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“Yet another poor experience from NH Altona” 2 of 5 stars
Review of NH Hamburg Altona

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NH Hamburg Altona
4.0 of 5 Hotel   |   Stresemannstr. 363-369, D-22761 Hamburg, Germany (Altona-Altstadt)   |  
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Ranked #71 of 317 Hotels in Hamburg
GreenLeadersSilver level
Leamington Spa
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Yet another poor experience from NH Altona”
2 of 5 stars Reviewed September 6, 2011

In Hamburg again this week. Unfortunately our preferred hotels are all full, so with trepidation I am forced to stay at the NH Altona. I've had poor experiences here in the past - it's quite expensive, the rooms are average at best and the service is generally sub-standard (last time I was here, my room hadn't been cleaned or made up when I checked in).

Yet again the hotel fails to impress - no non-smoking rooms are available, so I am forced into a smoking room. The smoking floor is disgusting - the corridors reek of cigarette smoke and there is ash on the floor around the lift. Needless to say the room is unpleasant at best. A discussion with the front desk staff elicits nothing more than a shrug. This is not what I expect from what is supposed to be a 4* hotel.

If you need to stay in this area of Hamburg, stay at the Gastwerk over the road if you can - a far better experience at a similar price. Even better, stay at the superb Lindner Tierpark - a great location (near the S-bahn), fantastic service (they have managed to find an English newspaper especially for me every time I have stayed) and again a similar price to the NH.

  • Stayed September 2011, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElkeG, Leiter Gästebetreuung at NH Hamburg Altona, responded to this review, September 16, 2011
We thank you for your feedback posted on Tripadvisor which we really do appreciate.
We took your comment as a chance to discuss the mentioned points espessially with the front office team to ensure that those happening remain the exception.
We would like to apologize for the inconveniences you experienced during your stay and hope to welcome you once again at one of our NH Hotels to convince you of our quality and service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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310 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2011

We booked through lastminute.com blind deals and it was great value for money. The staff were helpful, the rooms spic and span. But the best was getting back to the hotel after a day of sight-seeing and going to the top floor sauna/steam room - the use of which was included with all rooms - then walking out on the balcony and watching the sun set.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Top Contributor
57 reviews 57 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed August 10, 2011

Hi stayed at this hotel as my client's offices were near by but it was quite a distance to get to the city centre and any of the tourist sites. The hotel was quite basic although supposed to be a 4 star. The breakfast however was excellent - though a little different variety on each day would have been nice.

In relation to the staff at the hotel, Nicole Langer was extremely nice, polite and very helpful. She used to take pains to try and get me reservations at restaurants and recommend activities for the weekend. A very big thank you to Nicole for making my stay so comfortable.

All in all a good hotel but if I were going back to Hamburg I would probably stay at the Intercontinental - which looked lovely from the outside and was in a lovely part of town close to the city centre.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Tucson
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 26, 2010

While there are always going to be "eye of the beholder" type issues regarding personal preferences in traveller reports, from what I've seen, NH Altona is very underrated on this sight. Maybe I just got lucky, but my "smoking room" had a balcony, and was above average size for a standard Euro room. At less than 100 euro per night, is was a comparative bargain.
Hamburg is probably the funkiest of major German cities, a plus in my opinion, and there are many interesting sights around town besides the uppercrust midtown area. NH Altona is within a 20 minute walk of the much hyped Reeperbahn ("Sinful Mile") area (not really as sleezy as many reports indicate, more like a big party street), and there are many interesting restaurants/cafes (many Italian) along the way. The harbor area is also relatively close, but a tricky walk due to street/bridge layout.
A big tourist tip is to check out the Sunday, pre-dawn concerts at the fishmarket area, live bands rocking at 5 am (to approx 10am) most weekends. Hamburg bus service is great, and there is a stop very close to hotel. NH Altona is good location for O2 Arena, I was working at O2 that weekend and caught a bus at 3am after only 10 minute wait, admittedly lucky schedule wise. Be advised that the bus stop is at least 10 minute walk from arena, and it often rains.
Hamburg is said to have the most per-capita rich folks in Deutschland, but it also appeared to have all the street people, hippies, and freaks, also a plus for me since Hamburg prices here seem to be the most affordable I've seen in Germany. As John Lennon reportedly said, "I was born in Liverpool but I grew up in Hamburg".
True, Altona is approximately 25 minutes to the "centrum" by bus, but if I could find walking shortcuts in just a couple days, I'm sure there are others. Anyone who couldn't find decent eateries, pubs, etc, in vicinity must not have looked farther than the lobby door, and that includes the McDonalds arches two blocks away. Altona is currently considered trendy/fashionable in travel blog land.
Directly across the street from NH is a place called "Graceland" which has by some of the best southern style USA bar-b-que I've found in western Europe (holds up great against places like Memphis and KC, believe it or not). Around 10 minutes or less walk away is an area where old gasworks buildings have been renovated, there is a fine health/swimming club "Holmes Place" (fees), if Hamburg strolling isn't enough of a workout.
The Altona also has a decent rooftop spa (hardly any equipment), with sparkling new, little used steam and sauna. There is also a nice, small rooftop area where you can see a decent panorama of the city perimeters. I parked free for 2 days, and it seemed like there was enough room for a few dozen autos even before "creative positioning" came into play. If not, safe streets right next door.
Free internet in lobby was spotty and 10 euro charge for wifi in room a minus.The lobby, spa and conference areas seemed remodeled, rooms/floor I was on did not.
If you need to be in the center of Hamburg look elsewhere, but for overall value, service and convenience NH Altona was a good deal for me.

