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“Excellent service, nice surroundings” 5 of 5 stars
Review of Park Hyatt Hamburg

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Park Hyatt Hamburg
5.0 of 5 Hotel   |   Bugenhagenstrasse 8, 20095 Hamburg, Germany   |  
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Ranked #1 of 316 Hotels in Hamburg
1 review
“Excellent service, nice surroundings”
5 of 5 stars Reviewed July 7, 2014

Overall very nice hotell, alltough perhaps a bit more businesslike than for leisure. Superb service by the staff made the stay a memorable one for me and my wife. Would absolutely recommend the hotel!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, July 11, 2014
Dear TripAdvisor User,

Thank you so much for your very positive rate and for recommending our hotel. I highly appreciate it and I would personally like to thank you for having taken the time to share your experiences during your recent stay at Park Hyatt Hamburg.

We look forward to welcoming you back at Park Hyatt Hamburg in the future!

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,189 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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English first
Bodalla, Australia
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 7, 2014

Had a very pleasant stay. Booked a King Club Room and was upgraded to a Suite. The room was very well appointed, spacious and clean. Great views, also easy walking distance to the main areas of the city. Breakfast was great with a large variety of German cold cuts, cheeses, fresh juices as well as the conventional eggs, bacon etc. The staff were very helpful and attentive to your needs. The club lounge was a great place to relax for a few glasses of wine with canapés before dinner. We would definitely stay again and recommend to others.

Room Tip: Choose a Club Room and enjoy complimentary wine with canapés nightly. It is worth the extra cost.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, July 11, 2014
Dear Tripadvisor User,

Thank you very much for having taken the time to rate your last stay at Park Hyatt Hamburg and for recommending our hotel. I was delighted to read that you liked our club rooms as well as the club lounge and enjoyed the breakfast.

We look forward to your next visit with us at Park Hyatt Hamburg.

Best regards,

Tashi Takang
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanburg, Germany
1 review
5 of 5 stars Reviewed July 6, 2014

A quality experience in every respect. Perfect location. Well appointed and spacious accommodation. Bathroom and shower exactly as I like it. Peaceful ambience in the hotel. Highly efficient staff. Will definitely stay at this hotel on my next visit to Hamburg.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, July 11, 2014
Dear TripAdvisor User,

Thank you very much for having taken the time to share the experience of your stay at Park Hyatt Hamburg. I was pleased to read that you enjoyed your stay with us and appreciate your comments about the peaceful ambience in the hotel as well as your nice comment about our team.

We look forward to welcoming you back at Park Hyatt Hamburg in the future!

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
Top Contributor
109 reviews 109 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed July 6, 2014

Very good city hotel. Rooms spacious- maybe a tad on the worn side. That also applies to the décor unless you love worn green and beige. Aircon does not really get cold. Bathrobe not fitting- got fitting one only after mentioning it for the third time. l'Occitaine ameneties- nice! Restaurant solid- not on Michelin level- food average, breakfast only standard for this category- no specials. No fresh buns on sunday- tasted heaps better on saturday. Breakfast did not blow my head off. Lunch and dinner service were ok. Good bar, friendly and professional bar tender. Great footy to watch on 2 big screens. Car cleaning service not up to scratch- car was still dirty inside despite €69 cleaning bill... A few hickups at checkout: they tried to charge me again €60 for the parking although it was already paid- ouch!! You do this only to leave the wrong impression and a bitter after taste right at the end. Staff were generally speaking great, professional, friendly, smiley. All in all a solid performance- albeit nothing special for a 5* Hotel and for that performance a little too expensive. They are better choices available- probably not in Hamburg though... I was not utterly impressed and I was not won over. I might be back... we shall see...

Stayed July 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, July 17, 2014
Dear TripAdvisor User,

Thank you very much for having taken so much of your valuable time to rate Park Hyatt Hamburg. I was delighted to read that you liked our Apples bar and experienced our staff as professional and friendly. I regret that you have not been satisfied with the car cleaning service and I would also like to apolozise for any inconveniences caused by check-out.

I have addressed each point individually with the relevant manager in order that corrective action can be taken immediately and such is not repeated in future.

We hope you us the chance to welcome you back to our hotel in the future.

