This new InterCity hotel located adjacent to Berlin BHF (main railway station) is really in an exceptionally good location.
Room rates are OK - but, if having to pay for the self-service breakfast too, maybe the rate may not be so attractive, because breakfast is only just adequate. Perhaps, because the staff are all newly recruited, you can forgive the sloppy service (or lack of it) during breakfast. Tables are not cleared, thus adding to the congestion and disorder (sometimes) in the morning. Staff prefer to chat amongst themselves and totally ignore requests from their customers! Maybe a bit more training is needed in this area? It would be nice (at least) to be shown to a clean table.
Reception staff (although mechanically polite) fail to make the guest feel welcome. Definitely no smiles or "chit chat" from these receptionists. Unfortunately, their efficiency is also questionable - lots of mistakes on our bill - and even the simplest of compilations was not met with ease here. (I get the feeling that the reception staff were thrown in at the deep end and are just muddling through.)
The public areas are good and nicely decorated - very simplistic in style.
The restaurant is adequate with a fair menu for this grade of hotel, albeit a bit overpriced - but the service here is very friendly and efficient.
The bar staff too are friendly and efficient.
The rooms are good - style and décor is good. Beds are comfortable. Pillows are awful. One pillow per bed - so you have to request more pillows from reception.
The air-conditioning is a BIG, BIG problem at this hotel...
Although the air-con is working (it's quite noisy) it doesn't throw out much cool air. I can't imagine how anyone would be able to sleep at all here in the summer months, because I woke up on numerous occasions each night (5 nights) "sweating like a pig" in October. Windows, which can be opened very slightly, let in the noise from the railway station - so this is not an option. The company needs to sort this out because, if they don't, I can't see them having any repeat clients.
Bathrooms were very good. No bath - but a very good shower. Towels, on the other hand, were of poor quality and only the size of a very small bath towel - no bath sheets at this hotel! Toiletries were minimal - one "on the wall" bottle in the shower and one near the washbasin.
The lack of tea and coffee making facilities was a nuisance.
Hotel security was very good. Key-cards had to be used in the lift: (Swipe the key-card in the slot provided and punch in your floor number.)
Lifts were big and efficient - no waiting around for the lift.
The crowning glory of this hotel is that it gives you (on arrival) a transport ticket for use in Berlin - Zones A, B & C. This is a definite positive for tourists - although maybe not so attractive for business travellers (?)
Maybe, because the hotel is so new, there are some teething problems - but the company needs to iron these out as soon as possible.
All in all, there are many positives for this hotel - but the air-con problems over-ride these positives and, until they are sorted out, I would (sadly) not recommend staying here.
- Official Description (provided by the hotel):
- In October 2013, we have opened our biggest InterCityHotel right in the middle of the pulsating metropolis Berlin, set directly at the main station. Within spitting distance, you can find some excitement here in the beautiful city centre with its important sights like the Federal Chancellery, the Reichstag, the Brandenburg Gate, the shopping centre Friedrichstrasse or the legendary Ku'damm. From the centrally located InterCityHotel Berlin Hauptbahnhof, you find the best connections to all forms of local public transport within walking distance. Therefore, you can reach all of the interesting parts and sights of the city in no time by using your FreeCityTicket, as a special service of the hotel for every guest, included in the price of the room. Regardless of whether you are in the city on business or for pleasure, you will immediately feel at home in one of our 412 delightfully furnished rooms with their modern colour concept. All the rooms are designed in warm brown and beige tones and topped off with stylish accents in terra cotta. Why not start the new day with a great range of delicious breakfast treats available from our sumptuous breakfast buffet. For the remaining meals you will certainly find something tasty in our restaurant or Bistro Lounge. It is our utmost pleasure to welcome all our guests in a warm and friendly manner, as with pleasure we strive to create a superb experience to all our clients visiting Berlin. For all InterCityHotels concerned the usage of the WLAN is free of charge up to 256 KB/s. ... more less
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