We stayed at the 25hours Hotel HafenCity for three nights between Xmas and New Year. The first impressions were good, the hotel is easy to find and only within 10 minutes walking distance to the city centre. Check in was quick and we got an upgrade to a room with a port view instead of the courtyard view. Worth asking for, rooms best the higher you go (up to sixth floor), whereas harbour view will be more limited in future when more developments go up across the street. Also very worth booking well in advance as you are likely to pay double for a standard room at shorter notice.
The standard size room is a great size with surprisingly high ceilings for a new built, the design of the hotel and rooms is inspired by the harbour and the lifestyle of sailors, shipping containers in the reception, use of timber from wood palettes and reference to countries around the globe in the room with some semi-nude painted women on the wallpaper and in the bathroom... maybe not to everyones taste, but worked with the rest of the interior.
One small thing to point out, I knocked my head a few times on the low headboard above the bedside table and apparently other guests complained about it as well, watch out as it was painful! The bathrooms are great size too with walk in shower.
The breakfast was a little bit of a let down as the Heimat restaurant on the ground floor seemed to small for the early morning crowd and the buffet was also a bit crowded, so we only made us of it once as it wasnt really the most enjoyable experience, unless you want to make friends with everyone else in the hotel. I have also written a small review of the cafe 'Lieblingsplatz' just around the corner which is a perfect alternative.
Another slight surprise was also the in-room dinner. A small menu was displayed on the 'desk' in the room and after late arrival and being hungry decided to order, all great, but was then being told to pick up the food from the ground floor restaurant. Hmm, and it wasnt the easiest thing to balance two trays plus having to touch the card reader in the lift to get back up to the room... my recommendation to the hotel, dont offer it as 'in room dining' if you cant deliver it.
Another slight damper was also that for two of the three nights a family with two small children stayed at the opposite room, sound insulation isnt as high standard as I would have expected from a new hotel... just ok, but the good bed and duvet made up for a good night sleep.
Finally, the new U4 undeground train station Ueberseequartier opened at the end of November 2012 right opposite the hotel which we only discovered on the final day... it is only one stop - about 4 minutes to Jungfernstieg which gets you right into the centre of Hamburgs top shopping location and the Alster.
All in all I would probably come back as it is value for money if booked well in advance and the location is great for the new harbour city as well as short walk to the centre of town. Some small improvements thought that the hotel could work on like the room service and the headboard detail, my head will be thankful.
Ask for higher floor and harbour view, also dont be afraid to ask to be located away from the 'f...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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thank you very much for your feedback here on tripadvisor. We are happy to hear that your overall stay with us was pleasant. Yet I would like to thank you even more for your valuable feedback regarding the improvements we can make! It is always most valuable to hear where our guests may have not had such a great experience to constantly improve our service and product. Please note, that we have already taken the first steps of action.
Hopefully, see you soon for your next stay in one of the 25hours destinations.
All the best from Hamburg,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.