We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Do not ever stay at this hotel!!!” 1 of 5 stars
Review of Hotel Alte Feuerwache

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Hotel Alte Feuerwache to your Saves list
Hotel Alte Feuerwache
3.5 of 5 Hotel   |   Waldow Strasse 1, 13053 Berlin, Germany (Lichtenberg)   |  
Hotel amenities
Ranked #390 of 663 Hotels in Berlin
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Do not ever stay at this hotel!!!”
1 of 5 stars Reviewed July 24, 2010

I booked my trip a month ago and today, I emailed the hotel, as usual, to get the directions from the airport to hotel and for surprise, they are fully booked and transfered me to another hotel, where I should have a double room. I called the new hotel and instead of a double room, I have a single room. I am not very happy with that and for sure I do not recommend this hotel.

  • Stayed July 2010, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tal_shogol, Manager at Hotel Alte Feuerwache, responded to this review, April 14, 2011
Dear Guest,

I am really sorry for the inconvenience and I can understand your anger (I have also had to move hotels a few times in my life, due to similar circumstances). Unfortunately, a situation of overbooking can happen due to several reasons which cannot always be predicted by the hotels e.g. water damage in which a few rooms would than be blocked for use.

Furthermore, it is also not in the hotel's interest to become overbooked, since the hotel has then to carry extra costs, time waste and above all have unsatisfied guests.

I hope you will accept my apology.

I wish you all the best


Tal Shogol
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

46 reviews from our community

Traveler rating
    6
    23
    13
    2
    2
See reviews for
4
19
4
2
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
nederland
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 14, 2009

At first instance, an acceptable hotel, in a not very busy part of the town.
Not very close to the centre.
Not very clean in the chambers, stayed for 5 nights

Unfortunately i got conned by the hotel staff, I paid in cash but due to "circumstances" they where not able to print a receipt.
Not to big of a problem you would think.
BUT,.....

4 weeks later my creditcard gets allso charged for the total amount , because supposedly i left without paying !!
Hotel management very uncooperative and unfriendly
Very bad experience.

In Berlin there are plenty hotels, cheaper, cleaner, and closer the the centre

  • Stayed June 2009, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shogol, Empfangsleiter at Hotel Alte Feuerwache, responded to this review, January 27, 2010
with dismay that we read your opinion about our hotel. We are very sad that you have become so angry about our house. Please understand that we need to go at a financial loss caused to the bottom. The fact that these searches were unpleasant for you, we are very sorry. You´ve got your money back from us 100%, although the matter has not yet been fully clarified.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kilrea, United Kingdom
Top Contributor
63 reviews 63 reviews
57 hotel reviews
Reviews in 57 cities Reviews in 57 cities
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed June 19, 2009

I spent 4 nights at the hotel and would certainly recommend it. The hotel isn't in a central location but with Berlin's excellent public transport it is easy to get to. Get Tram M5 from Alexanderplatz to Freienwalder Strasse (approximately a 20 minute journey) and then a 2 minute walk down the street and you wil be at the hotel. If you arrive at Berlin Schoenefeld airport, the airport express train is a 20 minute or so journey to Alexanderplatz.

Our double room, which was of a reasonable size,was clean and indeed was cleaned each day. It contained a desk and a TV but no mini bar. The ensuite was also of sufficient size and clean. It had a shower but no bath.

Our room faced out onto the main street and thus there was some street noise from cars and trams but nothing too excessive

Breakfast was in the form of a buffet with a selection of cereals, fruit, cold meat, cheese, yogurts, juice, bread and tea or coffee. Scrambled and boiled eggs were also available each day. There is a restaurant in the hotel but we didn't use it. The hotel has a bar which was reasonably priced compared to some places in Berlin.

The staff in the hotel were very friendly and helpful. We paid £48 per room per night including breakfast and this was very good value for Berlin. Obviously you have to pay for public transport between the hotel and the centre of the city. For this I would recommend a Berlin Welcome card which covers public transport. For a city the size of Berlin it is likely that you will need to make use of the public transport systems in order to see the sites. Thus we found the Berlin Card very useful and good value for money.

