We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Superb Hamburg Hotel” 5 of 5 stars
Review of SIDE Hotel

Save Saved
You added SIDE Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for rooms, adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
SIDE Hotel
5.0 of 5 Hotel   |   Drehbahn 49, 20354 Hamburg, Germany (Neustadt)   |  
Hotel amenities
Ranked #33 of 317 hotels in Hamburg
London, United Kingdom
1 review
“Superb Hamburg Hotel”
5 of 5 stars Reviewed January 21, 2013

I recently had the good fortune of spending a lovely 3 nights at Side while in town for work. The hotel was absolutely fabulous, a true home away from home. There is absolutely no better place to stay in Hamburg.

Staff: Friendly, helpful, willing to go the extra mile whenever necessary. Staff remembered my name and would greet me whenever coming or going - a personal touch not normally found in city hotels.

Room: I was able to experience both a Superior Room and a Suite during my stay. My Superior Room was stylish, quiet, comfortable and extremely generous in size. The Suite was just spectacular - definitely larger than most London or NYC flats. I could have happily moved in for the long haul (and really wanted to do so!). Rooms were very clean. Mattress and linens were excellent quality. Houskeeping was excellent, toiletries were by REN and replenished daily.

Food: The daily lavish breakfast buffet should NOT be missed. Amazing variety, very fresh, extremely impressive. Dinner at the [m]eatery Bar + Restaurant was delicious. Waitstaff made excellent recommendations, service was friendly but professional, quality of the meal was excellent. I ordered room service one night for dinner, and my meal arrived perfectly cooked, piping hot, and very quickly.

Gym/Spa: Side has a lovely pool/gym/spa area that is such a nice treat after a long day in the city. The gym was fully equipped and it was fabulous to relax in the sauna and steam room before retiring for the night.

The property was perfectly located in the middle of the city. I will definitely stay there again the next time I'm in town. I have seen many of Hamburg's hotels... SIDE is without a doubt the cream of the crop.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIDE_Hamburg, General Manager at SIDE Hotel, responded to this review, February 21, 2013
Dear guest,

Thank you very much for sharing your feedback with us. We are very delighted to hear that you have enjoyed your stay and that we were able to exceed your expectations. We are proud of being referred as the cream of the corp which is a very nice compliment!

We look forward to welcoming you soon again!

Yours sincerely,

Theda J. Mustroph & Michael Lutz
General Manager SIDE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

625 people have reviewed this hotel

Traveler rating
    305
    209
    78
    20
    13
See reviews for
41
234
59
226
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Zurich, Switzerland
1 review
5 of 5 stars Reviewed January 2, 2013

Staff: very friendly, well trained and ready to help

Rooms: clean, super cosy bed, super soft toilet paper, nespresso machine in every room, windows can be opened

special tip: hotel bar with great atmosphere, good choice of ambient music, nice staff to chat with, 24h they serve appetizers and if they run out of something they offer very interesting and creative alternatives

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIDE_Hamburg, General Manager at SIDE Hotel, responded to this review, February 21, 2013
Dear guests,

Thank you very much for taking the time to write a review on TripAdvisor. We are very pleased to hear that you have enjoyed your stay and that the [m]eatery bar was to your satisfaction.

We hope to have you back soon inSIDE!

With best regards,

Theda J. Mustroph & Michael Lutz
General Manager SIDE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed January 2, 2013

I thought I would kick off the new year by writing about how a branded experience can surprise and delight through multiple touch points. I stayed in this hotel with my sister and parents over the Christmas period. We were doing some geneaological research into my Dad's family in Hamburg (the name Arning comes from Minden, Germany and many of them lived in Hamburg, there is even an Arningstrasse across the Elbe river).

It is such a relief being able to go onto Trip Advisor and give someone a positive review. My stay at SIDE was one of the best hotel experiences I have ever had. I stayed at SIDE for the first time in 2001 just after it had opened and so relished the opportunity to go back. Whereas on the first occasion I was just wowed by the design, this time I was impressed by the whole The service was impeccable, the food is to be relished and the SIDE brand concept follows through on their promise of 5 star excellence throughout.

