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“A wonderful hotel, great friendly service.” 5 of 5 stars
Review of The Mandala Hotel

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The Mandala Hotel
5.0 of 5 Hotel   |   Potsdamer Strasse 3, 10785 Berlin, Germany (Formerly Madison Potsdamer Platz) (Charlottenburg)   |  
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Hotel amenities
Ranked #18 of 666 Hotels in Berlin
GreenLeadersPlatinum level
Leatherhead, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“A wonderful hotel, great friendly service.”
5 of 5 stars Reviewed November 5, 2012

My husband and I stayed at the Mandala Hotel for our recent trip to Berlin. We are food lovers and stay in hotels for the odd night of luxury fairly regularly. Its right in the centre of Berlin, in the modern part of town, and we we able to walk from the hotel during the day and just jump in a cheap cab or train in the evening.
We arrived at about 10pm and went for a drink in the bar. The cocktails were fantastic, and the bar tender helped us out with some recommendations about where to visit for nightlife. He had listened carefully to our taste because all the recommendations worked out brilliantly throughout the whole weekend.
Breakfast was superb, it's available until midday on the weekend, which was highly civilised! The quality and choice of food was really good, and the service was friendly, understated and efficient - by the 3rd breakfast, the waitress knew our order!
Our room was large and modern, and exceptionally clean. There is a sound system in the room and as a nice touch they provide some CDs for you to listen to. Also each room has a small kitchen area, which is a nice bonus whe it comes to making tea, or pouring a glass of wine.
All the staff we met were very friendly, bi lingual, and happy to serve.
A truly enjoyable stay.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,053 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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English first
Muenster, Germany
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed November 5, 2012

Wow. Here's a place that is in a killer location AND still feels the need to pay attention to details.

We chose the Mandala because we tried to combine two conflicting ideas of "the perfect weekend vacation". My partner wanted to spend a leisurely wellness weekend while I preferred big city amenities. The Mandala offers both. From its lobby at Potsdamer Platz it's only a hop to musical theaters, restaurants and cinemas. At the same time there is the luxurious ONO Spa on the 11th floor with sweeping vistas of the city (there's even a foot reflexology path around the terrace to enjoy them) and a peaceful, serene and soothing setting (awesome rainforest showers in black tiles).

We did not check breakfast. The price (approx. 28 Euros) is forbidding, especially since there are several amazing breakfast places in Berlin that cost only a fraction.

The room we had was facing the Sony Center and it's noisy street, but windows are absolutely sound-proof. The only drawback because of this is that the air-con constantly filters and regulates airflow. That means air quality is - what do you expect in the middle of Berlin? - not pristine and can be stuffy. Windows can be tilted, though, to improve it (at the cost of increased noise from Potsdamer Platz).

The suite itself was spacious and well kept. Beds are good quality. High speed WLAN internet is free of charge. We had a walk-in wardrobe. Use of bathrobes for the sauna is included.

Don't miss sunset or at least the night lights from the ONO lounge on the 11th floor (bring a bottle of wine and don't tell anyone ;-).

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Mateo
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 5, 2012

We purchased a package which included Mercedes S Class pickup/return to the airport, management suite, breakfast and a hotel credit. Best vacation purchase ever!
Boutique upscale hotel with a very professional staff. Warm greeting, spacious room with balcony, perfect location (easy walk to most major attractions and there is a shopping center behind the hotel where you can purchase snacks, drinks etc). Breakfast is amazing. You can also order waffles and cook to order eggs. Had a couple of great meals at the Qiu lounge (warning... food takes a while so enjoy the view with a glass of wine). Big bonus for me was free use of their laundry rooms (think they are located on the 6th, 8th and 9th floors).
Very comfortable beds. Highly recommended. Try to keep me away if we return to Berlin.

