We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Hotel, Friendly Staff, Good Location” 4 of 5 stars
Review of Hotel Crowne Plaza Berlin City Center

Save Saved
You added Hotel Crowne Plaza Berlin City Center to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Hotel Crowne Plaza Berlin City Center
4.5 of 5 Hotel   |   Nuernberger Strasse 65, 10787 Berlin, Germany   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #166 of 664 hotels in Berlin
Dublin, Ireland
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Nice Hotel, Friendly Staff, Good Location”
4 of 5 stars Reviewed October 7, 2013

Good hotel fitting of a 4 star rating.
Excellent location to shops, bars and nightlife.
Nice heated swimming pool.
Rooms were of good size and well kept.
Only slight issue was the heat, even with the air con on, the room was still quite hot.
WiFi is not free and that is disappointing as WiFi is a necessity for the business traveller of today.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

878 people have reviewed this hotel

Traveler rating
    248
    411
    170
    33
    16
See reviews for
133
252
79
261
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Prague, Czech Republic
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 2, 2013

Stayed for 2 nights in this hotel, it was very clean and modern. Breakfast was excellent with a big variety of food. Swimming pool was great too. Location close to a main street of shops, malls and metro, however bit far from the city center itself. Would recommend it to everyone who wants to spend a quality time in Berlin.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karmi'el, Israel
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 2, 2013

I stayed 2 nights in this hotel during my working trip.
The rooms are nice and spacious, and that's mostly the only plus that I've found.
I tried to heat the room, but the a/c did nothing but noise.
You have to act very carefully when touching things, because you are likely to pay for them, starting with a soda on your table and further to a wrong button on TV remote control.
The internet is paid, 12.5 Euro per day (!). There is also an Ethernet cable on the table (paid too). On connection, it showed 10MBps speed - enough for mails and weather. 12.5 Euro per day for mails and weather?
My colleague and I were rewarded by drink vouchers on arrival. We were told by a waiter to take a table to be served, waited for half an hour and left dry. Later on we found out that the voucher is served in some other place - truly "exceptional" service.
On check-out we left our luggage in a luggage room and each case was labeled with a number. When we asked for our luggage and handed the numbers to the hotel servant, he came back and forth 3 times with different suitcases, until we received those that we left.
The breakfast was OK, good choice of everything.
I did not use the pool and sauna, so there is nothing to say about it.
My feeling is that Berlin is full of good and affordable hotels. I have marked this one as one to avoid.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albeck-Zehden, Manager at Hotel Crowne Plaza Berlin City Center, responded to this review, October 8, 2013
Dear Ilia T.,

Thank you for taking the time to express your thoughts and concerns. Your comments are very important to us as we rely on you to let us know how we are doing and how we can better meet your needs.
We have taken note of your valuable comments regarding the internet service as well as the bar and luggage service. We apologize for any inconvenience caused and assure you that this does not correspond to the standard of our hotel. We will use your feedback to monitor and improve the quality of services we offer to our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 1, 2013 via mobile

I stayed at this hotel for a short business trip, and found it to be clean, comfortable and reasonable value. The room was a standard double with a King size bed and choice of pillows. It is very conveniently located close to the Berlin Zoo and other tourist areas, especially the shops. In fact it is so close to the shops that I did not bother with the expensive hotel breakfast, and nipped across the road to a very nice coffee shop instead.
All in all, I was very happy.

