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“Great location with helpul staff” 4 of 5 stars
Review of Holiday Inn Express Berlin City Centre-West

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Holiday Inn Express Berlin City Centre-West
3.5 of 5 Hotel   |   Kurfuerstenstrasse 78, 10787 Berlin, Germany (Charlottenburg)   |  
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Ranked #125 of 665 Hotels in Berlin
Certificate of Excellence 2014
UK
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great location with helpul staff”
4 of 5 stars Reviewed October 31, 2013

Stayed 3 nights in 2 rooms, one with 3 and the other with 2. Rooms are a little small when the sofa bed is being used but you're not in the room that much so not a major problem. However as has been said in other reviews the sofa bed is very uncomfortable.
We couldn't get the aircon to work that well so the room was stuffy and therefore slept with the window open and as we were at the front of thew building there was a lot of road noise.
Breakfast is included unlike many hotels and we thought it was ok, we didn't experience any problems with queues, maybe they weren't full.
Used the bar on a number of occasions and found the prices reasonable.
Location is great, near the U-Bahn and the 100 bus runs in front of the hotel. The reception staff were all very cheerful and helpful.
Overall happy with the stay aside from the aircon.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BERCW, Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, February 6, 2014
Dear normansbaby,

thank you for taking the time and sharing your thoughts.
We are terribly sorry for the inconvenience you had due to our air conditioning.
Nevertheless, we hope to welcoming you again and remain

Kind Regards
Ilka Artigas
Guest Service Manager
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687 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 26, 2013

This is a nice hotel if you are looking for something in the city. It's near a shopping area, with lots of food, which is nice. There is also a subway station nearby, which makes getting into the city fairly easy. The hotel is very clean, the room was a good size, and the free breakfast is always nice. It was a bit annoying that internet cost money (which it doesn't in most of the other Holiday Inn Expresses I've stated at). Also, there isn't much parking on site, but there is a lot nearby where we were able to park.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BERCW, Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, February 6, 2014
Dear HufflepuffJulie,

we are glad that we have been the right Hotel for your short city trip.
We hope to welcome you again!

With best Regards
Ilka Artigas
Guest Service Manager
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Oslo, Norway
Top Contributor
63 reviews 63 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 14, 2013

We stayed for 3 nights in this conveniently located hotel on the Kurfürstenstrasse with easy access to the city in all directions. The hotel is, as the name indicates, simple and efficient with littly luxury such as fancy bars and restaurants, no minibar in room, small but clean rooms, and with reasonable room prices. Continental breakfast is included in the room price, and although the selection was not great, the food was good and perfectly adequate. The staff was most friendly and serviceminded and responded quickly to our needs. The only two negative issues were the breakfast room which at peak hour between 8 and 9 am had problems coping with the number of guests and a charge for use of the hotel wi-fi which in this day and age should be included in the room price. However, in general we were very satisfied with our stay.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BERCW, Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, February 6, 2014
Dear ek6347,

thank you for sharing your thoughts with.
We are glad that the brand "Holiday Inn Express" was the right choice for your stay in Berlin.

With kind Regards

Ilka Artigas
Guest Service Manager
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Mumbai, Maharashtra, India
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 7, 2013

Stayed here for 2 nights.
The staff was not very helpful nor friendly.
We were 3 people in one room, therefore had asked for a good spacious room. However, we were not given such.

Our room was small. It ws clean and decent but was extremely stuffy due to the sofa cum bed. There was no space to move around. The sofa cum bed was uncomfortable.

I was disappointed that there was not free wi fi in the rooms unlike other hotels in berlin. There was free wi fi only in the lobby.

The breakfast was okay. Not much of variety in terms of food. There was lot of variety in tea/coffee/juices.

Experience here was honestly disappointing since i expected better from Holiday Inn.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BERCW, Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, October 17, 2013
Dear Pritika A,

we really appreciate you taking the time to write us.
It is our goal to consistently provide superior service and accommodations and your comments are very important to us.

I am not quite sure if you really stayed with us as we are a Holiday Inn Express and not a Holiday Inn.

All our room has the same size and we do not have any family rooms which we could provide. All these rooms are equipped with a queen size double bed and a sofa bed. They are not very spacious but provide all necessary equipment.

Holiday Inn Express Hotels provide free continental breakfast to all their guests and may not serve warm dishes on the buffet.

The WiFi connection is still not completely free of charge in the Hotels in Berlin and so we charge EUR 5,00/24 hours. The ticket is valid throughout the whole hotel.

I hope that we will be able to welcome you soon again in one of our hotels.

Kind regards,


Jütte Neitz
Assistant Hotel Manager
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Glasgow, United Kingdom
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed September 30, 2013

Good hotel in a decent location. As a first time visitor to Berlin, this hotel was in an ideal location within close proximity to Underground, Metro and bus routes. Followed the hotel directions on the IHG website for transportation from Shoenfeld without any difficulty. Only issue may be if arriving after dark at the Zoo Garten station and heading in the correct direction initially.
Check in was very welcoming and efficient, with acknowledgement as a Platinum IHG member.
Typical HIE room layout and shower room, free wifi etc.
Breakfast could have been improved with a hot selection of food, and was busy at all times. Staff were always on hand to replenish pastries and meats etc.
There appeared to be a staffing issue in the evening with the reception covering the bar area, so at times there was a queue and wait at the bar if someone was checking in.
Plenty of coffee shops in immediate locale and an excellent steakhouse within a few metres of the front door. City bus tours route available a few minutes walk from hotel.
Would certainly recommend hotel and would stay again based on experience of this visit, 4 night stay. More a 3.5 rating than a 3.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, October 17, 2013
Dear Alan056,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for any shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Caernarfon, North Wales
Top Contributor
51 reviews 51 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed September 29, 2013