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Va
Top Contributor
139 reviews 139 reviews
26 hotel reviews
Reviews in 53 cities Reviews in 53 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed December 15, 2008

Booked through europeandestinations.com. This was a very nice hotel with a good breakfast and clean rooms. It is right near a major street where you can reach the tram, but it is a 15-20 minute tram ride to the nearest metro, to then get to downtown Berlin. For those not wanting to stay in city center, this is a great alternative. It is in a nice quiet neighborhood.

  • Liked — Clean and good condition
  • Disliked — Distance from historic Berlin
  • Stayed November 2008, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid
Senior Contributor
42 reviews 42 reviews
42 hotel reviews
Reviews in 34 cities Reviews in 34 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 14, 2008

This hotel is small, but very beautiufl. Rooms are a little small, but are quite clean and comfortable. Buffet breakfast is very good. In 2 minutes you are in the tram stop (every 10 minutes) and in 15 minutes you reach Alexanderplatz, where you can go walking to some attractions or take the subway (not more than 30 minutes) to others

  • Stayed August 2007, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 2, 2008

We went for a very cheap break (flights only £40 return for 2) so was looking for a very cheap place to stay that wouldn't ruin our stay. This hotel did this and more. Only £26 per night for a double. Basic spec but very clean, and had TV, double glazed window with view of TV Tower, good heating, and very nice en suite. Didn't have breakfast, which was £8 extra, but ate at restaurant on last night and was much nicer than other local establishments. If you do stay here, don't eat nearby, eat at the hotel or go into town.

Hotel is quite far from town and aiport (Taxi from airport 33 euro) but is on main tram route, only about 15 min to town and quite regular, and runs up to 2am in week. If travelling cheap, get a 2 zone Berlin Welcome card (covers all travel and some museum discounts) get Airport Express train to Alexanderplatz, then get M5 tram from Alexanderplatz toward East Berlin and stop for hotel is FreienWalder Strasse.

Hotel is in quiet district, and according to map has park lakes very close (but didn't see). Staff helpfull. Reception manned until about 11pm but room key alows access.

Stayed February 2008
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newtownabbey, NI
1 review
4 of 5 stars Reviewed January 2, 2008

This Hotel is as described on the website. My mother and I visited in November 2007 for a 5 day trip and thoroughly enjoyed ourselves. The staff are very friendly and their English was very good, however it helped I spoke a little German as some colloquial phrases are not understood. It is not as central as described although there is a great Tram service running along the front of the hotel. This was not useful however when trying to get there from Schoenfeld Airport, taxi cost €40 and driver didn't seem to know where it was after looking at our print out of the address! Got there eventually! Food in the hotel was nice however was slightly overpriced and not a great portion, menu changes with season and there is a menu in English which you have to ask for. Great cocktail list and staff enjoy making them and recommending them!! If the food is not to your liking there is a great "Argentinian/Italian/Mexican" (not joking!) Restaurant 500m down the road, portions are huge and staff are lovely!
Breakfast in Hotel was lovely and you could stay as long as you liked and eat as much as you liked also! really set you up for the days sightseeing!
Rooms are very nice and clean,although the slanting ceilings could be a nuisance if you are tall! Decor is neutral which is good! Be warned - the lift only goes to third floor and there are stairs to fourth floor which isn't easy with a suitcase each!
Area is quiet even though tram runs until 3am you rarely hear it even with the window open. Pillows and bed were super comfy and at times I didn't want to get out of it!
Overall, great stay and would go back again without hesitation!

  • Liked — Old Fireman Outfit in Bar
  • Disliked — Location not central
  • Stayed November 2007
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Alte Feuerwache? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Alte Feuerwache

Address: Waldow Strasse 1, 13053 Berlin, Germany
Location: Germany > Berlin > Lichtenberg
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant
Hotel Style:
Ranked #390 of 663 Hotels in Berlin
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Alte Feuerwache 3.5*
Number of rooms: 47
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Despegar.com, Travelocity, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Hotel Alte Feuerwache reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Alte Feuerwache Berlin

Owners: What's your side of the story?

If you own or manage Hotel Alte Feuerwache, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.