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“Great location for transport” 4 of 5 stars
Review of Holiday Inn Express Berlin City Centre-West

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Holiday Inn Express Berlin City Centre-West
3.5 of 5 Hotel   |   Kurfuerstenstrasse 78, 10787 Berlin, Germany (Charlottenburg)   |  
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Ranked #119 of 665 Hotels in Berlin
Certificate of Excellence 2014
Benoni, South Africa
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
“Great location for transport”
4 of 5 stars Reviewed December 29, 2013

Friendly and helpful staff. Clean hotel reasonably priced.The rooms were very small but met most requirements. Breakfast was included food served was basic ,fresh and filling. We had a family member visit and stay over they have a sleeper couch. Ak for a room on the highest floor street facing as it quiet. The bus stops in fronton the hotel, the UBahn is walking distance.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BERCW, Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, January 13, 2014
Dear Noeleen H,

Thank you for your lovely review.
Come and visit us again!

Kind Regards
Sandra Hellwig
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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690 reviews from our community

Traveler rating
    215
    380
    76
    14
    5
See reviews for
140
252
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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  • English first
  • French first
  • German first
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English first
Hong Kong, China
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 23, 2013

My daughter and I stayed here for two days while visiting the Christmas markets and museums in Berlin. This hotel is really good value for the price. Our room was large by European standards. It was spotlessly clean with comfortable beds and a good pillow selection. The bathroom is cleverly designed to offer a separate toilet. The breakfast buffet, which was included in the tariff, offered a good selection and the front desk staff were very attentive and helpful.
This hotel is conveniently situated and is an easy walk from the airport bus (number 109 or X9) stop. It is also within walking distance of a 'hop on hop off' bus stop and a metro rail stop. For those visiting the Christmas markets, there is a delightful market about three blocks from the hotel.
WiFi internet is an additional charge but there is a small pub diagonally across from the hotel which offers free internet and serves great Gluhwein!
I would recommend this hotel and would stay here again if I returned to Berlin.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BERCW, Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, January 13, 2014
Dear Noel C,

Thanks so much for your warm and wonderful review. We work very hard every day to enhance your experience as our guest.
It was a pleasure reading your comment.

With best Regards
Sandra Hellwig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wales, UK
Top Contributor
79 reviews 79 reviews
57 hotel reviews
Reviews in 57 cities Reviews in 57 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed December 17, 2013

Stayed at this hotel again, this time for the Christmas Markets and sightseeing.
All my requests for room type and location were met. The hotel is spotless throughout and the staff whether on the front desk or servicing the breakfast room were excellent.
With the hotel location ideally suited for the excellent transport system and restaurants.
Recommended.

Room Tip: Quiet rooms are situated in the back of the hotel, although there is a car park which service trucks...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BERCW, Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, January 13, 2014
Dear Movingmike,

Thank you for taking the time to post a review of your stay at our property.

I’m thrilled to hear you enjoyed your stay with us and were able to experience our rooms and facilities. At Holiday Inn Express, we attempt to tailor our service for each guest, thus I am happy to hear your expectations were met again. I will certainly pass on this message my staff who will be very grateful and motivated to hear your wonderful comments.

We look forward to your return visit in the near future.

With warm regards

Sandra Hellwig
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 15, 2013 via mobile

Selected this hotel for its price and location and both were particularly good. The hotel was clean and tidy, staff and Service were both very good and the bonus of unlimited breakfast was welcome and although it was only cold food this was not an issue as the choice and volume was good. Hotel bar was very reasonably priced for a last drink in the evening. Venue is very good also, convenient for walking to Christmas market and shopping and good choice of 3 Tube stations were available within a short walk.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BERCW, Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, January 13, 2014
Dear Ian L,

Thank you for taking the time to review your stay with us at Holiday Inn Express Berlin City Centre West.

I am delighted to read you had a great stay with us. We strive to exceed each guests’ expectations thus I am delighted to hear we were able to do so for you.

Thank you also for the kind words you spoke about our team; there is no better recognition.I will be sure to inform them of your thanks.

I look forward to welcoming you back soon,

Warm Regards,
Sandra Hellwig
Hotel Manager
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Beijing
Senior Contributor
39 reviews 39 reviews
35 hotel reviews
Reviews in 34 cities Reviews in 34 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 15, 2013 via mobile

Thoroughly enjoyed a long weekend here visiting the Christmas markets. Check in was warm and welcoming and room absolutely perfect on 8th floor with some city views.

