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“Excellent Hotel to Stay in Berlin . Perfect location upscale amenities” 5 of 5 stars
Review of Sofitel Berlin Gendarmenmarkt

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Sofitel Berlin Gendarmenmarkt
5.0 of 5 Hotel   |   Charlottenstrasse 50-52, 10117 Berlin, Germany (Mitte)   |  
Hotel amenities
Ranked #39 of 666 Hotels in Berlin
Certificate of Excellence 2014
Miami Beach, Florida
Top Contributor
60 reviews 60 reviews
36 hotel reviews
Reviews in 38 cities Reviews in 38 cities
47 helpful votes 47 helpful votes
“Excellent Hotel to Stay in Berlin . Perfect location upscale amenities”
5 of 5 stars Reviewed October 7, 2013

I don't give excellent in many of my reviews . The hotel really have to be . We got there and we booked a junior suite . The room was smelling cigarets and we called the front desk . They immediately took care and we were upgraded to a prestige suite . Hotel staff is amazing and really attentive to your needs and requests . Room was really spacious with a wonderful view of the Gendarmenmarkt . Separate sitting area , 2 flat screen TV, well stocked minibar, nespresso machine, free bottles of water daily , comfortable bed and pillows , upscale furniture and decoration , modern bathroom, Hermes bath products , free wifi a little slow at times . The AC was a little bit weak and dry . Hotel location is the best walking distance to major attractions and the Gendarmenmarkt area is excellent with wonderful restaurants all around . The hotel restaurant is a top and breakfast is expensive but 5 stars with everything that u can imagine and the best service . The hotel gym space is big , luxurious, open 24 hours but need more equipments for work out , I will suggest to get all kind of free weights . Wifi doesn't work at the gym . Keep the good work and I will definitely stay here again in my next visit to Berlin

Stayed August 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review, October 14, 2013
Dear guest,

thank you so much for your very positive feedback. I highly appreciate your comments and I would like to personally thank you for having taken the time to share your experiences from your recent stay at the Sofitel Berlin Gendarmenmarkt.

Moreover I am pleased to read that our modern Luxury room with the all the gimmicks you mentioned.

Thank you once again for sharing your experience, and we hope to welcoming you very soon again in Berlin or at any other Sofitel Luxury Hotel.

Sincerely,
Tina Senfter
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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878 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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English first
Stockholm, Sweden
Top Contributor
160 reviews 160 reviews
42 hotel reviews
Reviews in 57 cities Reviews in 57 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed September 30, 2013

Stayed here for two night in connection with Berlin Marathon. Located in heart of Berlin on the calm Charlottenstrasse close to Friedrichstrasse and the marathon start it was a perfect base for the weekend. Fantastic service and welcome in the reception and the breakfast buffet was second to none. Very spacious rooms (well, we were two marathon runners in a suite that easily fit one extra bed) of very high standard. The spa was nice after the race, although a whirlpool or swimming pool wouldn't have hurt. I would definitely come here again.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review, October 14, 2013
Dear guest,

Thank you for choosing Sofitel Berlin Gendarmenmarkt.

It is a pleasure to read how much you enjoyed your stay with us. It is our most important goal to make each guest’s stay a special one with our best quality of service and offers. Thank you for appreciating our efforts. Hope the Berlin Marathon was a great success for you.

It would be great to welcome you again soon.

Sincerely,
Tina Senfter
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 27, 2013

This is a great hotel. The great service started already at check-in with swift and personal service. As a Le Club Platinum I was upgraded from a superior room to a junior suite, and what a great room with a great view that was. Comfy bed, spacious, one bathroom and one toilet, plenty of working space and nice furniture.

We celebrated our anniversary and this was noted by the hotel in a great way. Upon arriving back to the room on the first evening a bottle of sparkling wine as well as some macarons and fruit was wating for us.

This is a great hotel, and since it is Berlin you really do get a bargain price compared to other Sofitels. What are you waiting for? Book it!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review, October 14, 2013
Dear guest,

Thank you for choosing Sofitel Berlin Gendarmenmarkt.

