This hotel is fantastically situated at the top of the Reeperbahn, near lots of cool little bars (if you walk a few mins off the strip) and right next to the St Pauli U-Bahn station so you can easily get about.
The rooms and clean, modern and really large. The duvets are individual and a little small so it was a little difficult to get the temperature of the room right.
The only problem we really experienced was with the front desk staff. They checked us in well, but upon leaving told us we had spent £40 at the bar. We hadn't, and after some checking they removed this from our bill. The main problem was when we asked for a taxi to the airport. The gentleman at the desk said he had booked one and to wait inside for about 5 mins and the driver would come in and get us. We waited 20 minutes and heard nothing. We went back over and the receptionist had obviously not been keeping an eye for us and told us that someone else must have taken it. I would expected them to have booked it in our room or name number so this didn't happen. He was then unable to book us a new taxi and advised we stood on the street.
We didn't miss our flight but due to this, it was so, so, tight. Really feel let down by this lack of reception concern.
- Official Description (provided by the hotel):
- The ARCOTEL Onyx Hamburg is located directly on the Reeperbahn, at Millerntor. With its semi-transparent elements, the hotel’s façade alludes to the popular and rare semiprecious stone which gave the hotel its name, and attracts a lot of attention in Hamburg’s trendy neighbourhood of St. Pauli. Located conveniently in the heart of the city, the hotel is the perfect starting point for trips to the harbour, the historical Speicherstadt warehouse district, and visits to musical and theatre shows. High-quality materials and functional design create an atmosphere of extravagance and exclusive flair in the hotel’s interior. 215 spacious rooms and suites provide the best of modern comfort for a new generation of guests demanding a new level of service. The entire hotel has WLAN internet access. Our BAR WIENER CAFE provides the perfect place to socialise in a sophisticated lounge atmosphere. Bar snacks, delicious home-made cakes and refreshing drinks leave no wish unanswered. Guests who want to relax and unwind have free access to the attractive spa and fitness area of the ARCOTEL Onyx. And our high-end seminar room is equipped with state-of-the art technology to create a professional meeting atmosphere. ... more less
- Reservation Options:
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