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“Excellent and easy” 5 of 5 stars
Review of Novotel Berlin Am Tiergarten

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Novotel Berlin Am Tiergarten
4.0 of 5 Hotel   |   Strasse des 17 Juni 106-108, 10623 Berlin, Germany   |  
Hotel amenities
Ranked #55 of 663 Hotels in Berlin
Vihti, Finland
1 review
“Excellent and easy”
5 of 5 stars Reviewed April 18, 2013

We stayed for 4 nights: 2 adults and 2 small children. I have nothing but good things to say: the hotel was very welcoming to children, the staff was super helpful and nice, checking in was fast, the breakfast was awesome, the food in the hotel restaurant good and the service excellent.
The location is good, right next to a train station. We traveled a lot by train with strollers. Easy and fast. We also walked a lot, to some monuments and also to Classic Remise car museum. The zoo is really close aswell.
The room was spacious and really clean. We got a travel cot for our youngest child, that was great.
The hotel staff assisted on everything we asked, from directions to ordering us a taxi. A big thank you for making our vacation really feel like a vacation!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,075 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Nottingham, United Kingdom
Top Contributor
64 reviews 64 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 17, 2013

We stayed here in April 2013. The room was a good size and clean, & the hotel is 30-40 minute walk to the Brandenburg gates. Breakfast was good and staff welcoming, helpful and polite - especially the bar staff. The local railway station is opposite the hotel & with good access to the city's main railway station. A good range of restaurants within 5-10 minutes taxi ride or 20 minute walk. Only slight down side was the expensive and intermittent wifi in the hotel.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelTeam3649, Manager at Novotel Berlin Am Tiergarten, responded to this review, April 19, 2013
Dear valuable guest,

thank you for taking the time to share your experience in our Novotel Berlin Am Tiergarten.

I am very happy to hear that you had a pleasant stay with us. Thank you for the positive remarks on behalf of our team.

Please rest assured that we are working on solutions to improve our service in terms of the WiFi accessability.

I am looking forward to welcome you during your next stay in Berlin here.

Kind regards

Philip Ibrahim I Stellvertretender Hoteldirektor I Executive Assistant Manager I
Accor Hospitality Germany GmbH I Novotel Berlin Am Tiergarten I Strasse des 17. Juni 106 I 10623 Berlin|
Tel: +49 (0) 30 600 35 159 | Fax +49 (0) 30 600 35 666 | E-Mail H3649-AM@accor.com I
novotel.com l accorhotels.com l
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Top Contributor
401 reviews 401 reviews
42 hotel reviews
Reviews in 135 cities Reviews in 135 cities
619 helpful votes 619 helpful votes
4 of 5 stars Reviewed April 13, 2013

We stayed here 3 nights, and it was an excellent location for our holiday in Berlin, being right next to the tiergarten station, making sightseeing really easy as the trains were so frequent. We had a good sized room for the 3 of us and the room was very quiet. We room wasn't too warm, though I found the mattress on the bed a bit on the hard side so found it difficult to get comfy in bed, though I know that matresses are very much a personal preference to what they are like. Our 3 year old enjoyed the children's play area with the road mat and the toy blocks. It gave her somewhere to go to play which had more space than our room. She was well looked after and had a few little gifts at reception when we checked in. Breakfast was plentiful and very nice, and we enjoyed getting a table by the window and watching the world go by.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stroud
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 13, 2013

My weekend in Berlin was met by friendly welcoming staff. The hotel was perfectly situated for our needs. What a beautiful city. Shame other guests couldnt respect the hotel due to activating the fire alarm. A little issue to a most satisfying weekend

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
112 helpful votes 112 helpful votes
1 of 5 stars Reviewed April 8, 2013

Read a lot of the reviews about the hotel being centrally located, and there's a train station directly outside..... Well there is a train station, but the hotel is far from being centrally located......

Fastest check in I've ever had, couldn't complain with that. Arrived at the room, very spacious. But the mattress was very thin and lumpy, and two small very very hollow pillows. Had to call reception to get more.... Arrived within 15mins, very speedy.

