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“Very nice hotel in the heart of a lovely city” 5 of 5 stars
Review of The Westin Grand Berlin

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The Westin Grand Berlin
5.0 of 5 Hotel   |   Friedrichstrasse 158 - 164, 10117 Berlin, Germany (Mitte)   |  
Hotel amenities
Ranked #101 of 665 Hotels in Berlin
Certificate of Excellence 2014
Redditch, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Very nice hotel in the heart of a lovely city”
5 of 5 stars Reviewed July 5, 2013

My husband, daughter and myself all went to Berlin in April for the Berlin Half Marathon. We chose to stay in The Westin Grand Hotel due to the location and level of comfort described; we were not disappointed. It is a large hotel located in the heart of shopping area of Berlin, access to restaurants, coffee shops, shops, museums, U and S bahn, etc, etc. Bedrooms were well appointed and very comfortable with a nice touch of robe and slippers; very handy when using the pool.

Berlin is a lovely city to visit, one which we hope to return to. We would definitely consider booking this hotel again.

We cannot comment on the breakfast as we went to a local coffee shop, which I can recommend doing for both cost and quality. We did have a drink in the evening in the bar, which was expensive, but nicely presented and convenient. The quality of the restaurant food is also very good. We were recommended to go to Bloc House for a steak meal by our taxi driver, we did and we were not disappointed. If you like steak I would definitely recommend this, there are several around the city and I am sure they all offer the same quality food.

Room Tip: I am sure all the rooms are of the same high standard
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review, July 12, 2013
Dear Guest, thank you for evaluate your stay with us in April and for your very nice words - it is always a pleasure to read about satisfied guests. And do have in your mind the next Marathon in September - we would be pleased to be your place for relaxing! The Westin Grand Berlin, Andrea W.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Prague, Czech Republic
Top Contributor
79 reviews 79 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed July 3, 2013

Great location, nice and clean rooms, very efficient check-in.

Well equipped fitness and nice pool.

Excellent breakfast (but quite expensive).

Good wifi coverage - but charging anything for internet connection in an expensive business hotel is a mistake (they charge Euro 19).

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Secretary at The Westin Grand Berlin, responded to this review, July 4, 2013
Dear guest, thank you very much for your review after staying with us and thank you for your impressions. Guest reviews are a good tool for us for monitoring our service level. How nice that you enjoyed your stay and as Prague is not too far we hope you will be back somewhen in the future. The Westin Grand Berlin, Andrea W.
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Franklin, Pennsylvania, United States
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 1, 2013

My husband stayed here for one night in June. We arrived to the hotel well before check in time due to an early flight and were able to check in early. They provide valet parking and I found the front desk staff helpful. We did unfortunately have two twin beds that were pushed together, which was not the most comfortable, however that is all they had available that early in the day, so I was fine with it. The hard part is getting to the hotel currently due to extensive construction and many parts of the roadway are closed. We had to circle the area a few times before we could get to it. The location is ideal- within walking distance to all the sites (brandenburg tor, berliner dom, etc). We had breakfast in the morning which was very good but pricey. I would stay here again.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Westin_Grand_Berlin, Executive Secretary at The Westin Grand Berlin, responded to this review, July 4, 2013
Dear guest, it is a pleasure to know you appreciated our service. We really regret the inconveniences during your arrival. On our website you can find the information for the route guidance system so that you are able to find the hotel easier. Should you plan to come back one day, have a look or do no hesitate to ask us. We are looking forward to you next stay. The Westin Grand Berlin, Andrea W.
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Vancouver, Canada
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 30, 2013

Stayed here with my wife on a recent trip to Berlin. The Westin Grand does not disappoint! Lobby area, restaurant and rooms are fantastic, clean and welcoming and well equipped. All the staff is friendly and very helpful. Just a short walk to "Checkpoint Charlie". Five minute walk to the S-Bahn or U-Bahns and to the Unter den Linden and Brandenburg Gate. We would stay here again on our future visits to Berlin. Only drawback is the construction of some new U Bahn stations on Friedrichstraße. Can be loud and irritating at times but really, out of the Westins control and I think will be completed within a few months.

Room Tip: During the construction, ask for a room opposite of Friedrichstraße
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 29, 2013 via mobile

Spent two days, two nights as single female traveler from U.S. The room wasn't ready early, but front desk stored my luggage. 10-15 min walking distance from Brandenburg Gate, Reichstag building, Holocaust Memorial, Checkpoint Charlie. Basically, I walked everywhere. Next day, I rented a bike near Brandenburg for 7€ (while hotel charged €20) to ride to Berliner Dom and East Side Gallery.

