I have never given a one star restaurant review and have never disliked a restaurant as much as I disliked Facil. I am trying to come up with some redeeming qualities but I can't come up with anything of substance.
The service is pretty good. The decor is nice enough (the flowers are very pretty and very cleverly done). But the food, the reason why you go to a Michelin starred restaurant, was awful.
To put this in context, my husband and I are relatively adventurous diners. We have gone to many Michelin starred and highly rated restaurants and often opt for the digustation menu, putting our trust in the chef to conjure up whatever he/she has determined to be the best and to surprise and challenge our taste buds.
Facil has some unusual ingredients and dinner options, which we were willing to experiment with. The best degustations, especially ones where there are some more adventurous items on the menu, are the ones where the chef begins building a relationship with the diner by offering familiar and tasty first bites and slowly builds trust with the diner by serving properly executed, dishes adding twists to each one. As the diner progresses from one dish to another and becomes confident that what they are being served is going to be good, the leap to veal lungs becomes easier. The problem with Facil, a restaurant that has a number of either adventurous food items or food items that are prepared in adventurous ways, is that it never won our trust.
The amuse bouche, although not confronting, was unimpressive and bland and the food that preceded the more adventurous mains seemed to be raw and not properly executed. It is at this point were we started to lose our confidence in this restaurant and were unsure of everything that was presented to us. "Is it cooked right?" "Is this what it's supposed to taste like?" "Is it supposed to have this consistency?" were the questions my husband and I threw around at each other. We did not say anything and you may ask why? First, we slightly doubted ourselves..."surely a Michelin starred restaurant knows whether the veal they are serving is completely raw and wouldn't serve it right?" and second, it's always hard as a visitor to a country where you don't speak the language, to complain. You don't want to be THAT person. So we left it.
Looking around at other diners, we had to chuckle. There were at least two people at the table next to us who almost seemed pained when putting the food into their mouths--they also did the degustation. We may have been projecting our own disappointment on others, but it was really one of the worst, unappealing, bland and poorly executed meals I have had.
The desert, which at least didn't scare me from a "is this raw and going to make me sick" perspective, was just not that exciting and certainly not exciting enough for such a well regarded restaurant. The petit four were good.
The meal was so memorably bad that in the following 2 weeks of travel and 30+ restaurants we dined at (including some hole-in-the-walls) one or both of us could be heard saying "oh my God, this is just so much better than Facil".
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.