OK ! in between the U and the S Bahn, at walking distance from almost everything in town and on a direct line from the airport, the location is unbeatable. However things are slightly less ideal once inside. Front desk is polite but don't expect a concierge or someone to carry your bag. Our room was fairly large but the beds were quite hard (even for someone who tends to like them) the pillows too soft (and no choice), no trace of coffee/tea making in the room, the heating was rather inefficient and the bathroom very far away from what you would expect from such hotel. Then we happened to be there just before Xmas. Fatal error! The sauna was inaccessible from 2PM, and when arriving on the 23rd we were told that the single open restaurant the next day was already overbooked and that we could have cold cuts in our room the 24th if we wished so!!!! Unbelievable! This place pretends to play in the 5 stars category... However it takes some efforts to reach that level and the Steigenberger should remain reasonable and not pretend anything above an average 4stars level

Visited Hamburg over a weekend and stayed at Steigenberger. Nothing to complain really. Rooms were quite big, view to the canals was nice and sauna section was great. Location is good, downtown is very close, you can rsally walk everywhere, even to Reperbahn. You can get very next to hotel by train from airport. We didn't try the breakfast, so no experience on that.

For some reason we got the room to this hotel over a weekend with very cheap price. We were able to chekin very early on Friday like 10:00 which was a nice surprise.

Stayed at this hotel for the Xmas markets and couldn't of picked a better location small market outside hotel and only about 10 min walk to the Rathaus main market.The hotel was very easy to get to arrived by train from airport and hotel 2min walk from station.
The hotel was decorated lovely and a very christmassy feeling ,the room was of good size complimentary dressing gown and slippers provided and rooms cleaned and linen changed daily and again in the evening beds turned down excellent service.Did not eat hotel as was out and about most of the time but in the evening we did have a drink in the piano bar to end the day.I would stay here again If in Hamburg nice hotel ,comfortable rooms and great location

This hotel in the heart of Hamburg is a modern impressive construction, built by one of the many inland waterways. It is flanked by two subway stations, a taxi rank and bus stops so getting around the city is easy. Staff, who all spoke fluent English were very good and seemed to enjoy sharing their local knowledge of what to see and do in the city.

Ensure you book breakfast as this an absolute delight. Everything from champagne to bacon and sausage!! If you are travelling on a budget, you may want to take a travel kettle as there is no hot drinks facility in the room. Room service is pricey, and coffe at the bar is 5 Euros.

The taxi fare from the airport is about 25Euros and takes 20 mins. The train is much cheaper and stop at the hotel.