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“Great Hotel” 5 of 5 stars
Review of Novum Hotel Holstenwall Hamburg Neustadt

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Novum Hotel Holstenwall Hamburg Neustadt
3.0 of 5 Hotel   |   Holstenwall 19, 20355 Hamburg, Germany (Formerly Select Hotel am Holstenwall) (Neustadt)   |  
Hotel amenities
Ranked #113 of 317 Hotels in Hamburg
Ballina, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Hotel”
5 of 5 stars Reviewed yesterday NEW

The hotel is in a fantastic location. Very central to many of the stations Hamburg had to offer. You can walk to most places and for the slightly longer journeys St. Pauli U Bahn is a 2 minute walk away. The hotel staff were extremely helpful and courteous. The buffet breakfast was standard fare but definitely good. I found the lock mechanism on my door a little challenging at times but after a quick tutorial from the staff I managed overall. The only draw back I could find was that the halls are quite echoey and as such when the 1:00am crowd then the 4:00am crowd arrived home I heard it all. I would definitely stay again though when I return to Hamburg.

Room Tip: My room was away from the street so I found no issues with traffic noise.
See more room tips
  • Stayed December 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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143 reviews from our community

Traveler rating
    25
    66
    41
    5
    6
See reviews for
18
52
20
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Danish first
  • English first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel is in a great location, right near St. Pauli U Bahn, next Park Planten de Blumen and Hamburg Museum.
The staff were friendly and helpful, provided an extra pillow when requested.
The breakfast is your standard buffet style breakfast; cereal, yoghurt, bread rolls, cheese etc.
The door lock is abit fiddley and takes some time to get used to.
Only issue had was that could hear the person in the room next door snoring!

  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for a long weekend. I honestly can't fault the place. Courteous staff. Clean rooms. Nice breakfast. It maybe could have done with a bar, but did offer drinks from a chiller cabinet should needs must. The best thing about this hotel is that it was near enough to all the main attractions/areas of interest but far enough out to be quiet enough for a good night's sleep.

Stayed November 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lima, Peru
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 4 weeks ago

Booked this hotel and prepaid the stay and when we arrived at the hotel they didn't have a room available for that night! I was very surprised because I already paid for the room. They offered us to give us our money back or to send us to other hotel they have near the central station. As it was late pm of course we accepted to go to the other hotel (Novum Hotel Hamburg Stadtzentrum) but it was definitely not for what we paid. Then we changed for the second night and of course we saw the difference between both hotels.
Not to mentioned, I choose the Am Holstenwall hotel because of the location and was willing to pay because of the location.
Breakfast is nothing special in both of the hotels.
Very disappointing.

  • Stayed November 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
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Swindon, United Kingdom
Top Contributor
105 reviews 105 reviews
21 hotel reviews
Reviews in 55 cities Reviews in 55 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 5, 2014

Stayed here for 4 nights and overall the hotel is very good value for money and well located for U-bahn and 112 bus service which goes to the Fischmarkt. The room was spotlessly clean but quite small and the bathroom was even cosier with very little space between the shower cubicle and the toilet. The door lock mechanism is a bit fiddly and requires some practice to get into the room.
The front desk stay could not have been more helpful in providing information on transport and local attractions and were always welcoming.
Perhaps the potentially biggest downside of the hotel is that if you have a room that faces the main road, which we did, the traffic noise can be intrusive and emergency vehicle sirens seemed to carry on throughout the night.
The breakfast is substantial and is a typical continental breakfast with a good choice of cold meats and cheeses plus scrambled eggs. Breakfast is served over a wide period which is convenient and the food was regularly replenished as it ran out.

Room Tip: Avoid rooms that are at the front of the hotel as traffic noise can be intrusive
See more room tips
  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 1, 2014

got a single private room with private bath and while it was a tiny room everything was very comfortable. I like harder beds and this worked great for my back. There are way nicer hotels nearby but they do cost more.

I think the friendliness of the staff more than make up for it. Stayed during a heat wave and they went out of their way to search through storage for a fan for my room. Heat waves dont normally happen here so I was impressed by the staff.

Dont buy any water or anything or it will cost you almost 5 dollars canadian for a 377ml bottle. other than that great stay.

Also 5 minute walk to Reeperbahn to the west and 5 minutes to some awesome shopping and restaurants to the east.

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, Virginia
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 30, 2014

Staying here now and enjoying it. Was jealous at first of friends that were staying at "nicer" places but am happy that I saved a few bucks and am very comfortable here. My roomis very clean and comfortable. Breakfast is great and the staff is very helpful. Great location and my room is quiet. Im in the back so no view, but so much to do in Hamburg who cares. This place exceeds expectations.

  • Stayed August 2014, traveled solo
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novum Hotel Holstenwall Hamburg Neustadt

Address: Holstenwall 19, 20355 Hamburg, Germany (Formerly Select Hotel am Holstenwall)
Location: Germany > Hamburg > Neustadt
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #113 of 317 Hotels in Hamburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Novum Hotel Holstenwall Hamburg Neustadt 3*
Number of rooms: 67
Official Description (provided by the hotel):
The Novum Hotel Holstenwall is centrally located in Hamburg, close to the jetties, harbor and town center. The hotel is characterized by a beautiful facade that is a listed building. Go exploring in the Portuguese quarter and discover the maritime atmosphere of the harbor. The park planet and Blomen opens in the summer light water games. Near the hotel is the Bismarck Memorial, St. Michaelis Church, the Reeperbahn, Grosse Freiheit and the Hamburg Cathedral, which attracts a large audience each year. The musical Phantom of the Opera, which is currently in Hamburg, ensures the best evening entertainment. ... more   less 
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Also Known As:
Select Hotel Hamburg

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