The ambience and the location are superb. The hotel is situated on one of the lovely waterways that criss cross Hamburg. Interesting walks take you quickly to the stylish new Hafencity, the old quarters and the Alster lake. The staff at the hotel are pleasant, friendly and efficient. We stayed 5 nights. The first class service makes you feel equally at ease. The rooms are large and well appointed with nice views.This is an ideally placed hotel. There are plenty of boat trips and take time to absorb all the architecture from the very old houses and churches to the awesome new architecture evolving at the harbour. Hamburg is a 'must see' city.