The hotel is very well located, the food is excellent and the service exceptional. I would definitely stay there for my next visit to Berlin. I even saw JLo who was staying there during her tour in Germany...

So glad we chose the Ritz Carlton in Berlin. Beautiful hotel, top notch service, wonderful breakfast, and a perfect location. We were able to cover all of Berlin from here....easy walking distance to many sites, a Metro station right across the street, and a Hop-on-hop-off bus station too. When we arrived we were whisked through a security check as an Arab-Euro conference was just wrapping up. Justin Bieber had also just checked out so the place was all "abuzz". Still it went very smoothly, the security was down by that evening, and we loved our 3 nights in Berlin.

Lovely bedroom, nice bathroom, comfortable bed and great location. But then that's table stakes for a 5 star luxury hotel. Where they fell down was on the extras - which should not happen for this level of service.

What you don't expect is for your wifi not to work, and when you report it, for it not to be fixed instantly, nor the next day. If you're travelling for pleasure, this might not be a big deal, but when you're travelling for business, and your wife is in hospital at home, it is. It's even more irritating when you (not the hotel concierge, you the guest) have to spend 25 minutes on the phone to the hotel's internet provider, only for the line to go dead during a particularly long hold period. The hotel's solution? Rather rudely to leave the LAN cable out for me, as if I were an idiot. Strangely, my iPhone doesn't have a LAN port. Just to add salt into the wound, they charge for WiFi usage - which is again, a basic expectation of a business traveller. To be fair however, they did not charge me.

Furthermore, you'd expect the minibar to be appropriately stocked - it's nice to have a cool beer at the end of a long journey, but there were none in evidence. The fact that the missing drinks were subsequently charged to me (but instantly removed when I pointed it out) shows that the housekeeping hadn't even checked this when readying the room.

Breakfast - the standard breakfast option costs 35 Euros. OK they're the Ritz-Carlton, so 25, I'd accept. 35 is just insulting for what effectively would be some bacon and some eggs.

Finally, checking out - it took 3 attempts to get the bill right. Pretty basic.

All in all, they need to up the service to live up to the expectation they set. Maybe I got them on a bad series of days - I'd try it again, but it would have to be a lot better.

Stayed at the Ritz Carlton Berlin for 3 nights in October. From the first time of entry until our departure the whole experience was 5 star plus. The room was huge with a fab bathroom and a massive luxury bed, well decorated, very clean and quiet. The staff very helpfull and polite at all times. The pool and sauna area was also very clean and a pleasure to use. The position of the hotel could not be better as a base for exploring Berlin. All the sights are close buy with no need to use local transport, and the resturants, cinema, theatre, casino, nightclub are a five minute walk. We got a train and underground from just outside the airport, a 45 min journey to the door step of the hotel which cost 3.20 euro each. If you wish to visit the Reichstag you will need to apply on line before your vist Berlin, its free and very interesting I wish UK hotel managment would go to this hotel to see how its done and the correct way to treat guests.