this hotel is pretentious, grand and unsafe. the rooms on the top floor are overheated and make it difficult to sleep in. i complained about this in my stay there last WE and the staff moved my stuff from the room i had to another and then installed some one else in my original room without giving me the option of emptying the safe before the newcomers got in...

when i came back the combination of the safe did not work any longer, the evening manager opened the safe with a master key and to my surprise the 5000 US$ i had put there were gone. this in front of the new occupants of the room.

he then told me that the safes were not to store anything of value !!

that maybe i was lying and that maybe the guests they had put in there had cracked the combination. all in all they offered to give me two nights for free (350 Euros/night) and refused to take responsibility.

one does expect a luxury hotel to take responsibility for this kind of thing and when they don't it is completely chocking. so all travelers beware and avoid this hotel where thieves are better protected than guests. the police is now investigating this matter and i believe that nothing will come of it as the hotel does not have electronic keys to track the people who enter and leave bedrooms.

it is to be noted that letting new customers into a room before the previous guests have cleared is a breach of procedure and should not be done.

i will take a lawyer to make sure that fellow travelers are protected from this very reckless approach by a hotel that claims to be top notch.

We visited Berlin for a long weekend in early October. The Schlosshotel had been recommended to us by a friend. The setting is magnificent - a grand family home that has been converted into the hotel in a sympathetic way. The garden in early October was beautiful, we will definitely return to check it out in the Spring. The service is impeccable but very relaxed and friendly. The only drawback is that the hotel was so enticing, we didn't want to leave to check out all the places we'd planned to visit... Some lovely touches including the free minibar, late check out and the lovely chambermaid who always made our room look really special after we'd returned from breakfast, made us feel loved.

Stayed her as a solo traveller in early September (was in Berlin to meet up with a friend to eat and drink).

Liked the public areas, and service in reception upon check in was also good. The room was nice enough too(stayed in one of the small suites there).

Breakfast was not good. Poor service, not much choice, very pricey. If this place wasn't yonks away from anything like a café I'd have cancelled all my breakfasts and eaten outside.

The pool, sauna etc. I would say is pretty decent for a place of this size.

The bar and public areas are really nice, but I couldn't stay in the bar since it's a smoking zone (didn't think German law allowed for that). You also have to go to reception to ask for someone to turn up and serve you a drink.

Don't know about eating here other than breakfast as I ate all meals except for breakfast in Berlin.

Location is in the middle of the woods. A couple of taxi drivers needed directions to find the way...

If you've ever wondered what it's like to live like royalty, Schlosshotel Im Grunewald is your chance. It's no wonder this tucked away palace in a posh Berlin neighborhood is frequented by celebrities. It's a treasure.

Yes, there is some wear showing, but it is a beautifully maintained vintage property. It was fun prowling around the various sitting rooms amidst the public spaces to read, sip tea or enjoy a glass of wine. You can even use the hotel computer in a charming drawing room. Bring a swimsuit because the indoor pool is surprisingly lovely, as well.

The breakfast room is a cheery greenhouse with delectable offerings...at a price, but you're on vacation. The cozy bar area with an evening crackling fire, does allow smoking. But lucky for us, no one did.

The staff could not be more cordial or accommodating!! It's a walk to the nearest tram, but the royals would call for a car...or use the hotel bikes that are provided.