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 5, 2014

We stayed in late June. The hotel, though a bit hard to find, is well-located in the center city. The breakfast is first rate and the rooms are spacious and comfortable. The bellman desk on the first floor is very helpful. We enjoyed the amenities on the club floor. The pool is fantastic and the gym is good. Unfortunately, the rowing machine was broken and according to hotel staff, had been broken for awhile.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, July 11, 2014
Dear TripAdvisor User,

Thank you very much for having taken the time to share the experience of your stay at Park Hyatt Hamburg. I was pleased to read that you enjoyed your stay at our hotel and appreciate your comments about the location, the guest rooms as well as the breakfast.

I regret that you were not able to use the rowing machine at our Club Olympus Spa&Fitness and I would to apologise for any inconvience. I have already addressed these points within the engineering department in order that corrective action can be taken.

We look forward to welcoming you again in the future.

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
182 reviews 182 reviews
88 hotel reviews
Reviews in 91 cities Reviews in 91 cities
206 helpful votes 206 helpful votes
4 of 5 stars Reviewed July 4, 2014

A one night stay with a mate was very comfortable. Advance purchase and an auction for breakfast via the Hyatt Passport scheme meant it was less than €200 all in - good value for the quality of the experience.

The location is good - very near the best shopping areas and walking distance to the train station for the train ride to the Flughafen airport (€3 each way - take note Heathrow Express).

The staff were excellent - every single person we met was engaging, switched on and very helpful. Everyone spoke excellent English.

Breakfast was a good spread - plus table service for coffees and eggs (an order for poached eggs came back with delicious pancetta and toast with the crusts cut off - nice).

An excellent, good value city centre hotel that is very well run - another hit from Park Hyatt.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, July 11, 2014
Dear TripAdvisor User,

Thank you so much for such extensive feedback and the great amount of time you have taken to share your experience of your stay at Park Hyatt Hamburg!

I was very pleased to read that you had a wonderful time during your stay with us. Our staff members work daily with great dedication to make every guest’s stay a special one. I am happy that your expectations could be met and that we could make your stay a special one. Please be assured that I will share your kind words of appreciation with my team. Your comments the basis for their motivation and your kind words will encourage them to keep on giving their very best.

We look forward to welcoming you in the near future!

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 30, 2014

outstanding 5 star hotel with excellent service. We had a standard room with street view but the room was really nice and large! Windows can be opened what I think is a big plus! Bathroom was also very large and with separate shower and bath!! Everything is very stylish in this hotel!
Hauptbahnhof is very near to this hotel but we used the valet parking service which is also available. The hotel is located in the city center with all the shops just around the corner.
Around 11.30 pm there was lots of drilling noice from another building but we were offered another room and when we checked out the hotel apologized again and we didn't have to pay for the valet parking so excellent customer service!!!
Just not enough time to use all the other facilities! Next time at least two extra nights!!!!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, July 4, 2014
Dear TripAdvisor User,

Thank you very much for having taken the time to share the experience of your stay at Park Hyatt Hamburg. I was pleased to read that you enjoyed your visit at our hotel and I was delighted that you like our guest rooms and especially the bathrooms. I would like to apologize again for any inconveniences caused by noise of construction works next to the hotel.

We look forward to your next visit with us at Park Hyatt Hamburg.

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Hamburg

Address: Bugenhagenstrasse 8, 20095 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Hamburg
#1 Romantic Hotel in Hamburg
#1 Family Hotel in Hamburg
#1 Luxury Hotel in Hamburg
#3 Business Hotel in Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Park Hyatt Hamburg 5*
Number of rooms: 281
Official Description (provided by the hotel):
Park Hyatt Hamburg is located in the historic Levantehaus building near Moenckebergstrasse shopping street offering 252 luxurious rooms and suites. The hotel features Hamburg's maritime legacy as well as contemporary design and amenities. A 1,000 sq m area is dedicated to wellness at Club Olympus Spa & Fitness featuring a 20 m pool, a sauna, a Sanarium, a steam bath, a whirlpool, a fully equipped fitness centre and a yoga studio. ... more   less 
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Also Known As:
Park Hyatt Hamburg Hotel Hamburg
Hyatt Hamburg
Hamburg Hyatt

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