Check in staff were friendly - had to fill in a time-consuming form which seemed surplus to requirements......
Room was very clean. Decor felt somewhat clinical and sparse although sofa at the end of the bed was a good touch.
Bar staff very friendly and attentive.
What pulled down the rating was the dreadful check out process - it took far too long and clearly needs reviewing. There were two queues with 4/5 people in each queue all of whom were getting frustrated with the lengthy process. Hope they change the process soon as it was a disappointing end to a good stay.
- Official Description (provided by the hotel):
- The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, Booking.com, Hotels.com, Escapio, ACCOR, Agoda and Priceline so you can book your Sofitel Hamburg Alter Wall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sofitel Hamburg Alter Wall Hotel Hamburg
- Accor Hamburg Alter Wall
- Hamburg Sofitel