  • Stayed October 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dublin, Ireland
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed November 5, 2010

Stayed here for 3 nights while at a work training trip. It is quite a way from the city centre so if you were on a city break I'd avoid. It wasn't that cheap and the room I got was one of the smallest I have been in recently. Breakfast is a buffet affair and was very busy, I didn't think I was that late but there wasn't much choice left. The bar in lobby is ok. All in all its average.

Stayed October 2010, traveled on business
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Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 29, 2010

We went to Hamburg for a business trip and we had an opportunity to stay there during the weekend. The NH in Altona is not a very good representative of its kind and has fallen short of my expectations. The rooms are quite dark, the windows can be fully open, but not just ajar, and there was a smell of cigarrettes in my room. The location is quite far from the main attractions, about 30-40 mins. What we did, and it was really a great money saver, we bought a hamburg group ticket valid for up to 5 people travelling together for 3 days. It was 32 euros and we saved a lot, as it allows you to take any means of public transportation (s-bahn, bus), plus if you ask for a discount in museums or excursion places you are very likely to get one (10-25%).
The staff is OK, and not more than that.
If you stay in a single room, be prepared to a very flat pillow.
Upon the whole, average. There is nothing of interest within the walking distance.

Stayed September 2010, traveled on business
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Bielefeld, Germany
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 12, 2010

We had a one-night stay at the NH Hamburg-Altona. Check-in was easy, and no comment was made about our Priceline win, other than that the room was "pre-paid". Since the room we were allocated was directly facing the very busy main road, we asked to change to a room at the side or rear of the hotel. No problem. The hotel personnel was friendly and helpful at all times. The hotel is not close to the U-Bahn, but is directly across from a bus stop -- which leaves you in the center of town after a 25-30 minute ride. There are a few free parking spots at the hotel, or you can park in the hotel's garage (€10 per day). Internet in the lobby area is free (code is good for 30 min., no problem getting another code!) Other than the hotel restaurant, there are not very many possibilities in the immediate area.
The bed in the well-furnished room was VERY comfortable. Bathroom was modern and efficiently laid out.
We wouldn't hesitate to book another stay at the hotel -- but staying there is time consuming if you need to travel into the city more than once a day.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Hamburg Altona

Address: Stresemannstr. 363-369, D-22761 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg > Altona-Altstadt , Bahrenfeld
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Hamburg
#14 Best Value Hotel in Hamburg
#21 Spa Hotel in Hamburg
#50 Luxury Hotel in Hamburg
#58 Business Hotel in Hamburg
#60 Romantic Hotel in Hamburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Hamburg Altona 4*
Number of rooms: 235
Official Description (provided by the hotel):
The NH Hamburg Altona is located in the Altona district, just a few minutes away from Ottensen, a lively and fashionable district well-known for its restaurants, pubs, bars, galleries and shopping streets. ... more   less 
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Also Known As:
Nh Hamburg Altona Hotel Hamburg
Nh Hotels Hamburg
Nh Hotel Hamburg

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