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“clean, nice and friendly” 5 of 5 stars
Review of Holiday Inn Express Hamburg - St. Pauli Messe

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Holiday Inn Express Hamburg - St. Pauli Messe
3.0 of 5 Hotel   |   Simon-von-Utrecht-Strasse 39a, 20359 Hamburg, Germany (St. Pauli)   |  
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Ranked #69 of 317 Hotels in Hamburg
Stockholm, Sweden
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“clean, nice and friendly”
5 of 5 stars Reviewed May 13, 2013

The hotel is a clean one, with friendly and English speaking staff. The rooms are nice, the breakfast is basic. The hotel is a 20 min walk from the heart of the town. I've stayed for 3 days and never used transportation.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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266 reviews from our community

Traveler rating
    87
    131
    38
    7
    3
See reviews for
23
98
17
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hyderabad, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 9, 2013

It was a good Trip thereand we both like this Holiday Inn Express. Location is very good - just one minute awayfrom the Main Entertainment District. Friendly Service at the CheckIn and during Breakfast Service. We had been there already thesecond Timeand can recommend it especially for Tourists.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cornwall
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 26, 2013

Stayed for 2 nights and found hotel to be ideal for our short break. We took taxi from Airport (23 euros) and though we arrived well before check in time our room was available which was great as we'd been up since 4 a.m. Even better was the birthday cake in the room with a card that my children had organised. The staff on reception were brilliant. Room was clean and quiet, good thick curtains too to keep out light at night. Good buffet breakfast too.The hotel is very close to the metro and is on the line which takes you to most tourist stops. That said it's an easy walk down to the Riverfront. The Reeperbahn close by to if that's your thing. All in all would recommend if you're visiting Hamburg. ( Miniatur Wonderland a must see. )

Stayed April 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEx_Guest_Service, Leiter Front Office at Holiday Inn Express Hamburg - St. Pauli Messe, responded to this review, April 28, 2013
Dear guest Smanamana_10,

thanks for taking the time to give us a feedback after your stay at the Holiday Inn Express Hamburg-St.Pauli Messe.
I am glad that you were satisfied with your stay here and our staff and that you have spent nice days in Hamburg.
I will pass on your positive feedback to our staff , which I am sure is gratefully received.

We would be glad to welcome you again at the Holiday Inn Express Hamburg-St. Pauli Messe.

Kind regards,

Melanie Bröhan
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wirral
Top Contributor
81 reviews 81 reviews
28 hotel reviews
Reviews in 21 cities Reviews in 21 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed April 16, 2013

Purpose of visit was football to see St .Pauli so good location for match before and after. The hotel rooms were smarter than Holiday Express Rooms in the UK but smaller. Bathroom small but shower very good. Had double room for single person so this was not a problem but would be ok for short stay if travelling light if a couple.
Breakfast was good and there was always space for a group of 4 regardless of time. Within walking distance of the Jolly Rodger and good Celtic bar so very good if there for the match . Had very little to do with the staff as had no reason for complaint but found check in polite and swift.

Room Tip: Go for one on high floor at rear of hotel as view quite good and quiet.
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEx_Guest_Service, Leiter Front Office at Holiday Inn Express Hamburg - St. Pauli Messe, responded to this review, April 21, 2013
Dear guest Hawklord,

thanks for your feedback after your stay at the Holiday Inn Express Hamburg-St. Pauli Messe.
I am glad that you were satisfied with your stay at our hotel and spent nice days in Hamburg.
I will pass on your positive feedback to our staff , which I am sure is gratefully received.

We are looking forward to welcoming you back.

Kind regards,

Melanie Bröhan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PT,IL
Top Contributor
52 reviews 52 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed April 12, 2013

The worse thing , but for the facts that will be described here, was during the check out.
With a smile on his face, the clerk said: well, I hope you had a good stay with us.
Well- no, you know it, we complained for 8-9 times, and in fact we departed ASAP in the morning, just to reach our next destination.
Instead of apologizing, or even suggesting a refund( well- we had no opoportunity to use the showers....)- you are asking about our stay? This is really a shame.

well- now we see that other complained as well: very hot water in all taps- for 2 hours no body tries to solve the problem- and then a clerk tries to fix it.
we paid for internet- no reception in room- we had to go to the lobby in order to connect.
We asked about places to go- got a very nice explaination- but nobody told us- don't go, everyplace is closed because of good Friday.
So: don't approach this hotel, and we are looking for some compensation!

