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“Great value hotel - excellent base for Xmas markets” 5 of 5 stars
Review of Wyndham Berlin Excelsior

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Wyndham Berlin Excelsior
4.0 of 5 Hotel   |   Hardenbergstrasse 14, 10623 Berlin, Germany   |  
Hotel amenities
Ranked #352 of 663 Hotels in Berlin
Bath
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great value hotel - excellent base for Xmas markets”
5 of 5 stars Reviewed 1 week ago

We stayed here 9-12 December with my parents (in 2 rooms - 829 and 827). Our rooms were at the very top and back of the hotel and we had no issues with outside noise. However my mum in room 829 struggled with the noise from the guests next to them blaring their tv at all times of the night.
The rooms themselves are quite small however they were perfect to be used as a base. They were very clean and comfortable. The bed (2 single divans joined together) was extremely comfy as are the pillows, the only downside however is that it is made with 2 single duvet covers but in all honesty that was expected. Watch out for extra charges - there is a bottle of water on the desk as you walk in the room - which after a long flight and walk was much needed however I noted it had a label on it charging 3 euros, my mum wasn't so aware and ended up being charged.
We didn't have breakfast so that cannot be commented on.
Checking in and out was quick and without any hitches. The staff were very friendly and helpful, especially on check out.
I've seen reviews commenting on how people couldn't get on to their 30-minute free wifi. This must have been looked into as now they use the cloud and a free service if you just enter in your room number and last name. We all used it on our phones and had no problems with it what-so-ever.


Tip: If you are getting the train get off at Zoologischer Garten, from there the hotel is a 5-10 minute walk. We made the mistake of getting off at Charlottensberg and ended up having about an hours walk.

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this review, 3 days ago
Dear guest, thank you for taking the time to write such a fantastic review. We are very happy to hear that you were pleased with our rooms and service. Concerning your challenge with neighboring guests: Please do not hesitate to approach our staff the next time the problem arises. We will be happy to assist.
Also, you will be pleased to hear that we have changed our WiFi policy as of December 1st and now offer unlimited access to all our guests. We look forward do welcoming you back soon. Kind regards, Wyndham Berlin Excelsior
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886 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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English first
Naas, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 1 week ago

We stayed 9-12 Dec. The hotel is 3 mins walk from the Zoo garden train station. Check - in out was painless. The staff on the front desk were friendly & helpful. Our triple room was clean & positioned to the front of the building, we did not have problems with traffic noise etc. We used Internet on our own devices with no issues.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this review, 3 days ago
Dear guest, thank you for your wonderful review. We and all the staff are thrilled that you had such a pleasant stay with us. All the best for your future travels, we look forward to seeing you again. Kind regards, Wyndham Berlin Excelsior
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great central location, clean and most helpful and courteous staff.
They kindly arranged early checkin as we arrived at 9.30am - this was most helpful. The rooms clean and comfortable, with coffee/tea facilities and replenished every day. Breakfast was generous with a great variety to please all. Only suggestion would be that they replace the carpets in the hallways and areas near the lifts on every floor!

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this review, 3 days ago
Dear guest, thank you very much for reviewing your stay with us. We and our staff at reception were delighted to hear that we were able to make your visit here as comfortable as possible. Your suggestion regarding our interior is greatly appreciated. We wish you safe travels and look forward to seeing you back soon, Wyndham Berlin Excelsior
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Felbridge, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel was quite central, near the zoo and bus terminals.
Clean and comfortable but thought it would of had slightly more to offer in the room for 'superior', and we could hear the people in the next room at times.
Good choice for breakfast and was open till 10.30, which was great for us (well deserved lie ins!).
Berlin had loads of different markets, which were all buzzing with food, drink, traditional crafts and nik naks all with a lovely friendly atmosphere.
I would recommend one of the tour buses to get your bearings as there is loads of history to see over there.

  • Stayed December 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this review, 3 days ago
Dear guest, thank you for reviewing your stay with us in such detail. We're glad that you had a pleasant stay and our breakfast met your high expectations. We look forward to having you here again soon. Until then all the best, Wyndham Berlin Excelsior
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wales
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Just back from a 4 night stay in Berlin. This hotel is in a great position near the cutest Christmas market, and a short walk from pubs and restaurants. Hotel was clean and cosy -a lovely reception with attractive fire feature.

Room Tip: Fantastic for walking distance to Christmas market, Shopping centres, the Zoo and numerous restauran...
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  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this review, 2 days ago
Dear guest, thank you for taking the time to write a review. It is wonderful to hear that we were able to make you feel at home. We look forward to your next visit. Kind regards, Wyndham Berlin Excelsior
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Top Contributor
133 reviews 133 reviews
32 hotel reviews
Reviews in 48 cities Reviews in 48 cities
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed 1 week ago

In Berlin you have 2 main locations where to stay. The East Downtown where most of the atraccions are and the West Downtown where this hotel is. This was ideal to know how the people lives there and not so touristic as the other location is. From Tegel Airport you can take a bus directly to the hotel (3 stops).
The hotel has standard-small rooms, with a little refrigerator and coffee maker. We had one to the garden that was very quiet.
The hotel has no WiFi for free, you have to pay expensive service for this. You have 3 computers at the lobby but they are always with children or people chatting.
This hotel is close to the Zoo (2 blocks) where you have metro, trains and buses. Few blocks from the hotel is Kufurstendamm Ave. with nice restaurants and expensive stores (top brands). The Kaiser s catheral, Ka.De.We. (department Sotores), Hard Rock Cafe are very close too.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this review, 1 week ago
Dear guest,
Thank you for your good review.
We are delighted that you enjoyed your stay with us and are looking forward to welcome you again.
Sincerely yours,
Wyndham Berlin Excelsior
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hadleigh Essex
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived late at night tired and ready for bed. We were greeted by a very cheerful and pleasant gentleman at reception. Our room was small, quite typical for a city hotel but lovely it had everything we needed. The breakfast was good. Contrary to some of the reviews, we never once came across a rude member of staff they were all very pleasant and helpful. When dealing with people you reap what you sow. Overall an excellent stay. The hotel is minutes away from the station and within walking distance of the shops, restaurants and at this time of year the xmas market.

Room Tip: Higher floor
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  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this review, 2 days ago
Dear guest, thank you very much for your excellent review. We and all the team are thrilled that you had such a great stay and would be happy to welcome you once again. Until then safe travels, Wyndham Berlin Excelsior
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Berlin Excelsior

Address: Hardenbergstrasse 14, 10623 Berlin, Germany
Location: Germany > Berlin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #352 of 663 Hotels in Berlin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Wyndham Berlin Excelsior 4*
Number of rooms: 316
Reservation Options:
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