My husband and I stayed for one night and had a wonderful time. The staff were very friendly from the start, from guiding us to the parking garage to making sure we could check in early without having given advance notice. They also sold us tickets for a sightseeing tour and told us where the nearest supermarket was (right around the corner).
The room we had was very clean and a good size, with a great view across the harbour and a big bathroom with a walk-in shower.
The hotel is all about maritime design and little special touches. The wallpaper in the room showed sailors and seafaring memorabilia, with the guest book describing the motifs in more detail. There was an iPod dock, environmentally friendly soaps and shower gels, and a very comfy bed.
There is free wifi, an office space that is free to use, a room full of vinyl records and should you enjoy jogging, a little complimentary refuelling station in the lobby in the morning.
The hotel is in easy walking distance (about 20 minutes) to the city centre and shopping streets, and there are bars and cafés in the immediate vicinity also. If you take the bus, you can be in St. Pauli within 10 minutes.
We had breakfast in the hotel, too, which was absolutely worth the price. The unlimited buffet was very large, and offered bread, cheese, coldcuts, yogurt, muesli, a selection of loose-leaf teas... I had delicious scrambled eggs with sausages and bacon and the best cherry compote I have ever tasted.
I wish we would have had more time to stay here and will definitely be back if we come to Hamburg again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.