I booked an executive room, and it came with a free mini bar..... However we stayed for three nights, and it wasn't restocked...... Ladies, if you want to do your hair, well there's no mirror with a socket you can use, utter nightmare getting ready. The hair dryer in the bathroom was useless.

Breakfast was ok, nothing special.

On our last day, we decided to pay for wifi and went to reception to pay. Was then told that with the,room we had, we get free wifi!!! Made a point in asking if we should of been told this at check in?

Also on our last night, we wanted to order a pay per view film..... Well it wouldn't work, so called down to reception, we i was told that everything looks good at their end, and there's nothing that can be done until the morning......'helps alot'.

I recommend a hotel near the Brandenburg Gate, all tourist attractions pretty much all around there.

Room Tip: Get a junior suite
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelTeam3649, Manager at Novotel Berlin Am Tiergarten, responded to this review, April 12, 2013
Dear Sir,

Thank you for taking the time to tell us about your experience at the Novotel Berlin am Tiergarten. I am sorry that your experience did not meet your expectations; please allow me to express my deepest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am sad, that we had no chance to discuss this direct here in Berlin, therefor for further questions and feedbacks I stay at your service. Please do not hesitat to contact me under 0049 30 600 35 159 or h3649-am@accor.com.

Sincerely,

Philip Ibrahim
Stellvertretender Hoteldirektor/Executive Assistant Manager
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Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 3, 2013 via mobile

The hotel is on a good position, quite near to the city center and well served by the S-bahn.
Rooms are nice, mine was very large, on a corner of the building. Unfortunately there are only 3 lifts and in peak hours you will wait a long time to go up and down: I often preferred stairs.
Breakfast is ok, but if you choose to have a dinner in the hotel be prepared to high prices (a bottle of water for 7.8 euro!), small portions and a very poor menu: you should have a walk outside the hotel, there are better options just around the corner...

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelTeam3649, Manager at Novotel Berlin Am Tiergarten, responded to this review, April 16, 2013
Dear valued guest,

Thank you very much for taking the time to write us about your experiences at the Novotel Berlin Am Tiergarten.

Your opinion is very important to us – it is one of our major chances to improve and optimize our services.

Please be assured that your remarks concerning our Food offer have our highest priority. With different seasonal variation we are sure to match our guests requests.

We are happy that you had a pleasant stay in general and will make sure that for all of your future visits to Berlin, we will hold our quality on the same high levels.

We would be very pleased to welcoming you again in our hotel soon.

With very best regards

Philip Ibrahim I Stellvertretender Hoteldirektor I Executive Assistant Manager I
Accor Hospitality Germany GmbH I Novotel Berlin Am Tiergarten I Strasse des 17. Juni 106 I 10623 Berlin|
Tel: +49 (0) 30 600 35 159 | Fax +49 (0) 30 600 35 666 | E-Mail H3649-AM@accor.com I
novotel.com l accorhotels.com l
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 3, 2013

We stayed at the Novotel Tiergatan right before New Years. Although we had to take frequent detours getting to and from the hotel because they were setting up for a celebration, the location was excellent and easy to get around by car. A subway station is also located right next to the hotel which is extremely convenient. Nightly rates were reasonable for a very good hotel which was clean and comfortable. The staff was pleasant and provided items we had forgotten. Our dog Jack was very welcome at the hotel which was a huge plus!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Berlin Am Tiergarten

Address: Strasse des 17 Juni 106-108, 10623 Berlin, Germany
Location: Germany > Berlin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in Berlin
#39 Business Hotel in Berlin
#45 Luxury Hotel in Berlin
#50 Romantic Hotel in Berlin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Berlin Am Tiergarten 4*
Number of rooms: 274
Official Description (provided by the hotel):
The new Novotel Berlin Am Tiergarten features a design concept for the future with bright colours, natural materials and ergonomic forms. This 4 star hotel is located between the Kurfurstendamm and the Brandenburg Gate with transport links to the main train station, the airports and the exhibition centre. 274 airconditioned rooms and 11 meeting rooms welcome business and leisure travellers from around the world. Enjoy the views over Berlin from the spa area or Mediterranean cuisine in our restaurant. ... more   less 
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Also Known As:
Novotel Berlin Am Tiergarten Hotel Berlin
Berlin Novotel

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