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“Poor service, small rooms” 2 of 5 stars
Review of Berlin Georghof & Hostel

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Berlin Georghof & Hostel
3.0 of 5 Hotel   |   Guertelstrasse 39, 41, 10247 Berlin, Germany (Formerly Friedrichshain) (Friedrichshain)   |  
Hotel amenities
Ranked #498 of 664 hotels in Berlin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Poor service, small rooms”
2 of 5 stars Reviewed September 23, 2012

Was there for new year's weekend with friends. Rooms are very small, old and not clean. Doublebeds are too small for two people! The hostel is right next to the train line and you can hear it. I woul definitely not recommend this hotel, especially not for families.
People at the reception weren't nice.

Room Tip: Rooms for 2 are really small. Doublebeds are too small for 2 people.
See more room tips
  • Stayed December 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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93 people have reviewed this hotel

Traveler rating
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    31
    10
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Scotland, United Kingdom
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed August 16, 2012

To begin, the room were given in the "hostel" was about 10ft by about 12ft for 3 people in single beds. There was nowhere to store our luggage or items so our items had to be strewn around.

Secondly, I have never in my life encountered staff who really did not care or know what customer service actually means. We complained 3 times about the fact our room was damp that spread further on the floor each day to the point when you walked on it you had to wear shoes otherwise it would soak through your socks. One particular member of staff was very rude. She kept saying "speak to the housemaster", "it's nothing to do with us" "there's nothing we can do" and then told us that the housemaster was waiting for us when in fact we had to wait about for them to turn up which they did not do.

We finally spoke to a member of staff who listened and on the 4th day she spoke to the manager who moved us from the room a cleaner, slightly better room that wasn't damp.

Lastly, there was a used condom still in the room we initially had hanging from the ceiling which had been there since before we checked in there.

This is not a hostel. There's no kitchen. No storage room. There's so many more better actual hostels in the area and I haven't ever felt the need to review a place (unless it was really good) but this place was infuriating.

The manager gave us 1/2 the money back for the time spent in the initial room which wasn't bad.

The initial bedroom we had, within hours of us being moved out, had been ripped apart by workers and the room was being heavily aired out which makes me think it was never fit for purpose in the first place.

Please avoid this hotel and "hostel".

  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Warsaw, Poland
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed August 13, 2012

When you only care about price and relatively good connection to the city centre of Berlin, Georghof is for you. Apart from terrible noise coming from the train lines next to the windows, the hotel itself has rather limited comfort - baby-sized pillows, no A/C, no soap in the shower, no light in the shower and uncomfortable beds layout in the room. The staff was indifferent, not paying too much attention to the newly arrived guests.

Room Tip: If you have to stay there, take rooms at the street side and NOT at the railway side.
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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Senior Contributor
49 reviews 49 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 18, 2012 via mobile

For a budget place this was quite close to everything we needed. At first was a bit worried about the location but it's a short ride to alexanderplatz and anywhere else you want to go.
The hotel itself is just old and needs a revamp rooms are ok size wise and you have wifi but there's an old smoke stench and we were in a non smoking room but you could smell it all throughout the place. We stayed here three nights and were only in the room to sleep so it was fine but if we were to return to Berlin we'd probably want to spend a bit more and get something nicer.

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Orlando, Florida
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 14, 2012

My brothers and I spent one night at the Hostel Georghof during our recent trip to Germany. We had no problems. Our flight was arriving at Schonefeld Airport late and I knew we probably wouldn't get to our hotel until around 23:30, so I wanted to book a room somewhere that had 24-hour reception, and Hostel Georghof did. We only needed a cheap place to stay one night, and that's what Hostel Georghof was. The rooms were simple, but the beds were clean and I had no trouble sleeping in them. We shared the bathrooms and showers with everyone else on the floor, but we didn't have to wait long. Our room was not facing the railroad tracks, and we didn't hear any trains coming by. The neighborhood looked a little bit dirty, but not bad. The Frankfurter Allee U-Bahn station is close to the hostel (the S-Bahn station is a little further, but not much). You have to leave a 30 Euro deposit for the key, but they give it back to you when you bring back the key at check out. The Hostel Georghof is everything it is supposed to be: a cheap place to stay with a clean bed and a warm shower. I got exactly what I expected from this hostel.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lyon, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 31, 2011

It was really really bad. It was expensive, not well located. It was the last one available, so we didn't have a choice. It was dirty and there were no curtains at the windows were completly riped up! The shared bathrooms were DISGUSTING !! There were water leak from the celling. It smelled bad and the staff was very unfriendly. I wouldn't go back there ever !!

  • Stayed September 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Egypt
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 23, 2011

The hotel is good from many points
1- The room is big enough ( room 309 )
2- The heating is perfect in both room and bathroom
3- The breakfast is super by 3 stars scale
4- The transportation is so near M13 , S41 , S42 and U5 within 3 min walk from hotel station Frankfurter Allee
5- The Ring shopping center in near with Kaiser's , Lidle and Real supermarkets
6- A lot of fast food restaurants including Mac Donald's , Nordsee just less than 5 min walk from hotel

The negative points
1- The wi-fi never work in hotel in our laptop or mobile
2- The girl in reception is not cooperate at all

Room Tip: rooms end with 8 or 9 is the biggest and far from trains noise
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  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Berlin Georghof & Hostel

Address: Guertelstrasse 39, 41, 10247 Berlin, Germany (Formerly Friedrichshain)
Location: Germany > Berlin > Friedrichshain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #498 of 664 hotels in Berlin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Berlin Georghof & Hostel 3*
Reservation Options:
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Also Known As:
Berlin Georghof And Hostel
Berlin Georghof Hotel Berlin
Tulip Inn Berlin

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