The service here was fantastic. They really prepared for our meal here and ensured that they took every measure possible to keep my food allergy-free. My husband had called them to reserve the restaurant and he said that they were super responsive and helpful. They are really well-educated about food allergies (particularly gluten). For instance, they will tell the cooks to clean a separate area and wash all utensils before starting on your food. They will defrost and marinate special meat for you (if that is what you ordered). The chef came out of the kitchen and spent about 30 minutes with us, explaining each item on the meal and how it could (or could not) be modified for gluten and dairy intolerance.
I had the shrimp dumplings as starters. Simple and delicious. I ordered a beef hot plate and my husband the bibimbap. You'll get your own BBQ hot plate if you request it gluten-free. My husband's cousin, who arrived late to the restaurant, ate our completely gluten-free meal without noticing a thing. There are a bunch of side dishes that they serve that are completely gluten-free and refillable. They even have GF mochi for dessert.
The food was very good. Light, delicious,not overcooked. Meats were fresh. There is a 1 Euro surcharge for GF preparation (totally worth it).
Throughout the meal, the servers were attentive to us. I have never *ever* been to a restaurant that took customer service and allergy accommodation so seriously. Their food is above par but where they really excel is customer attention. Juki raises the bar and sets a new standard.
I, for one, will be back here, without so much as a second thought.
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