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“Very basic” 3 of 5 stars
Review of Bridge Inn Hotel

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Bridge Inn Hotel
2.0 of 5 Hotel   |   Billwerder Neuer Deich 2 - 4, 20539 Hamburg, Germany   |  
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Ranked #178 of 316 Hotels in Hamburg
Tehran, Iran
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Very basic”
3 of 5 stars Reviewed October 12, 2013 via mobile

Clean, very basic with friendly staff. The room itself was oddly designed but ok for one night if one is passing through. It was quite far form the center but there was a bus straight to the main station. But it only runs to 11 p.m. Which can be difficult

Stayed October 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela_Gorres, Leiter Gästebetreuung at Bridge Inn Hotel, responded to this review, October 16, 2013
Dear Aisling H,

Thank you for your feedback regarding your stay with us at the Bridge Inn Hotel in Hamburg. We are sorry we did not meet your expectations and would like to convince you of our services during another stay with us.

Best regards,
Daniela Gorres
Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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97 reviews from our community

Traveler rating
    17
    39
    23
    13
    5
See reviews for
18
29
10
15
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Burleigh Heads, Australia
Top Contributor
144 reviews 144 reviews
11 hotel reviews
Reviews in 39 cities Reviews in 39 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 8, 2013

The Bridge in service was first class and front counter staff and other things such as restaurant were of a high standard. The only down fall is the beds are to soft and central heating a bit on the warm side.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela_Gorres, Leiter Gästebetreuung at Bridge Inn Hotel, responded to this review, October 16, 2013
Dear Alan,

Thank you very much for your feedback. We really appreciate this and it is good to know that you enjoyed your stay with us at the Bridge Inn.

We are looking forward to welcoming you back some time in the future!

Best regards to Australia,
Daniela Gorres
Guest Relations Supervisor
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Solihull, England, United Kingdom
1 review
5 of 5 stars Reviewed September 26, 2013

My car had mechanical gear selection failure so i had to wait for Stubers to get the cables required So i was very comfortable and enjoyed my stay in Hamburg. The staff were very helpful and extremely pleasant and efficient Also in the reception and restaurants
i would certainly stay again

Room Tip: Bridge Inn is very nice but its a long walk to room 3321
See more room tips
  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela_Gorres, Leiter Öffentlichkeitsarbeit at Bridge Inn Hotel, responded to this review, October 4, 2013
Dear Chris,

Thank you very much for your feedback. We are happy to hear that you have enjoyed your stay at our hotel.
You are more than welcome, to visit us again in Hamburg; the city is always worth a visit.

Best regards!
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Shanghai, China
Top Contributor
163 reviews 163 reviews
57 hotel reviews
Reviews in 50 cities Reviews in 50 cities
102 helpful votes 102 helpful votes
2 of 5 stars Reviewed June 21, 2013

The area that the hotel is in is dire, although after the rest of our Eurotrip I can't say we thought very much of Hamburg as a whole! However, where the hotel is certainly isn't a nice place to stay. The shops and 'restaurants' all look very dodgy and unwelcoming. The reception staff at the Holiday Inn were all very nice but obviously way out of their depth. Lots of them seemed to wonder off and left the desk unmanned with people having to wait a long time to do anything. The room was tiny as expected. However, it didn't need to be! I have no idea why anyone thought that guests would require a 3 doored wardrobe?!? Why not use that space to make a toilet that people can actually fit into?!?! The shower was nice and the beds comfortable but it was all ruined by the fact that there was no air con and the room was absolutely stifling! I woke up with a migrane each morning due to the heat, not what you want when you're on holiday. This may all contribute to why I didn't enjoy my time in Hamburg! Even with the windows open as far as they would (which isn't very far) it was unbearable and then you couldn't sleep from all the traffic noise! Horrendous! The availability of washing machines was a nice touch but why not also provide soap for it in the vending machines? People have to go out and buy a huge container of washing powder/liquid if they want to make use of the machines! Ludicrous! Also the signage in the hotel left a lot to be desired. We couldn't get out when we first arrived and ended up stuck in some weird glass conservatory by the apartments! The pool area that's part of the Holiday Inn is okay but you have to pay 5 euro per person per day to use it. I must say that the staff in the Holiday Inn bar were always very good and attentive, although the drinks are very overpriced!

