Despite the location, that deservers 5 stars, the service is so so bad.
Waiters are in general in a very bad mod and sometimes just in a bad mood.
They never smile, never offer help, they make you feel you bother them.
Not to say that is not a place Child Friendly.
It is a real pity they have to work in such atmosphere.
The management has definitely to work on it.
If you own or manage Alster Cliff, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.