It is a pleasure to read how much you enjoyed your stay with us. It is our most important goal to make each guest’s stay a special one with our best quality of service and offers. Thank you for appreciating our efforts.

It would be great to welcome you again soon.

Sincerely,
Tina Senfter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bjarred, Sweden
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 20, 2013

We generally don't stay at designer hotels but this one was very near to the consert hall which we were going to. The hotel is quite OK and very well situated. The price was a bit high for the standard, especially the breakfast, where nothing was missing: smoked and cured salmon of the best quality, hot and cold meat etc. Everything you would expect with that price. But who is able to eat this abundant buffé in the morning?
The room was odd. The toilet seat was illuminated by a spotlight and anyone sitting there was visible from the room. Luckily we noticed that a mirror wall was possible to move so that some privacy was provided.
The reception was friendly, and they parked our car at arrival. Internet was freely available, but for a fee you could upgrade to a better connection.
The biggest complain was the late cleaning of the room. Never before lunch. One day it was not ready when we were getting back at half past two, hoping to take a nap. After asking the floor manager and the reception, the room was finally serviced.
The promised air condition did not work other than in summertime. So we had to put up with sleeping in 22-25 C though we had prefered 18-20. The windows facing the busy street were very well sound isolated, but impossible to leave open due to the traffic outside.
So in all a very nice hotel in a nice surrounding - but maybe a bit overpriced.

Room Tip: If you like to sleep with an open window, try a room facing the back.
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review, October 14, 2013
Dear Guest,

Thank you for choosing Sofitel Berlin Gendarmenmarkt on your visit to Berlin. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel.

We hope to see you again on your next visit to Berlin.

Sincerely,
Tina Senfter
GeneralManager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
4 of 5 stars Reviewed September 17, 2013

enjoy staying at Sofitel hotels in Germany and coming from cramped rooms in London its great to have some room to spread out and get work done without feeling cramped. Good room, good size, great amenities, good fitness centre -everything you need. The only complaint was the complimentary fruit had gone off - which they fixed once we mentioned. Will stay again..

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review, October 14, 2013
Dear Guest,
Thank you very much that you took the time to comment your stay at the Sofitel Berlin Gendarmenmarkt

Thank you for sharing your experience with the concierge so we had the opportunity to compensate.

We hope to welcoming you very soon again in Berlin or at any other Sofitel Luxury Hotel.

Sincerely,
Tina Senfter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 15, 2013

What an amazing hotel and felt like home upon my arrival to the hotel.
The service was so beyond my expectations and was so pleasantly so surprised..
My room was beautiful with an amazing view of the most beautiful square in berlin!!
Let me say it made my trip so unforgettable
period!!!
Getting ready to plan my next trip there!

Room Tip: Ask for a suite on the square side or please book one i think .....really not sure how that works.
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review, September 17, 2013
Dear KandiceK,

Thank you very much that you took the time to comment your stay at the Sofitel Berlin Gendarmenmarkt.

I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team.

Thank you for sharing your experience, and we hope to welcoming you very soon again in Berlin or at any other Sofitel Luxury Hotel.

Sincerely,

Tina Senfter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Berlin Gendarmenmarkt

Address: Charlottenstrasse 50-52, 10117 Berlin, Germany
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#14 Spa Hotel in Berlin
#27 Business Hotel in Berlin
#33 Luxury Hotel in Berlin
#44 Romantic Hotel in Berlin
#46 Family Hotel in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Berlin Gendarmenmarkt 5*
Number of rooms: 92
Official Description (provided by the hotel):
The boutique and designer Hotel Sofitel Berlin Gendarmenmarkt is considered to be one of the most elegant addresses in the heart of the bustling capital. The small, unique boutique hotel, with 70 rooms and 22 suites designed by Harald Klein, combines minimalist Cocoon design with unique details, such as the play of light and shadow and of glass and black marble. ... more   less 
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Also Known As:
Sofitel Berlin Gendarmenmarkt Hotel Berlin
Accor Berlin Gendarmenmarkt
Berlin Sofitel

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