Room Tip: A room where you can get reception for the internet
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEx_Guest_Service, Leiter Front Office at Holiday Inn Express Hamburg - St. Pauli Messe, responded to this review, April 14, 2013
Dear guest Avi,

thanks for your honest feedback after your stay at our hotel.
I would like to apologize for the troubles during your stay at our hotel and I regret that you dídn´t have a nice stay with us.
At this weekend we had problems in some rooms with the control of the water but we immediately contacted a company which fixed this problem-I really regret that this problem occured.
Also I like to apologize that our staff didn´t provide the correct informations concerning attractions over the public holidays.
I will provide this informations to my colleagues and there will be trainings to avoid that these problems will not occure again.

Nevertheless we will be glad to welcome you again at the Holiday Inn Express Hamburg-St.Pauli Messe.

Kind regards,

Melanie Bröhan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Yarmouth, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 9, 2013

A chain like this is much of a muchness. Rooms basic but clean and comfortable. Shower burned and froze in equal measures every 10 seconds. Local fair was going at the time of my stay right outside the rear of the hotel, It was very noisy until late at night. Real redeeming feature was the 1st rate service from the staff.

Room Tip: Dont have a room that backs onto the elevators, they are noisily repetitive!
See more room tips
  • Stayed April 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEx_Guest_Service, Leiter Front Office at Holiday Inn Express Hamburg - St. Pauli Messe, responded to this review, April 13, 2013
Dear guest GrahamR369,

thanks for your honest feedback after your stay at the Holiday Inn Express Hamburg-St.Pauli Messe.
I really regret that you were not satisfied with your stay at our hotel.
Please accept my apologies for any inconvenience caused by the shower and the noise in the neighborhood.We will bring this issue to their attention and hope that a solution can be found.

We would be glad to welcome you again at the Holiday Inn Express Hamburg-St. Pauli Messe.

Kind regards,

Melanie Bröhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich
Top Contributor
109 reviews 109 reviews
29 hotel reviews
Reviews in 46 cities Reviews in 46 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed April 7, 2013

We stayed three nights in this hotel over Easter 2013

We can recommend it due to their excellent location. Although the hotel was fully booked the staff handled the quantity of guests in a very friendly and effective manner.
The breakfast room had even in the "crowd time" always some space available - mainly on the higher bar tables. Especially the staff from the breakfast room handled the quantity of guest and the refilling of the buffet in a very effective way.

The bathrooms are fine. We had room 118, which has a special large bathroom as this room is declared for "wheelchair suitable"

Beware of the double beds. These beds are with 1,40 (or even less?) way to small for a couple and (which made things worse) do have only one blankett - we requested another blankett and indeed managed to get one from the friendly staff.
The mattress in these beds is so poor that when one moves at night... the other gets sea sick or at least jumps with the movements !

We feel that a room with two single beds is ok. For a double room with double bed it is a definate "no go". Especially we do not understand why they put these beds into the room, as the rooms are spacious enough to accommodate easily a 1,60 or 1,80 bed!

Nevertheless we give 4 stars due to the friendly staff

Room Tip: Do not take double bed rooms! Double beds are exceptionally bad. Location and staff is great
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEx_Guest_Service, Leiter Front Office at Holiday Inn Express Hamburg - St. Pauli Messe, responded to this review, April 13, 2013
Dear guest Junix02,

thanks for your feedback after your stay at the Holiday Inn Express Hamburg-St. Pauli Messe.
I am happy to read that you were satisfied with your stay at our hotel and spent nice days over Easter in Hamburg.
I will pass on your positive feedback to our staff , which I am sure is gratefully received.

I am sorry for the trouble with the size of the bed and the mattress in our rooms. But we only have double rooms where the size of the big bed is only 1.40X2.00m. For your next stay at our hotel you can directly book the room category with two seperate beds-this is no problem.

We will looking forward to welcoming you back.

Kind regards,

Melanie Bröhan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hamburg - St. Pauli Messe

Address: Simon-von-Utrecht-Strasse 39a, 20359 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg > St. Pauli
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Wheelchair access
Hotel Style:
Ranked #69 of 317 Hotels in Hamburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Hamburg - St. Pauli Messe 3*
Number of rooms: 120
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Also Known As:
Holiday Inn Express Hamburg - St. Pauli Messe Hotel Hamburg

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