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“Great hotel” 4 of 5 stars
Review of Grand Hyatt Berlin

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Grand Hyatt Berlin
5.0 of 5 Hotel   |   Marlene Dietrich Platz 2, 10785 Berlin, Germany (Mitte)   |  
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Ranked #8 of 664 hotels in Berlin
Zaventem, Belgium
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
“Great hotel”
4 of 5 stars Reviewed November 7, 2012 via mobile

The hotel is great. It's nearby different spots to see, located in a lively neighbourhood with great bars and restaurants.
One small negative point: stay for 3 nights including breakfast. Because we arrived very early we asked to replace the breakfast of our last day to our first day. For the hotel management was this not negotiable, what was a pity.

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 7, 2012

I stayed in the Grand Hyatt Berlin recently for the first time, while on a business trip. Unfortunately I felt unwell when I left my house, and by the time I arrived in Berlin, felt utterly dreadful. I was welcomed to the Hyatt by extremely friendly staff, who took my bags and got me checked in very efficiently. My room was lovely, with a comfortable bed, steaming hot shower, big bathtub, fancy TV and nice lighting. The hotel itself is nicely decorated, understated but elegant, with a very welcoming bar and classy-looking restaurant (though I did not eat there, so can not review the food). Being ill and away from home is never nice, but the staff at the Hyatt were wonderful, welcoming, sympathetic and helpful.

During my stay I had a small problem with my room and had to be moved. This was done with minimal fuss and maximum effort to help me - and I was moved to a higher standard of room. When I returned from a meeting the next day, I found a small gift and a beautifully written card apologising for the inconvenience, which was most unexpected - the inconvenience had been minimal.

Eventually I decided I was too unwell to stay for the final night of my trip, and arranged an earlier flight home. Despite this being nearly 4pm, the staff at the Hyatt were sympathetic to my situation and did not charge me for the final night.

In all, I can't fault this place at all, and must give particular praise to the staff. In addition to all of that, it is in a great area of Berlin, close to many of the sights and only a 20-minute (or so) taxi ride to the station. If I had any complaint, it would only be that the hairdryer feels largely equivalent to a person standing next to your head and blowing gently - take your own!

Well done, Hyatt!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stirling, United Kingdom
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 1, 2012 via mobile

Absolutely lovely hotel; the decor, service, room quality, cleanliness - all boxes ticked 5*s. Relatively expensive but you certainly get what you pay for. Good location but as a young couple wanting to see the slightly edgier side to the city it wasn't perfect - definitely suited to its target clientele of business people and those that want to splash cash in nearby malls. For food and sightseeing every day we got unlimited tickets for the local U-bahn, but as per the title it was a very comfortable, warm base to return to at the end of the day.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Top Contributor
128 reviews 128 reviews
86 hotel reviews
Reviews in 74 cities Reviews in 74 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed October 29, 2012

The good:
* Breakfast is exceptional. The quality of the food on offer is very high and the service offered by the staff is very good.
* Very stylish rooms with Bang and Olufsen televisions
* Beautiful bathrooms with Aveda toiletries
* Helpful and knowledgeable concierge
* Very good hotel gym with enough equipment for a full workout. Also has a swimming pool and steam and sauna.
* Great location near Potsdamer Platz

The bad:
* Wifi is not offered free (except for one hour per day). I find this a bit like making guests pay for water. It is my biggest gripe.
* Breakfast although it is great is also very expensive.

Overall: I love this hotel. It hits the spot in so many ways. It feels modern like Berlin itself from the art in the lobby to the furnishings in the rooms. The staff are really very friendly and helpful. I forgot my toothbrush and there was no problem sending one up to the room.

I will definitely be back.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sutton, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2012

We stay at Hyatt Hotel for 4 days and we were impress with the quality of the staff. The room are very comfortable and the shower very special. In the heart of the activities in Berlin. We recommend this hotel!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DeLand, Florida
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 29, 2012 via mobile

The staff really makes this hotel exceptional. They really bend over backwards to assist. I cannot imagine a more comfortable room. The electric windowshades, certainly a nice touch. Would have been nice to have a few more english channels on the television, the only one i found was CNN, which can get repetative quite quickly.

Stayed October 2012, traveled on business
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Wroclaw, Poland
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 28, 2012

I'm really impressed by this hotel. It is really classy, with great and beautiful., modern and stylish rooms. Food was great with huge range of different choices, conference rooms were very nice and well equipped. One small inconvenience for me was that every time we wanted to use cloakroom near conference rooms, we had to find someone from staff to ask for our jackets. A little bit disturbing.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Berlin

Address: Marlene Dietrich Platz 2, 10785 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Berlin
#3 Romantic Hotel in Berlin
#5 Spa Hotel in Berlin
#6 Luxury Hotel in Berlin
#33 Family Hotel in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Berlin 5*
Official Description (provided by the hotel):
Innovative design, clean-cut lines, first-class natural materials and contemporary art are characteristical for Grand Hyatt Berlin located at Berlin Mitte, close to Potsdamer Platz, Brandenburg Gate and Reichstag. The 342 luxurious guestrooms and suites are equipped with B&O flat screen TVs and Wi-Fi. Grand Hyatt Berlin features restaurants Vox, Tizian and mesa, Vox Bar and Club Olympus Spa & Fitness on the rooftop which offers a large pool, cutting-edge fitness equipment, a sauna and Jacuzzi. ... more   less 
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Also Known As:
Grand Hyatt Berlin Hotel Berlin
Berlin Grand Hyatt
Hyatt Berlin
Berlin Hyatt

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