Hotel is close to KaDeWe department store and the Christmas market at the Kaiser Wilhelm Church, as well as the excellent shopping on Kurfurstendam St.

This is a typical HI Express in that the staff are generally highly motivated and keen to help, the breakfast room is totally inadequate for the size of the hotel (and understaffed), this is the same in all Expresses I have stayed in - breakfast might be included but doesn't mean it is ok to walk into a room of tables full of dirty dishes that you need to clear away.

I would stay here again though as location for U Bahn (Wittenberg platz) or bus (100 runs past the front door), good option when reasonably priced.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BERCW, Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, January 13, 2014
Dear Robert Fr,

we are very pleased that you had a good time here in Berlin and that our hotel was the right one to explore the capital of Germany. If you need assistance to plan your next trip to our fantastic city - we are just a phonecall away!

With best Regards
Sandra Hellwig
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newry, United Kingdom
1 review
4 of 5 stars Reviewed December 13, 2013

Stayed here with friends for the christmas markets great location clean and great staff but the overall experience was spoilt by one member of staff who's attitude and lack off customer care really annoyed us .This member of staff couldn't crack a smile and as we handed our money for our drinks he would then slam our change on the counter .But the young female members off staff couldn't be nicer and were through professionals and made our final days pleasurable

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BERCW, Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, January 13, 2014
Dear Patrick M,

Thank you for your kind comments about the service from our team members which will motivate all of us here to enhance our product and service quality to you and our discerning guests.

We are grateful for your observation and we look forward to welcoming you back to the hotel in the near future.

Sincere regards

Sandra Hellwig
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
blackwood
Top Contributor
73 reviews 73 reviews
29 hotel reviews
Reviews in 36 cities Reviews in 36 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed December 13, 2013

Did the long weekend thing for site seeing and markets with friends.

Hotel location is great for shopping and markets, just about all staff speak great english and very helpfull. Checkin went like a dream a few glitches though . Went to our room which hadn`t been cleaned, manager apolagised and gave us another room. Fine after.

Room was medium sized nice to have a sofa as well. If you stay for longer than a few days closet space is not great but ok for a long weekeng. Bathroom was ok great shower.
Door doubles as toilet door as well (you have to see it) dangerous when you first open it so easy to trap you fingers as my wife did. Got a black nail.

Complementry continental breakfast was fine if a little crowded at times saves you alot of money.
nice little bar area for a nightcap after coming back.
Take the 100 bus outside hotel to go up to Alexanderplatz sites .

Will certainly use this hotel again

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BERCW, Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, January 13, 2014
Dear GerwynBlackwood,

Thank you very much for choosing to stay at the Holiday Inn Express Berlin City Centre West.
We appreciate your recommendation of the hotel.

We are grateful for your support and we look forward to welcoming you back again to Berlin in the near future.

Sincere regards
Sandra Hellwig
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Berlin City Centre-West

Address: Kurfuerstenstrasse 78, 10787 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#75 Romantic Hotel in Berlin
#84 Family Hotel in Berlin
#111 Business Hotel in Berlin
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Express Berlin City Centre-West 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
Berlin's first brand new entirely non smoking hotel opened in 2008! The brand new Holiday Inn Express Hotel Berlin City Centre West is located in the center of Berlin only a few steps away from the famous boulevard Kurfuerstendamm, the well-known department store KaDeWe, the Kaiser-Wilhelm-Memorial Church, Berlin Zoo, Potsdamer Platz and Charlottenburg Castle. The worldfamous Alexanderplatz in Berlin Mitte, the Berlin Jewish Museum, the Berlin Wall, the Brandburg Gate, Berlin Unter den Linden, Friedrichstrasse , and Check Point Charlie are all within easy access. The Holiday Inn Express Hotel Berlin City Centre West offers 158 non smoking luxurious en suite air-conditioned bedrooms, each with flat screen colour TV with a variety of channels, modem point, High Speed Wi-Fi Internet Connectivity, hairdryer and tea and coffee making facilities. The Holiday Inn Express Hotel Berlin City Centre West is only two minutes from the InterContinental Hotel which hosts major events throughout the year. The Holiday Inn Express Berlin Hotel City Centre West offers affordable on-site car parking with direct access to reception and high-speed Wireless Internet access throughout the entire hotel. Stay Smart, the Holiday Inn Express Hotel Berlin City Centre West is expecting you! ... more   less 
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Also Known As:
Holiday Inn Express Berlin City Centre-West Hotel Berlin
Holiday Inn Berlin
Berlin Holiday Inn

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