I had an awful experience with them. I had an issue with my booking and tried emailing them and they simply stopped replying to my emails. I tried calling on multiple occasions and the reception was not helpful at all. I left my phone number with the reception to have them call me back and no one called me. I am very displeased with their customer service. They were not accommodating or helpful in any way. Worst customer service I have ever experienced.
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- Also Known As:
- Castell Hotel Berlin