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“Rude rude rude” 1 of 5 stars
Review of Cityhotel Am Gendarmenmarkt

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Cityhotel Am Gendarmenmarkt
4.0 of 5 Hotel   |   Leipziger Str 65, 10117 Berlin, Germany (Mitte)   |  
Hotel amenities
Ranked #477 of 665 Hotels in Berlin
1 review
“Rude rude rude”
1 of 5 stars Reviewed 3 days ago NEW

Don't bother staying here, there are many better hotels in Berlin.
The room is tired and shabby with dirty marks around the room and paint chipping and pealing from the wall beside the bed.
The bed itself has two single duvets on a double bed, when i asked for a double duvet i was rudely told i should have requested this when making the booking as this is not standard. What an absolute load of rubbish, the woman on reception was quite possible the rudest parson I've every had to deal with. J

Stayed May 2015, traveled on business
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52 reviews from our community

Traveler rating
    6
    26
    15
    0
    5
See reviews for
4
14
6
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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English first
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 25, 2014

The location of this hotel is great - right in the centre of most of Berlin's attractions - and it is very good value for money.

The rooms are fairly basic and noisy unless you can get a room at the rear of the hotel or you are happy to keep the double glazed windows shut for the duration of your stay. The wifi is absolutely awful - you need to purchase hourly or daily access at an exorbitant price and then it doesn't work reliably.

Breakfast is ok and made much better by friendly, welcoming breakfast staff.

In summary, lots of positives for a short stay but the downsides may affect your enjoyment of a longer stay.

  • Stayed October 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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Ljubljana, Slovenia
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 31, 2014 via mobile

I had a business meeting in Berlin and organizer suggested this hotel for a one night stay. Room initially looked good, but when I come back to my room in the evening I notice a small bug in my bed. I killed it. Next morning it turns out that my bed was infested with bed bugs and i was totally bitten by them. Thin only means that the owner doesn't pay much attention on the basic hygiene of the rooms. I will avoid this hotel in the future.
Other remarks - 4 stars for this hotel is a joke it is more of a typical bed and breakfast type hotel
WIFI is available if you pay
Breakfast is not included in the price pf the accommodation and costs cca. 10 euro.

Stayed October 2014, traveled on business
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Runcorn, United Kingdom
2 reviews
3 of 5 stars Reviewed December 21, 2013

I stayed in this hotel for a week in December 2013. The location was good 2-3min walk to U2 and U6 Underground stations that have direct connections to major stations allowing ease of access around Berlin. Walking distance to most attractions even just 30min walk from Brandenburg Gate, Alexanderplatz, Topographie of Terror, Checkpoint Charlie, Museum Island.
The hotel is very basic, the staff friendly the rooms were clean and serviced daily. I had pre-ordered online a Berlin WelcomeCard including Museum Island that cost 36 euros. But no one knew anything about this so it was very disappointing to have wasted the money.
The Lowenbrau Hotel provided breakfast daily from 12euros and the food was from Bavaria - very nice with a great atmosphere.
For me the biggest disappointment was the very poor Wifi. I needed access for work they charge 10 euros for 2 hours and you have to sit in the Lowenbrau Hotel next to the hotspot to get any coverage. Access in the room was non existent. I was in room 217 so if you're looking for WIFI access avoid the 2nd floor. I was directed me to Potzdamer Platz 30min walk for free WIFI, when I found Starbucks around the corner was much closer.
If you're looking for piece and quiet then the 2nd floor is a good option. I would give this hotel 2.5 stars.

Room Tip: I had room 217 which was big enough for 1 person, beds comfortable. Very quiet. Room was warm enoug...
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  • Stayed December 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rayleigh, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 19, 2013

We visited Berlin on 13th December for a long Weekend.
This is a basic hotel but the room and bathroom was very clean and tidy.
The Hotel is above the Lowenbrau Bar & Restaurant although we were not disturbed by an noise.
The bar itself has a real German flavour with steins of beer and typical food of pork, sausages, sauerkraut, red cabbage etc
The hotel is very centrally located within walking distance of the Brandenburg Gate, Reichstag, Tiergarten and Check Point Charlie.
The Stadtmitte Station is also just around the corner giving easy access to other parts of Berlin.
All in all the hotel would be a good choice for anybody wanting to see the sights of Berlin.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Geneve, Switzerland
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed September 25, 2013

This was the first hotel in Berlin, and I hope the only one, where I had really bad experience. The room was dirty - hair of previous guests was in the corner, the tiles are yellow as they're not cleaned properly, the shower has yellow stains all around and although I asked for a quiet room in advance, nobody really cared. The wi-fi code is only for one device and it costs 18€ per day. Nobody tells you you can get a cheaper one for 1 or 2 hours. When I asked the staff to change a room on 1st floor close to the main air-condition compressor above the restaurant, they said they couldn't, although the guests were leaving the hotel and there were spare rooms. They have rather checked me out of the, read it carefully - PREPAID HOTEL! Really really disappointing.

Room Tip: It's near the main Leipzigerstrasse, so the rooms are noisy. On the other side, it's better...
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  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zonhoven
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 30, 2013

We visited Berlin from 24 until 28 July and stayed in the Cityhotel. Location is excellent: you can walk to different historical places and museums. Public transport is nearby too. Our room on the second floor was spacious, clean and quiet. Bathroom was good too, perhaps a bit small and simple. There is only a soap bottle and no extra's, but it was clean and o.k. for us. Breakfast was sufficient. Reception staff were friendly and helpful. Next to the hotel is the Lowenbrau restaurant with Bayerish food; The terrace in front of the hotel is nice to have a drink after a tiring day visiting the city. Berlin is a very interesting city and we will certainly come back and stay at the Cityhotel.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cityhotel Am Gendarmenmarkt

Address: Leipziger Str 65, 10117 Berlin, Germany
Location: Germany > Berlin > Mitte
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#174 Luxury Hotel in Berlin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cityhotel Am Gendarmenmarkt 4*
Number of rooms: 43
Reservation Options:
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Also Known As:
Cityhotel Am Gendarmenmarkt Hotel Berlin
Cph Cityhotel Am Gendarmenmarkt Berlin

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