My experience is that some design / boutique hotels present a luminous patina of sophistication but that patina is often weaselly. It hovers over an absence of care, shoddy service and a soulless brand. This is true than more than one joint in NYC.

YOu know who you are. SIDE hotel, Hamburg in contrast is an establishment that exudes class and thoughtfulness from every pore. Everything worked, but there was a warmth to the kraftwerk. Vorsprung Durch Technik. It was like Audi built a soulful hotel without the brushed steel and the clinical edge and dodgy Liefenstahl choreography.

The atrium is a stunning space giving on the one hand a shrill and vertiginous welcome to the hotel. The narrowness of the space and the sense of floors extending up above is like something out of an updated German Expressionist painting. It dwarfs the visitor and gives the hotel a narrow and elongated profile but over time you get used to the scale and it is all counterbalanced by the warmth and friendliness of the service. This was knowledgeable and helpful to a fault. Ferret out the address of a jazz club for me? No problem. Do you have any sellotape to wrap these Christmas presents? Yes, sure and would you like me to decorate it with some ribbon too sir? Yes please. What is this lounge music you're playing? I like it. It's from a CD sir (I receive the playlist written out in immaculate handwriting later at dinner); thought they'd forgotten me but they hadn't.

Like other hotels I have been to I have admired (the Sukhothai in Bangkok), the use of black hardwood across decor and soft lighting created that brand idea of solidity with organicism and warmth so that the Bauhaus was balanced with some sequoia sinew.

The hotel mixed colours in different zones but this just worked. Luminous white and blue downstairs in the toilets, ochre in the spa and the walls of the elevator changed colour chameleon like as the lift speeded you from our ninth floor bedroom downstairs.

The rooms were fantastic, from the subtle click open of the doors to the SMEG fridge like cupboard, it was all white and sculpted but balancing the warmth and minimalism.

The restaurant agai followed the no nonsense profile of the other rooms but had hanging from the ceiling like a couple of chrysalis air bags Tizani Chandeliers - that we were told were worth about EUROS 15,000 each. Each of them was draped with filigree chain mail giving it that shabby chic, distressed feel. It somehow just complemented the ambience of the room however.

German breakfasts are always great but this one extended to all sorts of yoghurts, cured meats, halibut and sturgeon fish with a toasted bagel and of course the usual bewildering variety of bread (I could just about identify the pumpernickel!) on show.

The restaurant sources its meat from Argentina which means that the filet mignon was excellent. The burgers (and you might expect these to be okay give that we're in Hamburg!) were great - top quality ground meat served with a choice of French fries or allumettes. Overall, it was impossible not to be super impressed with this design hotel. It simply exceeded expectations at every turn - amenities, design, service, food and was actually quite reasonably priced too.

On arrival, I had it pegged alongside the Camino Real in Mexico City and the Sukhothai in Bangkok as my 2 favourite hotels in the world. I would say now that SIDE stands alone as not only a create hospitality experience but also a masterclass in experience branding - the funky lounge music in the atrium, the chunky menus, the neo-mosaic patterning in the pool. The only complaint I have is in being woken up by house keeping at 9am in the morning. But I guess this is Germany!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIDE_Hamburg, General Manager at SIDE Hotel, responded to this review, February 21, 2013
Dear guest,

Thank you very much for sharing your fantastic feedback with us on TripAdvisor. Your detailed review is probably one of the best we ever received from a guest. We are absolutely excited about your words and proud of being referred as an excellent hotel which is a very nice compliment!

We look forward to welcoming you and your family soon again!

Yours sincerely,

Theda J. Mustroph & Michael Lutz
General Manager SIDE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, United Kingdom
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 18, 2012

The hotel was very stylish, helpful staff, good location in a fabulous city. The (m)eatery restaurant is well worth a visit too. On the down side the wifi was dreadful but they were actually changing provider that week so maybe this has been rectified. Also the bed was rather on the small side, along with the bedding.

Room Tip: Try and get a room on the road side rather than the back of the hotel.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIDE_Hamburg, General Manager at SIDE Hotel, responded to this review, December 23, 2012
Dear guest,

Thank you very much for sharing your feedback with us on TripAdvisor. We are very pleased to hear that you have enjoyed your stay and that the [m]eatery was to your satisfaction.

