this hotel is pretentious, grand and unsafe. the rooms on the top floor are overheated and make it difficult to sleep in. i complained about this in my stay there last WE and the staff moved my stuff from the room i had to another and then installed some one else in my original room without giving me the option of emptying the safe before the newcomers got in...
when i came back the combination of the safe did not work any longer, the evening manager opened the safe with a master key and to my surprise the 5000 US$ i had put there were gone. this in front of the new occupants of the room.
he then told me that the safes were not to store anything of value !!
that maybe i was lying and that maybe the guests they had put in there had cracked the combination. all in all they offered to give me two nights for free (350 Euros/night) and refused to take responsibility.
one does expect a luxury hotel to take responsibility for this kind of thing and when they don't it is completely chocking. so all travelers beware and avoid this hotel where thieves are better protected than guests. the police is now investigating this matter and i believe that nothing will come of it as the hotel does not have electronic keys to track the people who enter and leave bedrooms.
it is to be noted that letting new customers into a room before the previous guests have cleared is a breach of procedure and should not be done.
i will take a lawyer to make sure that fellow travelers are protected from this very reckless approach by a hotel that claims to be top notch.
- Also Known As:
- Schlosshotel Im Grunewald Hotel
- Schlosshotel Im Grunewald Berlin
- Schlosshotel Im Grunewald Hotel Berlin
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