At a glance:
Hotel's not bad and in a good position. Certainly, a few improvements could really boost all of its potential. In fact, if you're traveling with your partner or family., or have expectations for a tidy, glamorous place, I suggest you to look elsewhere. On the other hand, if you're traveling with friends, this place should offer you enough opportunities for fun. At a reasonable price.
Big Room, Pretty Good Breakfast, Good Location
No (Mastercard/Visa) Credit Card accepted, rooms looked tired, surrounding area wasn't much appealing/romantic at night, staff would benefit from better training
I've spent 2 nights at this hotel with my wife. Its position is good, being located next to stations of both the underground (U) and the city railway (S). With either kind of train you can easily reach city center (as well as major city train stations) in 10 to 20 minutes. Hotel is surrounded by several bars and clubs; hence I think the area is best suited for young people looking for fun, rather than for a family/romance trip.
Room we've stayed in (12) was big and comfortable, but somewhat tired and old looking (I'm especially talking about the furniture that you can see in my pictures). Hotel's been more than adequate for a couple of nights at a pretty good rate, though. Bathroom was also OK, even though we did not get a towel change during our stay. Not even for the single towel we did throw on floor on purpose (I'll soon get to service).
Breakfast in the morning is pretty good, with a reasonable selection of juices, yogurts, cookies, cereals, vegetables and other items (ham, cheese, cakes).
It's probably good to know that there's not a 24/7 reception service at this hotel. So that if you arrive late at night, you might not find someone awaiting for you. And, if you have a problem (IE your key doesn't work) you could face some not so pleasant situation. That's what happened to us on our first night. The key to our floor had some troubles opening the door, taking it about 6 turns or so before it could be opened. A scary experience. Luckily at a certain point we could get in.
At times we've also been disappointed by staff attitude. After reading other reviews here, the day before our arrival, I called the hotel to especially make sure that my CC could be accepted. I also asked whether we could check in early, since our train was arriving at 09am. "No problems" has been the answer to both questions, with a "hey, take it easy" attitude which was at halfway between being very assuring and somewhat arrogant. Of course, it hasn't been cool the following day, upon arrival, to be told that we needed to show up again an hour later in order to get our keys, because they weren't ready. Obviously the purpose of my call the day before was to avoid this kind of situation. But never mind. We changed our plans and got back at the hotel at the time we were told. We were now asked for the payment upfront. Ok, I said, no problems, and took my mastercard out. "We don't accept it", I'm told. And that I need to go get some cash from the ATM. Since I don't want to waste time, I ask if I can put down a 100€ deposit and pay the rest on the following day. I'm allowed to do this and I thank the person in charge, even, if, of course, I was expecting a bit more consistency with what we had agreed the day before at the phone. Also,while we were there to pick up the room keys, we saw the same staff member giving directions to the bathroom to another guest: "straight, left". "HEY, STRAIGHT, LEFT I SAID" annoyingly grunting. Pretty rude we thought. Wouldn't have been nice if it had happened to us.
We've been then also left down by staff on the day we left. In the morning we had been kindly allowed to leave our belongings at the hotel while we were visiting the city. I've informed the person in charge that we would've been there at 5pm to pick our stuff up and depart by train. So, a bit earlier than 5pm we showed up. Hotel main front door was shut with no one there. Ringing the door bell did bring no results also. So, after about 15 minutes of waiting in vain, we had to look for hotel telephone numbers and make a call to have someone opening us (this was during business hours, so we were starting to get anxious about reasons for no one being there). If we didn't have hotel number with us, this could've been a major problem for us, since we would've probably missed our train (or stuff).
All of these episodes made us think that probably some staff training could have improved our experience as customers a lot. You know, I'm referring to all those little details which do the difference. Just a smile instead of a grunt. Not big things, but those that can be appreciated on a pleasure trip.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.