Stayed September 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 30, 2013 via mobile

Booked a double room for 2 people. On arrival the room had an additional portable bed pushed against the window and work desk. Access to desk, window and table was not accessible due to this bed. The armchair was placed in the corridor area making access from bedroom to bathroom very narrow. I came home badly bruised as each time walked past banged into it. I asked on arrival for this additional bed to be removed and was housekeeping would deal with it. Reported to reception each day we were there only to get a shrug of the shoulders. The bed was still there the 3 nights we stayed. Complaint sent to Crowne Plaza who have said this is a franchise and is down to local management and I would be contacted directly. This did not happen which was no unexpected if the staff at the hotel follow management example. Crowne Plaza head office have offered bonus hotel points as compensation which would not even cover the cost of an overnight stay to compensate us. This is not a cheap hotel and most certainly does not warrant the star rating it has. Took our money and then did nothing to resolve the very easy to resolve issue. Customer service non existent either local or at head office. Shame on you Crowne Plaza

  • Stayed August 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albeck-Zehden, Manager at Hotel Crowne Plaza Berlin City Center, responded to this review, October 8, 2013
Dear bacardispice,

Please accept our sincere apologies for the lack of customer service you have to experience during your stay at our hotel. We agree with you that removing a portable bed, which was not requested and by mistake in your room should be executed immediately. Unfortunately an internal communication error has led to this misunderstanding and was responsible for the fact that the extra bed was not removed during your entire stay.
Once again we apologize for the inconveniences caused. Rest assured, your comments will be forwarded to the departments involved for review and to take actions accordingly. We hope you will give us another chance to show you that we can do better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 29, 2013

short business trip to Berlin. Location was convenient with plenty of transportation options and shopping and dining at walking distance.
Room of reasonable size and comfort, although it can be cleaner and better maintained. Good shower, something that is always important to me. Service attentive (but quite inflexible with the check out time although the hotel did not seem full) Breakfast very good, with plenty of options.
I would definitely consider this property for a similar trip in the future.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
280 reviews 280 reviews
85 hotel reviews
Reviews in 167 cities Reviews in 167 cities
171 helpful votes 171 helpful votes
4 of 5 stars Reviewed September 28, 2013

Chose this place based on the central location and with the expectation of decent modern rooms and amenities. As usual it did not disappoint and although on the small size it was very comfortable and included a small indoor pool in addition.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Crowne Plaza Berlin City Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Crowne Plaza Berlin City Center

Address: Nuernberger Strasse 65, 10787 Berlin, Germany
Phone Number:
Location: Germany > Berlin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Spa Hotel in Berlin
#94 Family Hotel in Berlin
#100 Business Hotel in Berlin
#103 Luxury Hotel in Berlin
#134 Romantic Hotel in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Crowne Plaza Berlin City Center 4.5*
Official Description (provided by the hotel):
The Hotel Crowne Plaza Berlin City Centre is located in the center of Berlin only a few steps away from the famous boulevard Kurfuerstendamm, the well-known department store KaDeWe, the Kaiser-Wilhelm-Memorial Church and the Zoological Garden. The Crowne Plaza Berlin City Centre with 423 comfortably appointed rooms including 11 suites, provide all the comforts of a 4-star plus hotel (Extra beds on request = EUR 31,-- per night). Non smoking floors and accessible rooms as well as a 24-hour room service and a business center are also available.The wellness area in the Crowne Plaza Berlin City Centre with indoor pool, sauna, solarium, extensive offers of massage and a fitness section with a wide variety of endurance and and weight-lifting machines are suited to accomodate guests needing to relax. The Wilson's restaurant with its international cuisine pampers the discerning gourmet with culinary delights. In the beer pub Pinte savoury regional dishes are served. The Kemmons Bar offers a variety of cocktails and snacks. 14 meeting rooms including the conference center with natural lighting and an integrated ceiling height of 4,50m can accommodate functions up to 1.000 delegates. W-LAN/High Speed Internet Access are available in all areas of the Crowne Plaza Berlin City Centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Orbitz, Travelocity, Hotels.com, Cheap Tickets, Tingo, Despegar.com, BookingOdigeoWL, EasyToBook, TripOnline SA, Otel, Venere and Agoda so you can book your Hotel Crowne Plaza Berlin City Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Crowne Plaza Berlin City Berlin
Crowne Plaza City Center
Crowne Plaza Berlin
Hotel Crown Plaza Berlin
Crown Plaza Berlin

Owners: What's your side of the story?

If you own or manage Hotel Crowne Plaza Berlin City Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.