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“Great hotel but the wifi is dreadful” 3 of 5 stars
Review of NH Berlin Heinrich Heine

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NH Berlin Heinrich Heine
3.5 of 5 Hotel   |   Heinrich Heine Platz 11 | Mitte, D-10179 Berlin, Germany (Mitte)   |  
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Ranked #134 of 666 Hotels in Berlin
Certificate of Excellence 2014
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great hotel but the wifi is dreadful”
3 of 5 stars Reviewed April 13, 2013

I was on business and chose this hotel because of the nice area to work and the advertised wifi. I was really disappointed when I got there and the wifi now was free but limited to 64k and 8 euro per day for 128k. How are you meant to do any work? I wasn't even getting 128k with 15mb documents taking an hour to download. The very courteous staff member said he would see what could be done but didn't do anything. Really when you advertise wifi availability it should not be tiered based on free and pay. And really NH hoteles group get rid of Swiss com. At best they are scam artists trying to squeeze huge money from your customers to provide a service that is the equivalent of 28.8 dialup access from the

The hotel itself is in a great location, the business I was attending wasn't far and it was 15 minute walk from the Berlin tv tower and 5 minuted from the underground.

Transfer from schoenfield airport was only 30 minutes by train. A colleague told me about 1hour or more via car.

The staff were courteous particularly the lady serving breakfast. The rooms were clean but the carpets were a bit worn in places. Local amenities are excellent, aldi, Lidl and more supermarkets within 5 minutes walk.

I would love to recommend this hotel but if you need to work and depend on an Internet connection steer clear. If the wifi was good I would probably rate as very good or excellent overall. Don't advertise something in you don't deliver.

Brian

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with NH Hoteles

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158 reviews from our community

Traveler rating
    56
    78
    18
    4
    2
See reviews for
39
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 15, 2012

We stayed at this hotel for a short weekend break, hotel itself is wonderful, suite size rooms with seperate bedroom, nice large kitchen, large bathroom with good size bath tub. Staff are very nice and friendly spoke good English, good choice of food on the breakfast buffet. Only minor downside is the location not real close to major attractions, but than again this way to get around you get to see more of Berlin. Would recommend.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 3, 2012

We stayed at NH Berlin Heinrich Heine hotel for four nights in October. The hotel room was huge and more of an apartment with a kitchenette and a couple of chairs. The room was cleaned daily and the bed was really comfortable. The location of the hotel is really handy and only 5 minutes walk from Heinrich Heine Ubahn station. It is also about a 10 minute walk to Oranienstrasse which has some lovely bars and restaurants. We would definitely stay here again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Newcastle upon Tyne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2012

We spent six nights here in August. The hotel is in a quiet residential area with excellent transport links to all the main attractions. The hotel staff were polite, helpful and friendly. Our room, like all the rooms, had a separate living area and a small well equipped kitchen, which was cleaned every day. The room was spotless, modern and spacious. You can stock the fridge with goodies from a good supermarket just across the road, a great bakery and an Aldi just outside the entrance. There is also an excellent Thai restaurant which does takeaways. This is a great, well priced hotel and it turned out to be much better than I expected. We would definitely go back.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Centurion, South Africa
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 24, 2012

This hotel was exactly what we needed for a 3 days visit to Berlin. The location was central. Noise levels low and the staff friendly and helpful. Breakfast was basic but good. The rooms where nice and big compared to some other similar star rated hotels. Wi Fi, although not free, worked without any hassle. There is a small kitchen in your apartment/room and with several convenience stores within 5 minutes walking from the hotel it makes the Heinrich Heine a good choice for self-catering.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Niteroi, Brasil
1 review
5 of 5 stars Reviewed July 1, 2012

NH Heinrich Heine is very well located, nice rooms, very friendly service, a great option for anyone visiting Berlin.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with NH Hoteles

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London
Top Contributor
87 reviews 87 reviews
34 hotel reviews
Reviews in 44 cities Reviews in 44 cities
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed June 7, 2012

Whilst I agree with other reviews that this is a great hotel for location and size of rooms (almost like a small appartment), their Wifi charges are not mentioned.....as they're a complete rip off! Their hotel descriptions all say they have WiFi connections and you get 30 minutes free BUT in the lobby ONLY! After that they charge 8.92€ per 24 hours!! That would be approx 267€ for a month - I pay around 26€ for a month at home!!! Most little cafes in many major cities have free WiFi these days so why doesn't this hotel - its not like I'm using their PC....I took my own tablet.
This hotel lies behind an Aldi supermarket off the actual road so is mostly hidden from view so not that easy to spot initially. We picked this hotel mainly for its closeness to our German side of the family - they live at No. 9 and the hotel is No 11 !!

So while this is a nice hotel, if I saw a hotel with free wifi, I would NOT choose the NH hotel.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Berlin Heinrich Heine

Address: Heinrich Heine Platz 11 | Mitte, D-10179 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Mitte
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#120 Family Hotel in Berlin
#129 Romantic Hotel in Berlin
#129 Business Hotel in Berlin
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — NH Berlin Heinrich Heine 3.5*
Number of rooms: 38
Official Description (provided by the hotel):
NH Berlin Heinrich Heine is a four-star hotel ideally located in a quiet neighborhood just minutes away from Berlin's historical center, with its many cultural and professional attractions. ... more   less 
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Also Known As:
Nh Berlin Heinrich Heine Hotel Berlin
Nh Hotels Berlin
Nh Hotel Berlin

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