All in all, I won't be returning and wouldn't recommend this hotel to other travellers!

Room Tip: Don't stay here if you want a good room!
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falls Church
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 20, 2013

Stayed at the Hotel back in Sept 2012 - visiting from the USA . The hotel was clean - the problem I have is calling it a HOTEL . Their rooms are more like that of a hostel with the bathrooms / WC being so small that when you sat on the toilet ( I am 5'7 & 126 lbs ) your knee was up against the wall in front of you !!!! Not cool - it had a full size bed / bunk bed configuration .... yes not exactly something I would expect at a hotel - and having been to NYC a few times I know what small hotel rooms look like . This was no hotel room . On the positive note - the room was very clean . We also purchased a package with breakfast at the Holiday Inn next door . The breakfast buffet was amazing and so worth the 9 Euros !!!!! Next visit to Hamburg with husband instead of daughter will not be at this place , knowing that my husband would probably die of laughing when he saw the WC

Room Tip: No room to the big noisy highway
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BridgeInnHotel, Manager at Bridge Inn Hotel, responded to this review, February 22, 2013
Dear Andrea F,
thank you very much for your feedback. We really appreciate this. We do offer some comfort-rooms, which are a little larger and are equipped with a seperate bathroom. Please do not hesitate to contact our reservation department for more information.
Best regards to VA!
Daniela Gorres
Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed December 24, 2012

We searched Hotels.com for a hotel with a swimmingpool, so our girls could have some activities at the hotel. Bridge In came up and everything looked fine.

Arriving to the hotel, Bridge In revealed itself s an annex 2-300 meters from Hotel Holiday In. You had to walk 2-300 meters to get to the pool area adn you had to pay an additional 5 Euro. The pictures at Hotels.com and Tripadvisor.com is from Holiday In and NOT Bridge In.

Offcause we cancelled Bridge In. With the help of Hotels.com we had our money back and could rebook at the Holiday In, which was a fine hotel.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BridgeInnHotel, Manager at Bridge Inn Hotel, responded to this review, January 2, 2013
Dear Guest,

thank you for your feedback. We are sorry, we could not meet your expectations. However, our guests at the Bridge Inn have the opportunity to use the facilities at the connecting 4*-Holiday Inn Hamburg. Therefor we display the photos of the pool area.

We would be happy to convince you of our services and the attractive price, the Bridge Inn offers.

Kind regards,
Daniela Gorres
Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 10, 2012

The Bridge Inn is nice no-frills affordable accommodation and close to public transport, staff were friendly and spoke/understood English well which was a bonus. Great for short-term stays, we had a twin room which was a bit cramped - people have commented on the frosted glass separating the shower/toilet being a problem for privacy, we didn't see any issue except that there isn't much room between the toilet and the wall! Also the room numbering system is a little confusing. But otherwise perfectly suitable for cheap short-stay accommodation.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BridgeInnHotel, Manager at Bridge Inn Hotel, responded to this review, November 11, 2012
Dear guest,

thank you very much for giving us a feedback regarding your stay with us at the Bridge Inn. We appreciate this!

It is good to know that you liked your stay and that we met your expectations.

We would be happy to welcome you again soon!

Kind regards,
Daniela Gorres
Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bridge Inn Hotel

Address: Billwerder Neuer Deich 2 - 4, 20539 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #178 of 316 Hotels in Hamburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Bridge Inn Hotel 2*
Number of rooms: 99
Official Description (provided by the hotel):
Young, vibrant and colourful - The BRIDGE INN Hotel is a special design hotel, which offers 99 rooms on 5 floors.Take advantages of our special features: - highspeed internet access free of charge- calls to German landlines and other selected fixed international landlines free of charge- close to the city- fair prices- direct connection to a business hotel ... more   less 
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