I recently booked accommodation at this hotel, and the customer service I received from them was unprofessional and just plain rude. I phoned to get clarity about an email that I had sent 3 days prior that still had not been replied to, only to be told that 'all emails had been attended to, there is nothing unread in my inbox'. After further investigation, the lady in reservations realised that my emails slipped through the cracks, and rather than apologising for not getting back to me, she blamed her colleagues for not following up and was still very rude to me. Needless to say, I cancelled by reservation and I would NEVER stay at this hotel because I was treated so poorly.
- Also Known As:
- Grand City Hotel Berlin
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Wyndham, Orbitz, Expedia, Travelocity, Cheap Tickets, Agoda, Budget Places, Otel, Priceline, Hotels.com, Asiatravel.com Holdings and Tingo so you can book your Tryp by Wyndham Berlin City West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.