The switch onto our new WIFI provider has been successfully completed. As from now we offer complimentary 24 hours internet access for all guests. Please accept our apologies for the inconveniences during your stay.

We look forward to welcoming you soon again!

Yours sincerely,

Theda J. Mustroph & Michael Lutz
General Manager SIDE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 10, 2012

Spent a wonderful weekend at the Side. A friendly personalised welcome note on arrival together with a bowl of fruit, Ren toiletries, fast and complimentary wifi and all the other gadgets in the room, incredibly friendly staff including the housekeeper who warmly greeted us each day. We loved the design of the room, the reception areas and the bar was great and vibey. Sadly we didn't try m'eatery their steak restaurant but will do so next time. Fantastic experience!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIDE_Hamburg, General Manager at SIDE Hotel, responded to this review, December 12, 2012
Dear guests,

Thank you very much for sharing your feedback with us. We are very delighted to hear that you have enjoyed your stay and that we were able to exceed your expectations.

We hope that you will have the time to try our steaks at the [m]eatery bar + restaurant during your next stay.

We hope to have you back soon inSIDE.

Best regards,

Theda J. Mustroph & Michael Lutz
General Manager SIDE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, California
Top Contributor
141 reviews 141 reviews
103 hotel reviews
Reviews in 70 cities Reviews in 70 cities
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed December 10, 2012

We enjoyed our one night stay at the SIDE Hotel in Hamburg. The hotel lobby and rooms are visually interesting. The hotel location is convenient to the central train station and other sites in Hamburg. The service was generally good, although our check in process could have been improved. We found the bed in our room to be exceptionally comfortable.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIDE_Hamburg, General Manager at SIDE Hotel, responded to this review, December 12, 2012
Dear guests,

Thank you very much for taking the time to write a review on TripAdvisor. We are very pleased to hear that you have enjoyed your stay and that our italian FRETTE matresses were to your satisfaction. We have already informed our Front Desk Manager about your feedback concerning the check-in process and assure you that we normally place great demands on the service for your guests.

We look forward to welcoming you soon again and assure you of our best attention to make your next stay perfect!

Yours sincerely,

Theda J. Mustroph & Michael Lutz
General Manager SIDE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 2, 2012

We had a conference organized in the hotel and all our rooms were booked there also. We were about 200 people. It was not a nice experience. There was no window in the conference room. The breaks were a nightmare because the design of the rooms does not allow for a such large group. It was difficult to leave the conference room, it was difficult to get to the coffee table and the restrooms were out of reach. The very worse was the lift. They are very small and were not sufficient for a such a large group. It took me 30 minutes to get to my room from the -1 floor.

I had already been to this hotel 4 years ago and I had found it exceptional. They even had Nespresso device in the rooms. Today, I found the hotel oldish, it could be refurbished and refreshed. My room was humid with a smell of mildew.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIDE_Hamburg, General Manager at SIDE Hotel, responded to this review, December 23, 2012
Dear guest,

Thank you very much for taking the time to write a review on TripAdvisor.

We are concerned about your comments regarding humidity and smell in your guest room and would like to apologize that you did not find your room in excellent conditions. We will certainly discuss your feedback with our Executive Housekeeper and assure you that we take your feedback very serious. During the first quarter 2013 we will refurbish all guest rooms and suites.

We look forward to welcoming you again and assure you of our best attention to make your next stay perfect!

Yours sincerely,

Theda J. Mustroph & Michael Lutz
General Manager SIDE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for rooms, adults
Price Your Stay

Been to SIDE Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SIDE Hotel

Address: Drehbahn 49, 20354 Hamburg, Germany
Location: Germany > Hamburg > Neustadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Hamburg
#20 Romantic Hotel in Hamburg
#23 Business Hotel in Hamburg
#27 Luxury Hotel in Hamburg
#34 Family Hotel in Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SIDE Hotel 5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Priceline, Tablet Hotels, Tingo, TripOnline SA, BookingOdigeoWL and Otel so you can book your SIDE Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Side Hotel Hamburg
Side Hamburg

Owners: What's your side of the story?

If you own or manage SIDE Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

;