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“Not the best service or food” 2 of 5 stars
Review of Cancun

Cancun
Rathausstr. 5- 13 | Rathaus-Passage, 10178 Berlin, Germany
+49(0)30 84712785
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Ranked #3,697 of 5,944 Restaurants in Berlin
Dining options: Reservations, Late Night
Restaurant details
Dining options: Reservations, Late Night
Berlin, Germany
Top Contributor
173 reviews 173 reviews
129 restaurant reviews
Reviews in 38 cities Reviews in 38 cities
77 helpful votes 77 helpful votes
“Not the best service or food”
2 of 5 stars Reviewed March 8, 2014

Met a friend here last night. It's huge on the inside but kind of tacky, with some disco balls hanging from the ceiling. There's also loud music playing. I was excited about the long menu and thought that maybe, just maybe this place would have decent margaritas. Wrong! They were tiny like you see in the rest of Berlin, €6.95 and in a martini glass. Don't even bother.

I ordered fajitas which were ok, but the tortillas tasted a bit old. My friend ordered enchiladas, which were also just ok. Our service was really bad. I think our waiter took a break, and no one else would help us. We waited for our check for over 30 minutes. And we ended up just having to split the bill and pay with cards because our waiter seemed like he didn't know how to make change.

A final complaint was that the restaurant was overusing their heat. I was sweating the whole time we were there (almost 3 hours due to slow our mediocre waiter). It was chilly outside, but like a sauna inside. I think this would be a fun place for young teenagers or maybe a big group of people with low expectations, because of the loud atmosphere and large amount of seating... But those are the only selling points. The prices were high and the food was just so-so.

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48 reviews from our community

Visitor rating
    4
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    8
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lancashire
Top Contributor
64 reviews 64 reviews
27 restaurant reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
“Decent food, nothing special”
3 of 5 stars Reviewed February 21, 2014

Our family enjoyed typical Mexican food from a chain restaurant. The food was reasonably priced and tasty enough. Service was slow but friendly. The atmosphere was buzzy but drinks were very expensive - 6 Euros for a bottle of ordinary still water is a joke (they don't serve tap water). Won't be back!

Visited February 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Reviewer
3 reviews 3 reviews
3 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“generic mexican food...”
3 of 5 stars Reviewed February 11, 2014

you could not say its bad but you could not say is authentic either ... or maybe it is tin can authentic. the food was ok but the scent you got was that you were eating out of a can. of course with this huge of a menu how can possibly a cook prepare all that, tooo bad the average food did not mach the average price which in my opinion was overpriced. service was ok although it was not pick hour or overcrowded. the portions of the food was good sized. it made me curious with my wife as why the light had this warm redish/orange colour which made you see things little not clear. we both decided at the end that it was a cover for our tin caned dishes. the verdict is : just another turist trap.

  • Visited February 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Horrible service”
1 of 5 stars Reviewed January 13, 2014 via mobile

Food- was average at an above average price.
Cocktails- amazing!!!
Service- the worst I have had across Europe. It took 10mins to get a menu, once we had eaten it took almost 40mins to have our plates cleared and to order new drinks. Numerous times afte we had finished I tried to get the waitresses attention, but they were all too busy getting back to the bar to chit chat amongst them selves. Then we eventually got their attention to get the bill and the waitress asked for a tip... Are you kidding!!!

Visited January 2014
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Oslo, Norway
Top Contributor
98 reviews 98 reviews
60 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
45 helpful votes 45 helpful votes
“Disappointment”
3 of 5 stars Reviewed July 27, 2013

This restaurant is well situated and has a large outdoor area, which is very nice on hot summer days. The service was slow however, indicating that they may have too little staff for the number of tables. We expected the food to be more spicy. Every sauce had a watery taste to it. And even the Corona was the "dullest" we have had so far in Berlin, - the expected "bubbles" when the lime is pressed down was absent. After finishing our meal here we felt almost as uninspired as the Corona.

  • Visited July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
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