When I arrived at this location to claim my reserved room, I had the bad surprise to see a very ancient building, got stuck in the very old style elevator and finally reached the first floor of the building (they own one floor only) where I was attributed a room, certainly quiet as requested, but with walls of windows covered wih decorative curtains only. No real curtain to prevent the light from flooding the room at 5:30 in the morning. When I asked to be able to change the hotel because it would be impossible for us to sleep in such conditions, they refused and requested to charge me for the full planned stay of 2 nights. I had to call booking.com to have it reduced to one night only. In the process, the discussion became quite angry between us, in particular with a very rude guy pretending to be one of the reception staff and who spoke only Russian! The manager was not available to discuss with me or the agency, he only answered by phone to the girl at the reception, and they spoke Russian again, so I could not catch the conversation, The reception girl explained me this was a pension, not an hotel, so apparently something closer to a guest house. Even with 3*, I hoped I had never entered this building, because the guy threatened me to call the police if I didn't pay and I could not escape because I had a heavy suitcase and was not sure I could operate the elevator. I finally got rid of them, but really stressed to start what should have been a very nice week.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity, Hotels.com, Odigeo, TripOnline SA and Agoda so you can book your Hotel-Pension Savoy near Kurfurstendamm reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.