We stayed at the Berlin Swissotel 4 nights. From arrival to departure it was great - I never had a welcome at reception quite like this and we even got a brief guided tour of the foyer. Your swipe your room card in the lift and it tells the lift which floor you need - no need to press a button! There a rather long walk from lift to room though. I had high hopes that the bathroom would have a dimmer light switch like the Swissotel in London had but alas it did not but the room did have a night light -very clever. The beds were those hard foam things that have no give and which I usually associate with french hotels (!) however it turned out to be very comfy and my mother found she woke up without her usual aches and pains so must be good! You can ask for a topper but it is only thin. The bed linens are lovely too. The bathroom had a bath and a separate shower and was spotlessly clean. The room has an easy chair and foot stool and work desk, Nespresso machine and I asked for a kettle as a tea drinker which was delivered no problem. The turn down service is request only and oddly only one bed got done = we only asked once really to see what chocolate treat they leave - Toblerone not my favourite so no great loss! Breakfast - well this has to be one of the best I have had in a hotel. I loved it - the choice was fabulous everything was topped up, beautifully presented and delicious. I recommend the freshly squeezed orange juice and the almond pastry twists which are TDF! It was busy on the Saturday but the other days it was better, especially weekdays. We also asked for window seats and were taken round the corner and we found it calmer and quieter round there. My mother has to have gluten free food and GF bread was on the menu we just asked the waitress and it was brought ready toasted too. They also have lacto free and I think soya milk and diabetic jam - very impressed! The only thing missing off the breakfast menu (if I have to be picky and compared to my usual Berlin hotel (Otto)) was some Prosecco/Sekt that would have been the icing on the cake! The only thing I could pick fault with was that you could hear heavy footed people stomping around upstairs in the room sometimes but that is the only thing, everything else with this hotel is perfect. There are 2 computers for guests to use behind the Concierge desk - had I known I could have left my notebook at home as I was able to keep up with all my emails from the hotel pcs. WiFi is free in the lobby area but not in your room.
The hotel is well located on Ku'dam - it is above C&A dept store - so it is heaven for a shopper like me. U-Bahn and buses are all nearby so getting around the city is easy. We popped down into the U-Bahn for our day tickets but we used the bus more so we could see the city.
For eating out we now always visit Ars Vini 1, 2 or now 3 for a Swiss fondue, (we prefer 1 or 2 though as the new 3 has terribly hard wooden seats and rough wooden tables don't wear anything delicate that could catch!) and we always go to Moon Thai on Knesebeck Str for Thai.
I'd love to stay again at Swissotel - I got a good deal with Travel Republic when Hotel Otto was unusually expensive. Highly recommended.