I booked this hotel because of the good reviews, unfortunately i was a bit disappointed with the service.
I found the staff to be kinda grumpy. It seems like they were never really happy, or showing a smile or a good mood to the hotel guest. They almost never said anything. Well at least to me.
One time they even thought i was stealing breakfast, while i was just looking to decide whether i would want to buy the breakfast that morning or not. Which made me decide to just go to a restaurant instead. Overall the staff spoke little English. At arrival I haven't received any help or explanation of the hotel procedures and facilities. I was pointed to the instructions in my room. The grumpy mood made me leave my stay kinda irritated.
I stayed in the single room on the ground floor, with shared badroom. The first night i slept really bad. Guests were making noise until 23:00 and early in the morning. The days after that i slept with ear plugs, but luckily from day 3 the hotel also got more quiet with not too many guests around. But it seems the ground floor room is not recommended as it is next to the reception and entrance. Unfortunately this was -not- advertised (i would have never booked it).
The room was clean, the bed was comfortable and it was nice to have a table and chair to be able to work on a laptop. The showers were hot and good.
Unfortunately they turned off the central heating a few times after 22:00, so with -15 outside it got kinda cold in my room....
It would have been nice if they offered free tea or coffee for the guests, but no.
Overall it is a good location if you need a bed in a clean room to be near by wherever you need to be in Friedrichshain, but don't except service and avoid the ground floor. All in all i think the ground floor room is overpriced. I rate it more like 20 to 25 euro. The big problem is the noise...
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