Rooms were very spacious for European standards! It was so nice to have a bathtub instead of shower stall. Same Heavenly Spa toiletries and bed provided with robe, slippers, and complimentary water for SPG members.

Concierge was great. Advised me on location of major attractions. Helped me find a bike tour, advised me that I didn't need to make reservations. Helped me find nearby Vietnamese restaurant. Last day, remembered me and asked if I were leaving already. Stamps are available for sale, and concierge mailed out my postcards.

Stayed June 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review, July 1, 2013
Dear guest, it seems we have done all things all right to make your stay memorable. Thank you very much for being with us and thank you for your evaluation; we are pleased that we could convince you all around. The Westin Grand Berlin, Andrea W.
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London, United Kingdom
Top Contributor
93 reviews 93 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed June 24, 2013

The hotel is in a good location, easy to get to by taxi, train or walking. The staff were friendly and pleasant and the heavenly beds were comfortable.

I do think the main reason you would want to stay here is to collect or redeem Starwood points as there seem to be a lot of alternative hotel choices around.
there is a pool and gym and while clean there was no natural light and one child having a good time would echo around the whole area.

As a Gold SPG member i was told i was being upgraded to a beautiful garden view room. just to be clear room 363 has a view of a tree and the air conditioning units of the roof top. I enquired about where this beautiful garden was and was advised I could move rooms. I said i had already unpacked, again the manager made no attempt to help with the move and get me resettled. In the end they should not be putting their best customers in rooms like this and at the end of a very long hallway. While there must be a lot of Gold level members they didnt make me feel valued.

There is a concierge but to be honest I have no idea why they waste money on their salaries. While greeted with a smile, i could have just as easily found the brochure i was looking for. No recommendations, no effort to book for me, no nothing other than grab a brochure and say here!

As i said earlier i think the only reason people stay here is to collect or redeem points, I personally dont think it lives up to the Westin brand.

Room Tip: dont get room 363 if you plan on looking outside at all
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review, June 27, 2013
Dear guest, we already have seen your comment on twitter you have made right away after your check in, and thank you also for your comment on Tripadvisor. We deeply regret that we could not meet your expectations regarding room and service. Indeed you were upgraded in a higher category into room with a view over the whole garden even if your photo shows just one direction. Since you did not like the room we offered to move but you refused; otherwise we certainly would have offered help. As in the most of hotel pools also our pool does not have natural light but it has atmosphere. Since you felt not comfortable it would be important to convince you with our first class service and to show you, that all our guests are appreciated. The Westin Grand Berlin, Andrea W.
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Amsterdam, The Netherlands
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed June 24, 2013

We booked a weekend rate (unusually low for Westin) and thoroughly enjoyed our stay.
Location and price-quality can not be beat. Very nice breakfast area (busy and spacious), good choice and efficient service.
Amazing beds, nice views. Would go back in a heartbeat!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Grand_Berlin, executive office at The Westin Grand Berlin, responded to this review, July 1, 2013
Dear guest thank you very much for your kind comments. It is always a good feeling to know the guest felt good with us. We are looking forward to your next stay; you can be assured we will do our utmost again! The Westin Grand Berlin, Andrea W.
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Additional Information about The Westin Grand Berlin

Address: Friedrichstrasse 158 - 164, 10117 Berlin, Germany
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Spa Hotel in Berlin
#45 Business Hotel in Berlin
#65 Romantic Hotel in Berlin
#79 Luxury Hotel in Berlin
#81 Family Hotel in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Grand Berlin 5*
Number of rooms: 400
Official Description (provided by the hotel):
Famous location in the historic city centre, trendy district "Berlin-Mitte", on the corner "Unter den Linden"/ "Friedrichstrasse" and very well connected to all public transportation.Sights like Brandenburger Tor, Checkpoint Charlie, Museumsinsel and Gendarmenmarkt within walking distance. 400 Elegant rooms and suites, lavish lobby with grand staircase, restaurant, bar, summer terrace, spacious hotel garden, spa with indoor pool, fitness area, business center, 10 function rooms. Have a little relaxation and stay well! ... more   less 
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Also Known As:
The Westin Grand Berlin Hotel Berlin
Westin Hotel Berlin
Westin Berlin
Berlin Westin

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