Room Tip: Don't take one near the laundry rooms.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sunnyvale, California
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed November 2, 2012

We loved staying at the Mandala. It's location, across the street from the Sony Cener, is very convenient to the Ubahn, shopping, restaurants, museums, and concerts. Robert gave us a complimentary upgrade when we requesed a stall shower, and the room was spacious, bright, clean, and tastefully decorated. Internet is free, our included breakfast buffet in a lovely dining room was excellent, and the service superb. Although not spoiling our five-star rating, the TV needed updating(though worked well), and a magazine rack that had seen better days.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed November 1, 2012

Mandala is an on going surprise starting from the warm welcome from the reception staff with so nice hot towel ending up to the superior spa services.
I spent only a weekend there which was so amazing I wished I could have stayed longer.
Breakfast is served in a cozy room with so relaxing sound of running water. Quality and service is just fantastic. The restaurant is also really good offering a great array of canapé which are not always easy to find with great price per value. My room was a city studio on the 6th floor: big, comfortable. Spa is located on top floor with stunning view of Berlin. It has a couple of saunas, outside special feet path, rooms for treatments, solarium. Warmly recommend a new relaxation therapy: it lasts 25 minutes and it's held in a special little room completely blu. The target is switching off the brain by special sounds set on Alfa waves which facilitate full relax.
I also found delicious the green tea and ginger tea with some little snakes such as coconut cubes, dry apricots, nuts, ginger. There is a spa lounge and a silence area where you can taste water with lemon, with mint, with ginger.
Overall fantastic experience with great value for money.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
69 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed November 1, 2012

We stayed for 2 nights at the Mandala Hotel next to the Postdamer Platz. We enjoyed a suite that was quiet, overlooking the back street and the restaurant veranda. 2 bathrooms in the suite: perfect! Breakfast was really great, with renewed food in a buffet style, but nothing that looks overwhelming as the ususal buffets. Service and attention to customers by hotel staff was outstanding. We strongly recommend this place! Would definitely be back there if prices allow.

Room Tip: rooms overlooking backyard = quietness!
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paris
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 31, 2012

Right in the busy and modern center of the city, very-well connected, this hotel is totally unexpected. Very elegant, tiny with spacious room, young but professional staff at the reception, the spa and the restaurant. We had 3 great nights with our 2 teenagers there.
I never waited so little for my cup of tea, which i appreciated very much!

Room Tip: The rooms on the garden are very nice with large balconies and windows.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mandala Hotel

Address: Potsdamer Strasse 3, 10785 Berlin, Germany (Formerly Madison Potsdamer Platz)
Phone Number:
Location: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #18 of 666 Hotels in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Mandala Hotel 5*
Number of rooms: 158
Official Description (provided by the hotel):
Welcome to THE MANDALA HOTEL - the only privately managed 5 Star superior hotel in the heart of the city. This is where your perfect Berlin stay begins. In the centre of the city only a few walking minutes away from famous sights like the Brandenburg Gate or Reichstag, situated at Potsdamer Platz, this design hotel provides harmonic experiences for the senses. THE MANDALA HOTEL features the most spacious rooms in Berlin, the 2 Michelin star restaurant FACIL, premium ONO Spa as well as the QIU Restaurant & Bar and modern meeting rooms. All 158 studios and suites are equipped with highest quality materials and offer a perfect home away from home combined with individual service. The FACIL restaurant provides a refreshing combination of light, elegant fare in an avant-garde atmosphere of pure luxury, located on the inner courtyard of THE MANDALA HOTEL. The architectural design is as exceptional as the cuisine itself: a green oasis surrounded by bamboo and water fountains provides a year-round view of the stars for gourmet dining under an unclouded sky. Chef de cuisine is Michael Kempf - his style of cooking is modern and creative using exclusively fresh and mostly local products. A word of holistic well-being and inner peace high above Berlin can be found at the premium ONO Spa. In a 600m² space overlooking the city of Berlin, the ONO Spa is geared towards individuals with busy and active lifestyles who place a premium on individualism and privacy and want to attain the maximum relaxation and fitness in the shortest amount of time possible. Choose from numerous massages and treatments and enjoy long-lasting relaxation and energy. A stay at THE MANDALA HOTEL offers numerous harmonic experiences for the senses to provide you with the energy you need during your Berlin stay. ... more   less 
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