I stayed in this hotel with my partner for new year.
I have to say that it was seriously a bad experience and I will definitely not get back to this hotel.
Here are my positive/negative points:
-We booked a luxury room and it looked ok if we think it's not the highest category
- The room is quiet and the bed comfortable. You can have a good rest there
- The location is quite central even if there are practically no restaurant in the area
- The staff: unfriendly and cold. No willingness to help and not able to advise a good restaurant in the area. Probably since we are under 30 they might have thought that we were not the right client to focus on.
- We booked a room supposed to have a king size bed. In the end we got two twin beds put together which didn't meet our expectation at all.
- Room service breakfast: 64 euros for one of the worst breakfast we have ever had. Disgusting ham, box-orange juice and dry bread
- The SPA: small and with the most unfriendly staff ever
I have to say that we travelled during new year and that the hotel was really busy. Anyway this is not the way a Sofitel hotel should be.
Moreover the clients there were in our opinion more "snob" people rather than high class.
Well I hope you will have a better experience than us.
- Official Description (provided by the hotel):
- The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more less
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- Also Known As:
- Sofitel Hamburg Alter Wall Hotel Hamburg
- Accor Hamburg Alter Wall
- Hamburg Sofitel