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“Excellent hotel. But beware of the extra charges.” 4 of 5 stars
Review of Hotel Palace Berlin

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Hotel Palace Berlin
5.0 of 5 Hotel   |   Budapesterstrasse 45, 10787 Berlin, Germany   |  
Hotel amenities
Ranked #38 of 665 hotels in Berlin
Vienna, Austria
Top Contributor
77 reviews 77 reviews
31 hotel reviews
Reviews in 39 cities Reviews in 39 cities
50 helpful votes 50 helpful votes
“Excellent hotel. But beware of the extra charges.”
4 of 5 stars Reviewed December 11, 2012

Hotel is really excellent. Breakfast was delicious, sauna and pool were great, rooms were comfortable, and stuff was incredible. Rooms are spacious. Hotel is located close to all the nice stores, across the street from the Zoo and the Aquarium. There is a shopping center next door. Hotel has three different restaurants.

Beware of the extra charges. Hotel charges extra everything and prices of these additions are ridiculous. Internet costs over 20 euros per day. Not even in the lobby you could get free Internet. Parking costs over 25 per day, breakfast costs 26 per person, sauna costs 13 per person per day. A five star hotel could at least give its costumers free internet access and sauna included in the price.

My guess is that the hotel tries to look affordable by offering low price on the websites. Buyers forget to look at the small print and do not notice that breakfast, sauna, internet, and parking are not included. At the end your bill is about 50% higher than what you expected. When I saw guests checking out and getting bills at the reception they were all surprised, disappointed and angry because they noticed that the bill was way higher than expected.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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Kilmarnock, United Kingdom
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 29, 2012

Have stayed at this hotel before a few years ago ,this time got a very reasonable deal through travel republic which included breakfast . Check in was very friendly and helpful,we were allocated a room straight away despite the fact we were a wee bit early (1pm ) . After allocating our room the charming lady passed us onto another charming girl who took us up to the room explaining everything on the way ,including how to work key cards ,and showing us the room and all the associated info (safe ,heating ,tv ,spa etc etc) very impressed with this welcome as some hotels just throw a key at you and point you in the direction of the lift !!! Room itself was fairly big ,beds comfy ,bathroom big and roomy with bath and separate shower cubicle,nice flat screen tv ,mini bar ,comfortable chairs and a nice wee couch ! Breakfast very good with nice friendly staff and a good choice of everything you would expect ,lovely big dining area with loads of room and brekky served till 2 pm on a sunday .. superb .Spa area slightly small ,but enjoyable with a lift direct to spa from each floor . Excellent hotel .Housekeeping very very good and discreet, would return here without question .

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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frankfurt
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 25, 2012

The people working in this centrally located located are great - attentive, friendly, communicative. However, the Hotel isn't my idea of 5 stars - fittings in my room were a bit old,curtains didn't really block out the light, the room lighting wasn't really adequate, really dark, and there were very few electricity sockets for charging phone/ laptop. What really irritated me was the complete absence of free wifi - minimum charge of Euro 17, which for a low cost facility is a total rip off. I would give the hotel 4 stars, but with a warning to upgrade/modernise.

Room Tip: My room was spacious, but a smokers room.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oslo, Norway
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 9, 2012

A great hotel with impeccable service. Not only did they recomend a restaurant that i greatly enjotyed, they also called them and booked a table for me as a matter of course; -I didn't even need to ask them to do this. Hotel room was nice, spacious and modern, as was the bathroom. Great pool/sauna/spa facilities allowed me an enjoyable morning swim before having breakfast in my room while catching up on the news. Checkout was a breeze, with the staff allowing me an express checkout instead of having to queue behind other guests checking in, before I got into the taxi the hotel had ordered for me. Combined with the very central location will definitely result in me staying here again next time I'm in berlin on business.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Turin, Italy
Top Contributor
78 reviews 78 reviews
26 hotel reviews
Reviews in 38 cities Reviews in 38 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 7, 2012

Great hotel with all the comforts.
The rooms have all the accessories possible.
The staff Good value and the indoor pool is fantastic.
The hotel is located in front of the zoo and codissimo public transport.
Definitely worth a stay

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Hertford, United Kingdom
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 4, 2012

We got a good deal on this 2 night 3 day break for this 5 star quality hotel. The staff were excellent. They could not have been more helpful. We were upgraded to a large room. It was in an excellent position, close to the train to the airport, the hop on hop off bus (which was brilliant value for 48 hours) and shops and restaurants. We used the gym and pool. A very slight niggle was that it was extra to use the sauna, which seems unnecessary when you just want to go in for 10 minutes. We did manage to get round this but it could be included I think.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Garmisch, Germany
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 23, 2012

I'm spending a week here for business. The room is large and comfortable (though the bed is somewhat hard). The hotel is almost directly across from the Berlin zoo. The zoo and aquarium are across the street and to the left, less than a block away. Also only a few blocks away is KaDeWe, the largest shopping mall on mainland Europe (I've been told).

Breakfast is decent and the staff has been very friendly. Internet in the room is 22 euro per night which is outrageous in my opinion, even if you can bill the company. I believe it is free in the lobby. Overall I would recommend this hotel, and would stay here again if the price is good - as the location is so convenient.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hotel Palace Berlin

Address: Budapesterstrasse 45, 10787 Berlin, Germany
Location: Germany > Berlin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #38 of 665 hotels in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Palace Berlin 5*
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