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“Best Service Ever - with real smiles and genuine warmth” 5 of 5 stars
Review of Schlosshotel Im Grunewald

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Schlosshotel Im Grunewald
5.0 of 5 Hotel   |   Brahmsstrasse 10 | Charlottenburg-Wilmersdorf, 14193 Berlin, Germany   |  
Hotel amenities
Ranked #30 of 665 Hotels in Berlin
Certificate of Excellence
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Best Service Ever - with real smiles and genuine warmth”
5 of 5 stars Reviewed September 21, 2013

There are numerous hotels across the world that are classified as 5 star. Frequently this simply means that there is a bottle of water by the bedside, the towels are white and fluffy and no expense has been spared on decoration. Rarely though is one assured of smiling, helpful and intelligent staff, who make the guest feel as if their visit is of genuine interest to the hotel. We were made to feel so welcome and - regardless of whether this was true - that our happiness during our holiday was of importance to each member of their team. I cannot thank the staff enough for this, the only real sign of 5 star treatment - and far exceeds any previous 5 star hotel experience.

A further, particularly appreciated, touch is the fact that there was no charge for the delightfully-stocked and generous minibar in each room. Such a sophisticated and appreciated inclusion within the room rate.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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273 reviews from our community

Traveler rating
    220
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    10
    7
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37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 18, 2013

This hotel, belonging to the Spanish Alma chain, is situated in the quiet, green luxuriouse part of Berlin. Formerly a small palace from the beginning of the 20th century is a beautiful bulding with grand public spaces, high ceilings and beautifully decorated and restored. The reastaurants is a Michelin 3 stars and the bar is cossy and well stocked. Rooms are modern and comfortable and beds and sheets are houte-cotoure. Service is impacable, you get everything just the way you wanted without feeling being served in the best hotels tradition. Rooms are cleaned several times a day. Staff very efficient and friendly. You realy feel special there.

Room Tip: All rooms are good.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 5, 2013

I recently stayed at the Schlosshotel for a wedding and can truly say that this is a 5-star experience. The staff is courteous, accommodating and knowledgeable and the rooms are impeccably arranged. It's an extremely high level of service. Amazing! I highly recommend this hotel and would stay there again on another trip to Berlin!

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Top Contributor
155 reviews 155 reviews
72 hotel reviews
Reviews in 71 cities Reviews in 71 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed August 18, 2013

We stayed here for one night in a suite (10). The hotel seems to be a popular wedding venue.
The suite was down to earth but had everything you would expect. Bathroom was at very high standard. The building is of course old and you find it to be charming but not all the way. However staff is helpful even though sometimes you have to be very patient. I found the breakfast to be poor of choice. Swimming pool was nice and appreciated by the children. Location wise the hotel is located in a quiet living area away from all the buzz.
Hotel can be recommended but could do with a little more effort.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Berlin, Germany
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 13 cities Reviews in 13 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 17, 2013

nice hotel, staff very friendly and helpful, great place to hang out, the food is very tasty, the plus is the location very close to the city center, there are several bars and pubs, there is also access to the Internet and television, cool place I rested, I recommend

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Gdansk, Poland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2013

The great Interiors ( by Karl Lagerfeld) at excellent Berliner Gruenwald location. Very good service and wonderful kitchen. Very good selection of wines in reasonable prices. Highly recommended for any kind of visit.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Basildon
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 11, 2013

We spent three nights at this wonderful Hotel, an oasis in a leafy suburb in West Berlin.
Staff were very friendly and efficient.
The Hotel is suitable for all ages, we took Son and his Girlfriend who both enjoyed it as much as we did.
Reception staff chose us some great Restaurants to try and did everything in their power to make our stay memorable
We will definitely recommend it to our friends and go back if we are in Berlin again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Schlosshotel Im Grunewald

Address: Brahmsstrasse 10 | Charlottenburg-Wilmersdorf, 14193 Berlin, Germany
Location: Germany > Berlin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Berlin
#12 Spa Hotel in Berlin
#27 Luxury Hotel in Berlin
#63 Family Hotel in Berlin
#83 Romantic Hotel in Berlin
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Schlosshotel Im Grunewald 5*
Number of rooms: 53
Official Description (provided by the hotel):
The personality, intimacy and privacy of 'SCHLOSSHOTEL IMGRUNEWALD', exclusive 5* boutique hotel in Berlin is simply captivating. It is our number one priority to provide our guests with a first class service, tailor-made to their wishes. Each of our 43 elegant rooms and 10 suites in the 100-year-old historical villa surrounded by park-like private gardens, stylish interiors designed by Karl Lagerfeld, and a personal service create a heaven for visitors to Berlin. Our restaurants, cigar lounge and elegant lobby with its stunning chandelier and exquisite oil paintings provide an ideal atmosphere in which to unwind. In the SPA & Wellness area you can take in the view of the pine forest whilst enjoying a dip in the pool, or indulge in a first class massage treatment and sauna. ... more   less 
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Also Known As:
Schlosshotel Im Grunewald Berlin
Schlosshotel Im Grunewald Hotel Berlin

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