear that you enjoyed your stay with us and that we could make your special day even a bit more special.
We wish you all the best and would be pleased to welcome you back soo.

Best regards,

JANA SCHMITT
Ass. Front Office Manager
ARCOTEL Onyx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Great hotel in not so great neighbourhood”
4 of 5 stars Reviewed January 11, 2013 via mobile

We stayed in the Onyx for 3 nights. The hotel is new, modern, comfortable and very clean. The staff is friendly and helpful and there is very convenient and cheap parking available under the hotel. We had breakfast in the hotel only one morning. The 'continental breakfast' is fine, but not very special. For the same price you can have breakfast everywhere in Hamburg. The hotel also has fitness and wellness facilities. We went there on Sunday afternoon and it was lovely!
We had a standard room, and it was very nice and big enough for a short city break. We didn't like the area very much as we're not into bar hopping and nightclubs. Also it was difficult to find a nice restaurant in walking distance of the hotel. The harbour is close and there is a U-bahn very close, we walked most days to the centre and it is doable but you do have to walk quiet a bit.
All in all a great hotel and if you're in Hamburg to get a taste of the nightlife an ideal location. If you don't mind the distance to the centre this hotel has a lot to offer.

Stayed January 2013, traveled as a couple
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Ask Hofgen about ARCOTEL Onyx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review
January 15, 2013
Dear Hofgen,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for taking the time to write this feedback.

Especially due to comments from our guests we are able to continually improve our high level of quality and service.

We are glad to hear that you enjoyed your stay with us.

We wish you all the best and would like to welcome you back again at ARCOTEL Onyx in the near future.


Yours sincerely,

JANA SCHMITT
Ass. Front Office Manager
ARCOTEL Onyx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Great location, and value for money”
5 of 5 stars Reviewed January 4, 2013

Stayed 4 nights, love the location 1 minute to the U3 station St, Pauli, right at the beginning of Reeperbahn, good distance from the noise, but close to the action. the staff were very friendly, and helpful, I asked for a late check out, and they happily allowed me to stay till 3pm, this saved my day. highly recommended hotel. it is about 25 minutes walking distance from CCH, or 3 bus stops (bus line 112) the bus run every 15 minutes.
The rooms are large compared to the European standard.
Only one minor issue, the quilt is relativity small, they should get bigger ones.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask okamalo about ARCOTEL Onyx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svantje N, Leiter Front Office at ARCOTEL Onyx, responded to this review
January 7, 2013
Dear Okamalo,

Thank you very much for staying at the ARCOTEL Onyx Hamburg and for the feedback you wrote.

It is a pleasure to hear that you were completely satisfied with your stay. Your comment about the quilt, we will pass on directly to the relevant department.

We would like to wish you all the best and hope to see you back soon.

Best regards,

JANA SCHMITT
Ass. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ARCOTEL Onyx

Address: Reeperbahn 1 A, 20359 Hamburg, Germany
Region: Germany > Hamburg
Amenities:
Bar/Lounge Fitness Center Free High-Speed Internet Pets Allowed Room Service Suites Wheelchair access
Hotel Style:
Ranked #14 of 321 hotels in Hamburg
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
The ARCOTEL Onyx Hamburg is located directly on the Reeperbahn, at Millerntor. With its semi-transparent elements, the hotel’s façade alludes to the popular and rare semiprecious stone which gave the hotel its name, and attracts a lot of attention in Hamburg’s trendy neighbourhood of St. Pauli. Located conveniently in the heart of the city, the hotel is the perfect starting point for trips to the harbour, the historical Speicherstadt warehouse district, and visits to musical and theatre shows. High-quality materials and functional design create an atmosphere of extravagance and exclusive flair in the hotel’s interior. 215 spacious rooms and suites provide the best of modern comfort for a new generation of guests demanding a new level of service. The entire hotel has WLAN internet access. Our BAR WIENER CAFE provides the perfect place to socialise in a sophisticated lounge atmosphere. Bar snacks, delicious home-made cakes and refreshing drinks leave no wish unanswered. Guests who want to relax and unwind have free access to the attractive spa and fitness area of the ARCOTEL Onyx. And our high-end seminar room is equipped with state-of-the art technology to create a professional meeting atmosphere. ... more   less 
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