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The Ritz-Carlton, Berlin: Traveler Reviews

5.0 of 5
Potsdamer Platz 3, 10785 Berlin, Germany
Hotel amenities
The Ritz-Carlton, Berlin
Ranked #6 of 660 hotels in Berlin
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909 reviews from our community

Traveler rating
    714
    139
    39
    11
    6
See reviews for
Families
115
 
Couples
373
 
Solo
78
 
Business
188
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Luxurious hotel with outstanding customer service”
5 of 5 stars Reviewed November 13, 2012

This hotel is not only conveniently located to all of Berlin's main tourists spots, it also has the best customer service I have experienced. The staff could not have been more helpful and we were particular delighted with the birthday surprise for my boyfriend. The opulent decor and furnishings really make it a feel like a luxurious break in this interesting city.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ellbee84 about The Ritz-Carlton, Berlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
“Excellent!”
5 of 5 stars Reviewed November 10, 2012 via mobile

The hotel is very well located, the food is excellent and the service exceptional. I would definitely stay there for my next visit to Berlin. I even saw JLo who was staying there during her tour in Germany...

Stayed October 2012, traveled on business
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Ask Anthony T about The Ritz-Carlton, Berlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novato, CA
Senior Contributor
48 reviews 48 reviews
39 hotel reviews
Reviews in 39 cities Reviews in 39 cities
127 helpful votes 127 helpful votes
“Excellent choice”
5 of 5 stars Reviewed November 8, 2012

So glad we chose the Ritz Carlton in Berlin. Beautiful hotel, top notch service, wonderful breakfast, and a perfect location. We were able to cover all of Berlin from here....easy walking distance to many sites, a Metro station right across the street, and a Hop-on-hop-off bus station too. When we arrived we were whisked through a security check as an Arab-Euro conference was just wrapping up. Justin Bieber had also just checked out so the place was all "abuzz". Still it went very smoothly, the security was down by that evening, and we loved our 3 nights in Berlin.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Paul14 about The Ritz-Carlton, Berlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
“Not what I expected from the Ritz Carlton”
2 of 5 stars Reviewed November 6, 2012

Lovely bedroom, nice bathroom, comfortable bed and great location. But then that's table stakes for a 5 star luxury hotel. Where they fell down was on the extras - which should not happen for this level of service.

What you don't expect is for your wifi not to work, and when you report it, for it not to be fixed instantly, nor the next day. If you're travelling for pleasure, this might not be a big deal, but when you're travelling for business, and your wife is in hospital at home, it is. It's even more irritating when you (not the hotel concierge, you the guest) have to spend 25 minutes on the phone to the hotel's internet provider, only for the line to go dead during a particularly long hold period. The hotel's solution? Rather rudely to leave the LAN cable out for me, as if I were an idiot. Strangely, my iPhone doesn't have a LAN port. Just to add salt into the wound, they charge for WiFi usage - which is again, a basic expectation of a business traveller. To be fair however, they did not charge me.

Furthermore, you'd expect the minibar to be appropriately stocked - it's nice to have a cool beer at the end of a long journey, but there were none in evidence. The fact that the missing drinks were subsequently charged to me (but instantly removed when I pointed it out) shows that the housekeeping hadn't even checked this when readying the room.

Breakfast - the standard breakfast option costs 35 Euros. OK they're the Ritz-Carlton, so 25, I'd accept. 35 is just insulting for what effectively would be some bacon and some eggs.

Finally, checking out - it took 3 attempts to get the bill right. Pretty basic.

All in all, they need to up the service to live up to the expectation they set. Maybe I got them on a bad series of days - I'd try it again, but it would have to be a lot better.

Room Tip: Get one with WiFi that works!
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  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Alex311276 about The Ritz-Carlton, Berlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kent
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“luxury”
5 of 5 stars Reviewed November 4, 2012

Stayed at the Ritz Carlton Berlin for 3 nights in October. From the first time of entry until our departure the whole experience was 5 star plus. The room was huge with a fab bathroom and a massive luxury bed, well decorated, very clean and quiet. The staff very helpfull and polite at all times. The pool and sauna area was also very clean and a pleasure to use. The position of the hotel could not be better as a base for exploring Berlin. All the sights are close buy with no need to use local transport, and the resturants, cinema, theatre, casino, nightclub are a five minute walk. We got a train and underground from just outside the airport, a 45 min journey to the door step of the hotel which cost 3.20 euro each. If you wish to visit the Reichstag you will need to apply on line before your vist Berlin, its free and very interesting I wish UK hotel managment would go to this hotel to see how its done and the correct way to treat guests.

Room Tip: Stayed in room 719 which was very quiet
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask jackson074 about The Ritz-Carlton, Berlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about The Ritz-Carlton, Berlin

Also Known As:
The Ritz-Carlton, Berlin Hotel
The Ritz-Carlton, Berlin Hotel Berlin
Ritz Berlin
Ritz-Carlton Berlin
Berlin Ritz Carlton
Berlin Ritz-Carlton
Berlin Ritz
Ritz Carlton Berlin
Address: Potsdamer Platz 3, 10785 Berlin, Germany
Region: Germany > Berlin
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Berlin
#3 Business Hotels in Berlin
#5 Luxury Hotels in Berlin
#7 Romantic Hotels in Berlin
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Located in the heart of Berlin, on prestigious Potsdamer Platz, within walking distance to the Sony Center, renowned shopping galleries, the Brandenburg Gate, the Diplomatic and Government District and the heart of cultural Berlin. ... more   less 
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