“Charmingly quirky place, service probably acceptable (if you get the right waiter)”
During our evening/supper visit to Claerchen's Ballhaus, we noticed how the atmosphere changed from hour to hour, first there were ballroom dancing lessons (for all), then 'tinned' music followed by a really good band. Not a place for a tete-a-tete dinner, but great fun for a group of friends, we even saw a few work parties going on. The decor is eclectic and adds to the quirkiness of the experience. Unfortunately, we cannot be so positive in describing the service we received (from our particular waiter, other guests seemed to fare better with other staff members, who actually smiled and seemed quite efficient). We ordered a mixture of pizzas and German food and apparently should have known (according to the 'maitre d' ' with more than a tad of 'know it all attitude') that we would, therefore, not be eating at the same time. The pizzas had, in fact, been devoured for some 20 minutes before the other dishes arrived. Attention from our waiter was not available, and we were left with the impression that he had forgotten about the rest of our order altogether. When we finally tracked him down, we were met with a firm rebuff to say the least. It has to be said that the food, when it arrived, was tasty and the portions were generous. We then wanted to pay by credit card, which caused further obvious dismay with our waiter, he obliged begrudgingly. This was only one of two instances of abysmal service I have experienced in Berlin over many years and many visits, so didn't feel the need to give a tip, except to 'round up' the bill with some change, which is, in any case perfectly acceptable in German restaurants. This was so unacceptable to our waiter (who was suddenly very present whilst we were getting up to leave), that he instructed us to take it with us. Our subsequent reasonable comments on the issue to the 'waiter in charge' were dealt with in a most overbearing manner including blatant sarcasm and left us somewhat bewildered as to what had provoked such obnoxious outbursts.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.