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“Excellent staff and service” 4 of 5 stars
Review of Swissotel Berlin

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Swissotel Berlin
5.0 of 5 Hotel   |   Augsburger Strasse 44 | Am Kurfürstendamm, 10789 Berlin, Germany   |  
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Ranked #29 of 663 Hotels in Berlin
GreenLeadersPlatinum level
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent staff and service”
4 of 5 stars Reviewed October 7, 2013

The staff at this hotel are top class. Super-friendly, helpful, and available. The hotel is comfortable, quiet and well located. Business facilities were very good too. Wouldn't hesitate to stay again.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelBerlin, Director of Sales at Swissotel Berlin, responded to this review, October 9, 2013
Dear Robert W
thank you for taking your time to review your visit with us and the nice description about our property. We hope to see you again soon.
Best regards,
Your Swissotel Berlin Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,702 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Asker, Norway
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 7, 2013

Stayed here for two nights, clean and good hotel. Asked for a view of Kur'damm and it was great! Didn't hear any noice from the streets. The beds are weird, really hard and forms to your body - didn't sleep all that good in them. Breakfast was exellent! Good location.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 29, 2013 via mobile

Been here half a dozen times, I guess. Always clean, easy and efficient. Location on Ku'damm is handy with u-bahn right around the corner. Rooms are spacious and light but maybe a touch office-like for some tastes though. Breakfast is good with a wide ranging buffet.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arcadia
1 review
5 of 5 stars Reviewed September 27, 2013

This hotel provided excellent service. The staffs were very attentive and helpful. I had problems with my credit card while shopping in Berlin, they help contacted the bank with their phone and make sure I got all the helps I needed. The rooms are great, very clean and beautiful design. We got the room with a street view which was excellent to have. Definitely recommending this hotel.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delray Beach, FL
Top Contributor
149 reviews 149 reviews
28 hotel reviews
Reviews in 44 cities Reviews in 44 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed September 24, 2013

This is a nice hotel in the west part of Berlin. It is across the city from the historical landmarks but is in a very nice shopping and dining area. Berlin is easy to get around so that is not a problem. We would stay here again.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Geneva, Switzerland
Top Contributor
222 reviews 222 reviews
58 hotel reviews
Reviews in 81 cities Reviews in 81 cities
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed September 19, 2013

Maybe it was not our lucky day, we arrived on 14 September at 1 pm, and we were told that our room is not ready yet until 3 pm, but she can keep the luggage for us. So we decided to use our time by going on a city tour. We came back around 5 pm, we were received by an enthusiastic young man, who told us that our luggage was already in our room 1019 and showed us how to use the elevator. Neither the earlier receptionist nor the latter gave us a briefing on what is included in the package. We got to our tiny room, called the reception and ask regarding internet and was told that we have to pay 12.50Euro per day..I insisted that this was in the package and he said no! So we read our printed reservation, and indeed it did say unlimited internet connection and free drinks in the bar (entitlements of a normal Swissotel member, my husband is a member). We went down to the Reception to find another man, and he did confirm that the internet and bar was included. Anyway, the room is very small and crowded, a strange partition between the entrance and the bed..there was a long study table, a tv set on a very low table, makes it really hard to watch TV if you want to! The bathroom is ok, modern, big enough for a
couple. If you have two luggage, you will have to find a way to stretch them in a small room! A nespresso machine is provided, but not a kettle to make tea! We stayed for 3 nights, and one evening we ordered tea, and after 30 minutes, and another 30 minutes it never came!We did not enjoy their pillow menu, as we are use to slightly harder pillows..the concierge though was very friendly and helpful. Location is very good, although a bit noisy if your room is facing the main road.

Room Tip: The rooms on the main road is quite noisy, no particular view, but the rooms on court side is quiete...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelBerlin, Front Office Manager at Swissotel Berlin, responded to this review, October 1, 2013
Dear Adelaida Gigi,
Thank your for taking the time and sharing the comments about your stay with us.
I am very sorry to hear, that you unfortunately did not completely enjoyed your stay with us and that we failed to inform you accurate about your reserved room type package.
We certainly take all your comments very serious and they help us to improve our service in the future.
I hope, that we receive another chance to provide you with our regular high service qualities.
Thank you also for your kind comments about our concierge team.
We are looking forward to welcome you again in the future.

Kind regards
Kai Salzwedel, Front Office Manager
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Austin, Texas
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 18, 2013

If you are looking for a hotel with convenient access to city transportation, shopping, and the zoo, this is a good place. I stayed here for 4 nights. The service was exceptional (friendly, prompt). The rooms were well done and comfortable. Overall, I would say your typical "nicer" hotel. I actually found it on a reduced price travel web site 2 months in advance which made the price quite a good value as well.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelBerlin, Director of Sales at Swissotel Berlin, responded to this review, September 23, 2013
Dear bwilliamr,
thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay with us and hope that you will come back soon.
Best wishes from Kurfuerstendamm,
Your Swissôtel Berlin Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Berlin

Address: Augsburger Strasse 44 | Am Kurfürstendamm, 10789 Berlin, Germany
Phone Number:
Location: Germany > Berlin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Berlin
#7 Family Hotel in Berlin
#23 Business Hotel in Berlin
#25 Luxury Hotel in Berlin
#31 Romantic Hotel in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel Berlin 5*
Number of rooms: 316
Official Description (provided by the hotel):
Swissotel Berlin is located at legendary Kurfurstendamm in the heart of city center west! Upon entering the modern, light-flooded lobby you will immediately sense the tranquility. The contemporary design, as unobtrusive as the friendly service promises a pleasant and relaxing visit. Guests appreciate the convenience of free wireless LAN, DSL Internet connection, as well as the Nespresso coffee maker in all of the hotel's 316 rooms. ... more   less 
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Also Known As:
Swissotel Berlin Hotel Berlin
Swissotel Hotel Berlin
Berlin Swissotel Hotel

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