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“Loved the Swissotel” 5 of 5 stars
Review of Swissotel Berlin

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Swissotel Berlin
5.0 of 5 Hotel   |   Augsburger Strasse 44 | Am Kurfürstendamm, 10789 Berlin, Germany (Charlottenburg)   |  
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Hotel amenities
Special Offer
Let us buy you breakfast!
Ranked #30 of 666 Hotels in Berlin
Certificate of Excellence
GreenLeadersPlatinum level
North West England
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
“Loved the Swissotel”
5 of 5 stars Reviewed November 11, 2012

We stayed at the Berlin Swissotel 4 nights. From arrival to departure it was great - I never had a welcome at reception quite like this and we even got a brief guided tour of the foyer. Your swipe your room card in the lift and it tells the lift which floor you need - no need to press a button! There a rather long walk from lift to room though. I had high hopes that the bathroom would have a dimmer light switch like the Swissotel in London had but alas it did not but the room did have a night light -very clever. The beds were those hard foam things that have no give and which I usually associate with french hotels (!) however it turned out to be very comfy and my mother found she woke up without her usual aches and pains so must be good! You can ask for a topper but it is only thin. The bed linens are lovely too. The bathroom had a bath and a separate shower and was spotlessly clean. The room has an easy chair and foot stool and work desk, Nespresso machine and I asked for a kettle as a tea drinker which was delivered no problem. The turn down service is request only and oddly only one bed got done = we only asked once really to see what chocolate treat they leave - Toblerone not my favourite so no great loss! Breakfast - well this has to be one of the best I have had in a hotel. I loved it - the choice was fabulous everything was topped up, beautifully presented and delicious. I recommend the freshly squeezed orange juice and the almond pastry twists which are TDF! It was busy on the Saturday but the other days it was better, especially weekdays. We also asked for window seats and were taken round the corner and we found it calmer and quieter round there. My mother has to have gluten free food and GF bread was on the menu we just asked the waitress and it was brought ready toasted too. They also have lacto free and I think soya milk and diabetic jam - very impressed! The only thing missing off the breakfast menu (if I have to be picky and compared to my usual Berlin hotel (Otto)) was some Prosecco/Sekt that would have been the icing on the cake! The only thing I could pick fault with was that you could hear heavy footed people stomping around upstairs in the room sometimes but that is the only thing, everything else with this hotel is perfect. There are 2 computers for guests to use behind the Concierge desk - had I known I could have left my notebook at home as I was able to keep up with all my emails from the hotel pcs. WiFi is free in the lobby area but not in your room.
The hotel is well located on Ku'dam - it is above C&A dept store - so it is heaven for a shopper like me. U-Bahn and buses are all nearby so getting around the city is easy. We popped down into the U-Bahn for our day tickets but we used the bus more so we could see the city.
For eating out we now always visit Ars Vini 1, 2 or now 3 for a Swiss fondue, (we prefer 1 or 2 though as the new 3 has terribly hard wooden seats and rough wooden tables don't wear anything delicate that could catch!) and we always go to Moon Thai on Knesebeck Str for Thai.
I'd love to stay again at Swissotel - I got a good deal with Travel Republic when Hotel Otto was unusually expensive. Highly recommended.

Room Tip: Get a room near the lift if you don't want to walk miles. The milk for coffee is in the mini ba...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
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English first
Moscow, Russia
Level Contributor
40 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed November 10, 2012

pristine, impeccable quality, friendly staff, but very small gym, some staff does not speak very good english, ok breakfast. Great location! Although it probably fits the criteria for a five-star, but in essence - it's 4+

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed November 8, 2012

We stayed at the hotel for 3 nights as we got a good deal through one of the online travel companies.

Agree the breakfasts, staff and quality of rooms were excellent and the housekeeping standards are very high & their staff should be congratulated.

Our only disappointment was that the concierge was not up to date with information and provided us with inaccurate answers to 2 queries. The most surprising thing he appeared to be unaware of was that the Berlin Welcome Card covered travel by the regional railway to Schonefeld Airport and insisted the card could only be used on U & S Bahn & buses and trams.

I am pleased to say we found the correct answer on the TA Berlin Forum! Thank you.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed November 8, 2012

I stayed at the Swissotel for 5 nights for business. Service was excellent - very friendly staff, always smiling. They didn't look like models though (ref a previous reviewer)! Would have given it 5 stars, but food didn't quite warrant that. Food was nice, but not "excellent".

Comfortable room, bath and shower, plenty of space. Windows that open, which is a rare treat. I love having a coffee machine in the room....

KuDamm isnt my favourite part of town, but it's great to be so close to the Tiergarten and transport in Berlin is fantastic.

I paid £600 for 5 nights (without breakfast), which i think is excellent for a city centre hotel.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rome, Italy
Level Contributor
94 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed November 7, 2012

This is a good 5* hotel, but it has a few things that can be improved.

Firstly, internet (wifi) charges are quite high and you would nowadays expect free wifi throughout the hotel, including rooms. Installation of wifi may be a once-off high cost, but for a hotel with such a high through-put that should not result in such high charges (more than 10 Euro per day).

Secondly, even though it is a very good luxury hotel with good service and quality, it is just missing some charm. It is a typical business hotel and feels like that. Also the room decorations could do with some more charm. Especially having a room with view on the inner courtyard doesn't really help. Finally, the breakfast could be a bit more bit varied as it seems to offer the same selection every day (the breakfast itself is very good though and has a good selection).

Some plus points: easy to reach (5 minutes walk from Zoologischer Garten station, which can be reached directly from Tegel airport with express bus X9); good value for money; good and clean gym; good breakfast; very comfortable, quiet, rooms.

Overall, we could consider staying here again though, especially if we can get a room for a very good rate again.

Room Tip: Ask for a room on a higher floor with an outside view (not on inner courtyard).
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridgeshire
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed November 7, 2012

To be totally honest there is nothing we could even vaguely find fault with at this hotel. The rooms were great, with both bath & shower cubicle, posh inroom coffee, comfy bed & pillows & much more. The staff were friendly and helpful & even gave us a mini tour when we checked in. The breakfasts in the morning were great and had a great choice. I'd definately recommend staying at Swissotel in Berlin its a winner!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 6, 2012

Spent several nights in this hotel which is centrally located. It's about four floors up from street level which kept the noise down. It has a 1970s - 1980s feel to it, and the bar area is a bit soulless, so if you are looking for something funky and modern it will not be for you. But it is clean, the rooms a good size, breakfast was excellent, and the quality of the staff really made our stay. Fluent English, friendly, very helpful at all times. would stay there again in a heartbeat.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Swissotel Berlin

Address: Augsburger Strasse 44 | Am Kurfürstendamm, 10789 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Berlin
#17 Business Hotel in Berlin
#20 Family Hotel in Berlin
#27 Luxury Hotel in Berlin
#32 Romantic Hotel in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel Berlin 5*
Number of rooms: 316
Official Description (provided by the hotel):
Swissotel Berlin is located at legendary Kurfurstendamm in the heart of city center west! Upon entering the modern, light-flooded lobby you will immediately sense the tranquility. The contemporary design, as unobtrusive as the friendly service promises a pleasant and relaxing visit. Guests appreciate the convenience of free wireless LAN, DSL Internet connection, as well as the Nespresso coffee maker in all of the hotel's 316 rooms. ... more   less 
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Also Known As:
Swissotel Berlin Hotel Berlin
Swissotel Hotel Berlin
Berlin Swissotel Hotel

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