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“Terrible customer service” 1 of 5 stars
Review of Tryp by Wyndham Berlin City West

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Tryp by Wyndham Berlin City West
3.0 of 5 Hotel   |   Lietzenburger Strasse 79-81, 10719 Berlin, Germany   |  
Hotel amenities
Ranked #396 of 665 hotels in Berlin
Copenhagen, Denmark
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Terrible customer service”
1 of 5 stars Reviewed June 9, 2013

I recently booked accommodation at this hotel, and the customer service I received from them was unprofessional and just plain rude. I phoned to get clarity about an email that I had sent 3 days prior that still had not been replied to, only to be told that 'all emails had been attended to, there is nothing unread in my inbox'. After further investigation, the lady in reservations realised that my emails slipped through the cracks, and rather than apologising for not getting back to me, she blamed her colleagues for not following up and was still very rude to me. Needless to say, I cancelled by reservation and I would NEVER stay at this hotel because I was treated so poorly.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Service
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159 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Helsinki, Finland
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 20, 2013

Location of this hotel a block off the to Kurfürstendamm is very convenient, close to S- and U-Bahn as well as number of good restaurants in the neighborhood. Buffet breakfast is good and costs12 euros p.p. (not included in room rate) provides a solid foundation for city excursions. The personnel is friendly and helpful.
Rooms would benefit from redecoration, particularly the carpets should be removed and replaced by a more hygienic material (e.g. wood or linoleum). Furniture is only the absolute minimum and the beds narrow. There is not enough shelf space in the bathroom or any drawers in the closet. There should be a safe in the room, too.

Room Tip: Try to get a room facing the inner courtyard. Traffic makes rooms facing the street are rather noisy...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glasgow
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed May 10, 2013

When we arrived , we had to move rooms I had booked a comfort room with a double but was given a tiny single bedded room, changed without a problem although double bed was two single beds put together and we both kept falling in the middle of the bed!

Rooms are pretty basic and good for the price!, no mini bar, but vending machines in corridor which sell alchol!.(No BAR) hairdrier didnt work and toilet was quite smelly. Room service was fantastic cleaned everyday with clean towels everyday.

The hotel is very central (5min walk) to the s and u bhan underground stations which are fantastic you can travel all over berlin very easily, plenty of bars and resturants round about also.

The hotel was fine for the price £250 for 5 nights would probably stay somewhere else wen we go back!.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Manchester, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 25, 2013

Stayed in Berlin for a long weekend 18th-21st April, we had an early flight so we were a little early for check in; however the kind lady at reception informed us that our room was all ready so we was able to go straight to our room and unpack which was great. The room was small and basic but adequate for a city break and it had a lovely modern design to it. Room amenities were basic but all expected as a 3* property. We stayed in room 403, so we were towards the end of the corridor and our window looked out onto the gardens at the back of the hotel so it was peaceful at night. We didn't have breakfast although the breakfast area looked very lovely and modern. Our towels were changed everyday which was great. All in all I have no negatives to say about this hotel and I would definitely return. They even have wine in their vending machines! There is also a lovely pizzeria next door which I would definitely recommend, lovely food and friendly service!

Room Tip: I've read a few comments about rooms close to the lift. I didn't experience this but the lif...
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dublin
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 18, 2013

Spent a lovely few days in this hotel. It's in a lovely location, the staff are very friendly and helpful and it's nice for a quiet break-away. The downside is perhaps it's a little too quiet and could do with a nice cafe and bar to give it some atmosphere. The rooms are basic with no mini bar. Still, an enjoyable stay.

Stayed April 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monika P, General Manager at Tryp by Wyndham Berlin City West, responded to this review, April 19, 2013
Dear Eoin,

Thank you for choosing our hotel during your stay in Berlin. We are happy to hear that you had a pleasant stay with us and would be pleased to welcome you again.

Best regards
Monika Piesker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 2, 2013

When it comes to this hotel, you have to look at things in perspective. The location is great (although for younger people I wouldn't recomand West-Berlin as it's a bit dust, better to stay at the Mitte area), very close to the Ku'damm (about 3 minute walk). The hotel itself is not that fantastic, but reasonable quality at this price/location. The beds were fine and the hotel is quiet. The rooms were small but not really a problem when you're on a city trip and don't have a big suitcase. The rooms were clean although the carpet looked a bit dusty and worn out. Rooms were cleaned every morning and towers were changed. However, on our second last day the room wasn't cleaned and towers weren't changed until 17:00 due to lack of staff. Desk staff was friendly and spoke English well.
Didn't try the breakfast as it's usually too expensive for what you get. Better go to a nearby Starbucks where you actually do have wireless internet access (I can't believe this hotel isn't offering free wifi. So zeroes.)

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monika P, General Manager at Tryp by Wyndham Berlin City West, responded to this review, April 19, 2013
Dear Eline,

Thank you for taking the time to post your review. We would like to thank you for staying with us and we hope to have another chance to hosting you again.

Best regards
Monika Piesker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Top Contributor
72 reviews 72 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed February 22, 2013

Hotel is not OK, rooms are so, so ! The breakfast is perfect, but too much and better to have breakfast at one of the local breakfast shops close by. Tons of good food places around for super quality/price balance.

Room Tip: Do not choose this hotel !
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Tryp by Wyndham Berlin City West

Address: Lietzenburger Strasse 79-81, 10719 Berlin, Germany
Location: Germany > Berlin
Amenities:
Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #396 of 665 hotels in Berlin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Tryp by Wyndham Berlin City West 3*
Reservation Options:
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Also Known As:
Grand City Hotel Berlin

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