We had a great price on the Hilton own website including breakfast. About 30 mins in a taxi from schonefeldBerlin airport. Smooth check in. Asked for 3 rooms together before travelling and they were given to us.
Rooms very beautiful, plenty large enough for a weekend break. Shower only but fantastic walk in with great shower pressure.
Breakfast was superb, everything you could think of including sparkling wine for mimosa's ! However the staff were inattentative, disinterested and quite rude when asked for another pot of coffee.
We used the pool but weren't allowed the sauna unless we were diamond guests, bit OTT. Living well clubs in Hilton in Uk offer all facilities, girls took great pleasure in saying no, you can only have a swim. Again staff off hand, not helpful.
Bar staff exceptionally rude and for the prices you pay for drinks I would expect service with a smile, not here. We stood at the bar a full 5mins before even being acknowledged. Not good enough !
Despite the staff the hotel is definitely 5* and in a superb location. 10 min walk to checkpoint Charlie and prob 10 min walk the other way to under den linden. All bus tours stop on the street opposite the hotel. We didn't use it but a subway stop outside the hotel.
We found a great Italian restaurant 2mins from the hotel and the beer Keller behind the hotel was lovely, cheap and truly German.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for writing about your recent stay with us. I am happy that you enjoyed the hotel and like the newly refurbished rooms and facilities.
I sincerely apologise for the shortcomings in service which you experienced. I have addressed this to my teams and we will use the opportunity to retrain our service standards.
I hope to welcome you back when you visit Berlin next time.
Director of Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.