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“Quality hotel in the centre of Berlin” 5 of 5 stars
Review of Hotel Palace Berlin

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Hotel Palace Berlin
5.0 of 5 Hotel   |   Budapesterstrasse 45, 10787 Berlin, Germany   |  
Hotel amenities
Ranked #52 of 662 Hotels in Berlin
Limerick, Ireland
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Quality hotel in the centre of Berlin”
5 of 5 stars Reviewed April 16, 2014

I recently stayed in The Hotel Palace on a 5 day visit to Berlin. The hotel is a true 5 star which oozes quality. The staff were friendly and efficient and the food was excellent. The choice for breakfast was extensive and varied which was ideal for a days touring Berlin. We had dinner on 2 occasions in the diner which we very much enjoyed. The food was prepared in the Michelin star restaurant on the first floor so the quality was first class. Finally, the location of the hotel is ideal as it is very convenient for all forms of public transport and also for shopping as Ka De We etc. are nearby.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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846 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Chemnitz, Germany
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 11, 2014

I have stayed for a second time at the Palace in Berlin, and this stay has confirmed my original impression that this is really just a 4-star business hotel with a 5-star tag.
The rooms, especially the bathroom, are small, the bath fittings are certainly no way 5-star standard (not even a soap dish in the bath come shower).
Service disappointing: At check-in, they could not find my reservation. On check-out day, I asked the desk in the (breakfast-) retaurant to call the doorman to arrange for my car to be brought to the front door in 30 minutes. I was there punctually. The car was no where to be seen. Turned out, the restaurant had not phoned down at all ( she forgot ) so I waited further 10 minutes. All in all, I would not chose to stay there again. The Swissotel round the corner offers far better service and is really smart inside.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 10, 2014

The staff was wonderful, vey friendly. The lounge area was marvellous, very atmospheric with a piano and a bass player. We had some Martinis there and felt very sophisticated. We ate at the Michelin restaurant, which was a wonderful experience. The food was extraordinary and the sommelier very calm and knowledgeable.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricFoedisch, Manager at Hotel Palace Berlin, responded to this review, April 12, 2014
Dear A.H.

Thank you very much for your pefekt feedback here on tripadvisor.de. I will share your ratings also with our team, who I am certain will be encouraged by your remarks.

Thank you again for sharing your experience, and we look forward to serving you again in the future.

Sincerely,

Christian Schumann
Ass. Front Office Manager
Hotel Palace Berlin
c.schumann@palace.de
+49 (0)30 2502-1102
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South of England
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 6, 2014

I'd echo all the positive comments made by other reviewers. We arrived to the warmest of welcomes, and were given all the information we needed. Service was 5 star everywhere in the hotel. Breakfast was superb, the lounge service excellent and what a treat to be able to use the swimming pool after a day's sightseeing. Location could not be better- local buses outside to take you to the Reichstag/ Brandenburg Gate, etc, city bus trips start nearby and of course the train station if you want to go further afield. We went to Potsdam. Lovely restaurants close by and as for shopping- a visit to KaDeWe is an absolute must. My only slight disappointment was that our room, while furnished with everything you need, was very small. Husband thought it was fine, however. We would definitely return and thoroughly recommend.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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EricFoedisch, Manager at Hotel Palace Berlin, responded to this review, April 9, 2014
Dear Seftonslady,

Many thanks for your great feedback!

We are glad to read that you were satisfied with your stay and are already planning to return.
Please contact us directly in order to book and allocate the perfect room with regards to the room size for you.

We are already looking forward welcoming you soon again.

Kind regards,

Eric Födisch
Rooms Division Manager
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Chichester England
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 5, 2014 via mobile

Stayed for 2 nights whilst at a conference that was being held at the Hotel Palace.

This is a Fantastic hotel, great rooms and food.

It is located perfectly for exploring the city, shopping (if that's your thing) and is surrounded by amazing restaurants.

The staff at the hotel are very friendly and helpful.

Will stay here next time in Berlin.

Stayed April 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricFoedisch, Manager at Hotel Palace Berlin, responded to this review, April 9, 2014
Dear Perky33,

Many thanks for your feedback here on TripAdvisor!

We are glad to read that you were satisfied with your stay and are already planning to return.

Please do not hesitate to contact me directly if I can be of any assistance for your next booking with us.

Kind regards,

Eric Födisch
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
5 of 5 stars Reviewed April 5, 2014

Excellent and helpful staff always on hand. Arrived late in the day and got a complimentary upgrade and a very warm welcome which was informative and gave a great explanation of the city and neighbourhood. Staff cannot help enough and service was excellent. Room had lots of space and furnished to a high standard. Hotel is in a good location for shopping and for transport links. Would recommend for anyone visiting Berlin for business or social, very well placed for first time visitors and all staff appeared to be fluent in English

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricFoedisch, Manager at Hotel Palace Berlin, responded to this review, April 9, 2014
Dear sameoldbrandnew,

With great joy I read that you were pleased with your stay at the Hotel Palace Berlin and that you would like to return in the future.

If I can be of any assistance with regards to any future bookings, please do not hesitate to contact me directly.

Kind regards,

Eric Födisch
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Top Contributor
55 reviews 55 reviews
5 hotel reviews
Reviews in 19 cities Reviews in 19 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 31, 2014

This hotel was great value for money, great standard and the breakfast was good enough to set you up for the day. The rooms were spotless and of hiigh standard and the staff were very friendly. The pon easyjet flight into Berlin, train from airport to Zoogarten station we only had 5 minute walk to the hotel on arrival.

Room Tip: We chose room facing the Zoo across the road and it was fine.
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricFoedisch, Manager at Hotel Palace Berlin, responded to this review, April 9, 2014
Dear MJM349,

Many thanks for your positive feedback, especially for the title "hotel heaven" which makes us really proud!

We are happy to read that you had some fantastic days in Berlin and the Hotel Palace Berlin.

We are looking forward seeing you soon again.

Kind regards,

Eric Födisch
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Palace Berlin

Address: Budapesterstrasse 45, 10787 Berlin, Germany
Location: Germany > Berlin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #52 of 662 Hotels in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Palace Berlin 5*
Number of rooms: 278
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