We booked 3 nights at the end of our European trip, choosing this hotel because of the proximity to the Tegel airport and the location of the hotel to the Kurfursterdamn area. Our room was fine, although the cleaning person did not check the closet because we found empty shoe boxes and trash in the bedside draws. We were told there was a problem with our last night reservation, but they could move us to an apt. It took us by surprise, since they told us the morning of our last night. We spent the morning packing and then had to put our bags in storage. We thought the apt was in the building then they said it was elsewhere. The apt had a heavy smoke smell and the refrigerator and cupboard contained food, like someone lived there. It was an uncomfortable feeling. They paid for the taxi and the staff was very nice and accommodating, but we felt like the other reviewer, we were picked because we were not German. All the staff seemed to know some English, especially after my husband spoke some German. In hindsight, we should not have agreed to move and asked them to honor our reservation.
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