What an excellent little hotel. Just far enough from the hustle and bustle of Podzeimer Platz, but close enough to be able to walk to all the attractions. The staff at the hotel couldnt do enough for us. The reception staff were very helpful and efficient. Breakfast was plentiful and just what you needed before a long day's walk around Berlin.The room was spacious enough for us, with little or no noise from outside. Nicely decorated and clean, it was excellent value for money. I would highly reccommend this hotel for your visit to Berlin.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BERCW, Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, February 6, 2014
Dear Cymrocymraeg,

Happy belated Birthday!
We are honored, that you have chosen us for such a meaningful occasion.
We hope to welcome you back !

With best Regards

Ilka Artigas
Guest Service Manager
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 24, 2013

My partner and i travelled to Berlin from friday 13th to monday 16th September to attend the Folsom Europe. This was the second time we stayed in this conveniently positioned hotel both for the Gay centre, as well as all the tourist attractions. Having been here for the same event in September 2011.

We had an early flight out of London so arrived after a short cab ride from Tegal airport. arriving around 10:30am. When we arrived we were greeted at reception by such a friendly and welcoming young lady. Who when we i briefly showed my confirmation email welcomed me by my full name and welcomed us back to the hotel, even though i had never met her. She explained that our room was not ready as we were so early in the day but was told that would be ready shortly. The General Manager was close by and came to welcome us. we felt like royalty. My partner and i decided to go for a coffee so were directed to some near by coffee shops. but remembering from our previous trip we decided to talk a little further the the area where Folsom would take place.

When we returned to the hotel our room was ready and we were issued our keycards and asked if we required internet connection and for how many devices. Our room was on the first floor and was a larger room than our last trip and was spacious, clean and well set out.

Our bathroom was quite large with a great walk in power shower. For the amenities in the room most things anyone would need. all that was missing was an iron and ironing board, but am sure a quick call to Housekeeping would have got us one.

Breakfast was advertised in the lifts with a traffic light system explaining when it was likely to be busy to help you choose when you should go down. And as advertised on television in the UK was free. With a clean well set out breakfast room. good selection of continental breakfast items. and a really friendly helpful team replenishing things as they were used up.

On Sunday morning we were meeting friends in northern Berlin for brunch and the reception staff were extremely helpful with guiding us on the various forms of public transport to get us there.

Every evening when we returned to our room it had been tidied and cleaned by the friendly trustworthy chambermaids so we could focus on what we were doing.

Monday was our final day but our flight was not until the evening the staff were happy to take care of our luggage in a secure area so we could go out for lunch, some sight seeing and last minute shopping. On returning they hotel booked us a cab for the airport.

In a nutshell our stay at this comfortable, well positioned hotel we received Great German Hospitality coupled with their usual Efficiency. i would recommend this for the business traveller as well as private travellers

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BERCW, Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, November 11, 2013
Dear SimonHM2010,

Thank you for taking the time to post a review of your stay at our property.

I’m thrilled to hear you enjoyed your stay with us and were able to experience our rooms and facilities. At Holiday Inn Express, we attempt to tailor our service for each guest, thus I am happy to hear your expectations were met. I will certainly pass on this message to the team who will be very grateful and motivated to hear your wonderful comments.

We look forward to your return visit in the near future.

With warm regards

Sandra Hellwig
Hotel Manager
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Additional Information about Holiday Inn Express Berlin City Centre-West

Address: Kurfuerstenstrasse 78, 10787 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#77 Romantic Hotel in Berlin
#80 Family Hotel in Berlin
#110 Business Hotel in Berlin
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Express Berlin City Centre-West 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
Berlin's first brand new entirely non smoking hotel opened in 2008! The brand new Holiday Inn Express Hotel Berlin City Centre West is located in the center of Berlin only a few steps away from the famous boulevard Kurfuerstendamm, the well-known department store KaDeWe, the Kaiser-Wilhelm-Memorial Church, Berlin Zoo, Potsdamer Platz and Charlottenburg Castle. The worldfamous Alexanderplatz in Berlin Mitte, the Berlin Jewish Museum, the Berlin Wall, the Brandburg Gate, Berlin Unter den Linden, Friedrichstrasse , and Check Point Charlie are all within easy access. The Holiday Inn Express Hotel Berlin City Centre West offers 158 non smoking luxurious en suite air-conditioned bedrooms, each with flat screen colour TV with a variety of channels, modem point, High Speed Wi-Fi Internet Connectivity, hairdryer and tea and coffee making facilities. The Holiday Inn Express Hotel Berlin City Centre West is only two minutes from the InterContinental Hotel which hosts major events throughout the year. The Holiday Inn Express Berlin Hotel City Centre West offers affordable on-site car parking with direct access to reception and high-speed Wireless Internet access throughout the entire hotel. Stay Smart, the Holiday Inn Express Hotel Berlin City Centre West is expecting you! ... more   less 
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Also Known As:
Holiday Inn Express Berlin City Centre-West Hotel Berlin
Holiday Inn Berlin
Berlin Holiday Inn

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