Stayed her as a solo traveller in early September (was in Berlin to meet up with a friend to eat and drink).
Liked the public areas, and service in reception upon check in was also good. The room was nice enough too(stayed in one of the small suites there).
Breakfast was not good. Poor service, not much choice, very pricey. If this place wasn't yonks away from anything like a café I'd have cancelled all my breakfasts and eaten outside.
The pool, sauna etc. I would say is pretty decent for a place of this size.
The bar and public areas are really nice, but I couldn't stay in the bar since it's a smoking zone (didn't think German law allowed for that). You also have to go to reception to ask for someone to turn up and serve you a drink.
Don't know about eating here other than breakfast as I ate all meals except for breakfast in Berlin.
Location is in the middle of the woods. A couple of taxi drivers needed directions to find the way...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 5, 2012
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Thank you very much for taking the time to share your experience at Schlosshotel im Grunewald. It is only through your valuable comments that we are able to continuously improve our service.
At the Schlosshotel im Grunewald, member of The Leading Hotels of the World, we continuously strive to meet your needs and expectations, therefore your feedback is very important to us. Of course we are taking the appropriate measures to address all matters brought up by our guests and prevent any future occurrences.
We are really sorry that you did not enjoy your recent stay to the fullest.
It is correct that our breakfast buffet is quite restrained but over that it is more exquisite. Everything which you can’t find on the buffet e.g. hot dishes will be prepared freshly.
Of course we apologize if you did not felt best served. Regarding the problem with smoke at the Bar, I would like to explain that the law in Germany, still allow to smoke at this kind of Bars, I understand for sure, that for non-smokers, this is not so nice but we have many others public areas, like the Lobby, the Mirror Room, the Music Room and of course our restaurants, were is not allow to smoke and there you the non-smokers, can also enjoy a drink without being disturbing by the smokers.
I remain at your disposal for any further questions or wishes and please address me directly if you wish to travel to Berlin again. I will be more than happy to give you my personal attention during your next stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.